Search Results for 'cache'

Hello Ylli,

Please try to delete it and install it again from the theme packet files. You should install the Visual Composer plugin which comes bundled with the theme packet. Remove the old version of this plugin and install the right one via FTP. For more information about how you can install the Visual Composer, please consult our documentation here -> https://forum.tagdiv.com/update-the-visual-composer-plugin-wpbakery/ Clear all your caches, purge CDN files and check the results. Also, check your system status and also, setup it according to our guide here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks for your understanding!

Hello,

This is a caching issue so please disable any at all caching . contact the host and have them disable any hosting side cache, clear cdn files and temporarily remove the cdn and clear cache from the cache plugin and disable that also. Then only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/ and if you use a cdn server, https://forum.tagdiv.com/cloudflare-cdn/

Let us know hot it goes.

Thank you!

Hello,

I have inspected your site and saw tha issue. You have a redirect on your link: https://www.screencast.com/t/Y3cuuQGW20
It could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Wp super cache has an issue in it;s code that is causing this to happen. Please use this method: https://forum.tagdiv.com/topic/mobile-theme-problems-3/

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

The theme scroll bar is a very very thin line that will not take up much of the screen but the css seems to be replaced with the bulky default scroll bar.

Thank you!

Hello,
This seems to be a caching issue. Please only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also please contact your host and have them disable any hosting side caching as this seems to be the case more and more.
Hosting cache is not recommended for our theme.
Thank you!

Hello,

This issue is usually caused by plugins or the system status parameters not being set properly (or at all) or both. Please disable all plugins except visual composer, clear cache and reset cdn files. Then please use this guide to increase the system status parameters: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hello,

This issue is usually caused by plugins or the system status parameters not being set properly (or at all) or both. Please disable all plugins except visual composer, clear cache and reset cdn files. Then please use this guide to increase the system status parameters: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

You most likely have a js error in your browser console. This is usually caused by plugins so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then install the mobile theme before all the other plugins.
Thank you!

Hello,

I have all tested plugins installed on my end including revolution slider and budypress and I can login and out without errors. Please also check your child theme for any errors if you have one that is. Switch to the main theme if you use a child theme. Also after you disable all plugins you should also clear cache
The wordpress seo plugin is actually YOAST: https://www.screencast.com/t/QPZV9xCR0vF

Let us know if you still have trouble with the 2 plugins.
Thanks.

Hello,

The pages on the mobile theme have to be created in the new mobile editor found in page edit. Please read this guide: https://forum.tagdiv.com/the-mobile-theme/
If you cannot create a new page that menas there is most likely a plugin conflict that is preventing the page creation. Please disable all plugins except visual composer and the mobile theme. clear cache and reset cdn files if you use it.

Thank you!

Hello,

The ipad should not show the mobile version of the theme. I suspect you are affected by this issue usong wp super cache: https://forum.tagdiv.com/topic/mobile-theme-problems-3/
Give it a try and let us know if you still experience issues.

Thank you!

Hello,

Unfortunately wp rocket is not tested with our theme so I cannot be sure exactly why this happens. The tested and recommended plugin to use with our theme is wp super cache with these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Hello,

The issue you are seeing is the sidebar getting pulled on top of the content. It is usually a plugin issue so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

If this does not fix it, it probably means you have an open HTML tag somewhere on the post itself. Check your post html structure in text mode

Thank you!

Hello,
Yes there is indeed a delay on post views if you use a caching plugin and you do not have this option enabled: https://forum.tagdiv.com/ajax-view-count/
The post views will get cached if the option is not enabled.
Thank you!

Hi,

This must be the result of a plugin, please disable any image optimization tools such as photon of jetpack that you are using because it could create problems regarding the images, also clear your cache and see if the problem persists.

Thanks

Hi,

Then it should have priority and apply first hand without any problems, try to clear your cache and also clear the server cache and check the results.

Thanks

Hello,

The sidebars will have to be set on the primary category of the post. If the category has a sidebar set to it, the post should also grab it. If this does not happen on your end, please disable all plugins except visual composer, clear cache and reset cdn files. Then test again,
If the issue is still there, please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello saucemonsters,

The post view count is off for public? Do you have hidden with CSS? Please notice that the post view option should have to be enabled if you want that your Popular 7 Days to work as expected. If is not active, the theme does not know what type of posts are popular (most viewed) if the post view counter is inactive, sorry!
Clear all your caches, purge CDN files and check the results.

Thanks for your understanding!

Hello grip,

You should check the parameters from system status and all of these should have to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Clear all your caches, purge CDN files and check the results.

Thanks for the message!