- NewsmagRequirements for Newsmag
- NewsmagHow to update the theme
- NewsmagtagDiv Social Counter tutorial
- NewsmagTop bar templates
- NewsmagAjax view count
Try disabling your cache plugin.
Also make sure you updated WP memory limit in the wp-config.php file.
Depending on server setup, make sure you set php memory limit to 1G (some systems prefer 1G vs 1000M); frankly 768M is plenty.
Consider moving from Visual Composer to the TD Composer beta (we did on all our news portals running Newsmag 3x).
Disable “related posts” “more from author” and “flyout” bottom right stuff. Try to use just ONE post module image size type in sidebar, vs multiple. Try only having ONE advert in side bar.
Seriously, all this stuff helps!
Well… if the old content is not actually there, and your dbase is optimized, and the info shows up on a mobile device, perhaps problem with mobile device cache not cleared.
It’s technically impossible for a site to show defunct content if no longer in dbase as dynamic site, unless it’s been “cached” someplace, like opcache, mod_pagespeed, CDN, Varnish, cache plugin, etc.
Obviously if you load up an old version of site layout, with, say content in old categories, no longer updated, that old content would show up again.
Do you have same issue switching to a default theme, view on mobile device? Then, reactivate this theme, visit again on mobile device?
Have you done normal house keeping like
a) optimize dbase to clear transients, such as with wp-optimize
b) resave permalinks to clear temp WP redirect cache
c) checked your site via FTP to see if you still have a caching folder with cached files
d) checked your htaccess file to see if you have links to cached files or cache redirects leftover from caching system?
All that can possibly be culprit.
I’m running CENTOS Apache/NGINX server config on a fresh SSD drive VPS with no other WP installs. I’m getting around 20k page views a month or so, with peak traffic around 1500 pages in a 12 hour period.
4G ram, 16 core – it’s a fast server, but having some sort of configuration issues with NEWSPAPER/WP install as well as fatal PHP errors.
WP_MEMORY_LIMIT WordPress memory limit 1000M
WP_MAX_MEMORY_LIMIT Administrative memory limit 2500M
WP_CACHE Built-in caching Enabled
Can give access to WP admin & server upon request.
Please help, site crashing constantly – every day.
Some more info:
[Fri Aug 26 23:31:44.006267 2016] [fcgid:warn] [pid 28524:tid 140309218412288] [client 209.11.120.66:34391] mod_fcgid: can’t apply process slot for /var/www/cgi-bin/cgi_wrapper/cgi_wrapper
If the ‘can’t apply process slot for’ error messages are showing in a website’s error log, this means that the FcgidMaxProcesses limit has been reached. It is not a server performance issue, but rather, an issue in communication between Apache and its module. The error means that the site on the server is using too many resources, specifically the FcgidMaxProcesses limit in apache/nginx config file
I chekced the apache error logs and found the following:
[Fri Aug 26 23:46:10.609408 2016] [core:warn] [pid 12198:tid 140309685360704] AH00045: child process 26038 still did not exit, sending a SIGTERM
I think this means the server is saying âI couldn’t stop this process normally so I’m pushing it harder by telling it to stop instead of being nice about it.” It generally happens when Apache is hanging when trying to work, and is usually caused by too many resource usages, or possibly, in this case, process limits being hit. Your server is configured to only allow a certain amount of processes to run, or have open files/process and if it hits that limit it wont do anything else until another process finishes.
Hello,
We are receiving a Javascript (jquery) error inside of tagdiv_theme.min.js (line 165) that applies only to small-screen devices.
The website does not load images on mobile devices and does not allow the menu to work.
We have reinstalled WordPress, deleted and reinstalled all plugins, disabled all plugins, cleared caches, reintalled the latest theme and nothing is fixing the issue.
Also, since day one of installing the theme, when the website is refreshed on any device, it loads the original content from day one launch. So one year later, it displays the correct content, but when refreshed, the old content appears, including posts/site design/menu.
Please advise.
We also request you make this support request private.
Hello ozandokuz,
Unfortunately, I cannot find any references to this script from theme files. Please provide your website URL so we can further inspect it closer and also, so I will be able to provide a more accurate response. First of all, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins.
Thanks for your understanding!
Hello sonoria,
Please notice that I have added the Author Box block on my side in my footer and everything seems to work as properly. First of all, please ensure that your server respects our Requirements for Dedicated Servers, like this -> https://forum.tagdiv.com/requirements-for-newspaper/ increase the system status according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Please ensure that you have followed and respected all of these steps, clear all your caches and then check the results.
Hope this helps and let us know how it goes!
Thanks for the message!
Hello,
Unfortunately, I do not know where this error occurs. I suspect your untested plugins which can interact with the theme core and cause a lot of unknown issues. Try to disable the untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. You can try the code below and place it in Theme panel ->Custom CSS area.
The code is ->
.td-adspot-title {
background-color: white;
}
.vc_custom_1478337829203 {
background-color:white!important;
}
The result -> http://screencast.com/t/Wh1HP0oYg
Thanks for the message!
Hello Kundurnews,
I have inspected your website and I saw that you have many errors in your console, as you can see here -> http://screencast.com/t/z8ZyxllV Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. If the problem is still there, please make a new clean install from scratch and install the theme via FTP method because this is the surest way in this regard. For more details, please consult here -> https://forum.tagdiv.com/install-via-ftp/ and here -> https://forum.tagdiv.com/smart-sidebar-2/
Notice that this feature is fully compatible with our theme and seems to work as properly until now, as you can see in our demo preview, here -> http://demo.tagdiv.com/newspaper/
Thanks for your understanding!
Hi,
That seems to be the wp admin bar. It should not be showing up if the user is not logged in. That is a strange issue. It could also be a caching issue. Please use wp super cache and these settings:
https://forum.tagdiv.com/cache-plugin-install-and-configure/ and for a cdn server: https://forum.tagdiv.com/cloudflare-cdn/
I hope this helps.
Thank you!
Hello,
The slider gallery works just fine on our end: http://demo.tagdiv.com/newspaper/td-post-aston-villa-beat-liverpool-to-join-arsenal-in-the-fa-cup-final/ If yours does not work like the on on our demo, then you probably have a js error affecting it. Please disable all your plugins except visual composer, clear cache and reset cdn files if you use it. Then test again. Also switch to the main theme if you use a child theme in order to rule out it;s interference. Please also disable any js optimization as well.
As for the second issue, it has since been fixed. You can access the forum now without any issues.
Thank you!
Hello,
Please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then test again. If the settings are still not responding please check your caching settings and only use these ones: https://forum.tagdiv.com/cache-plugin-install-and-configure/
if the issue is still there please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate.
Thank you!
Hello,
Please make sure you installed the the properly by using this guide: https://forum.tagdiv.com/install-via-ftp/ Then make sure you update your visual composer plugin to the latest version by following this guide: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ and disable all other plugins except visual comsposrer, clear cache and reset cdn files.
If you use a child theme=, make sure you switch to the main theme to rule out any issues regarding the child theme.
Thank you!
Hello,
Please make sure you use SEO yast to have control over what google shows in the search
https://yoast.com/wordpress-seo/
If this is causedc by a plugin, you will hjave to disable all plugins except visual composer, clear cache and reset cdn files. Then have google rescan your site.
Thank you!
Hello aspirin29,
First of all, ensure that your system status is increased to the higher value according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, you can try to regenerate your thumbnails with Force Regenerate plugins, clear all your caches and check the results.
If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin), so we can further inspect it closer your setup page. Provide there the link to this topic so we can easily identify you.
Thanks for the message!
Hello,
Please make sure you change your logo in the header section of the theme panel and clear cache afterwards.
Thank you!
This thread can help you with this: https://forum.tagdiv.com/topic/mobile-theme-problems-3/
There are some file replacement you need to do under WP Super cache plugin. Here are the details: https://github.com/Automattic/wp-super-cache/issues/132
This is must for Mobile theme to work with WP super cache but if it doesn’t work even after doing this change. Look for other things.
Thank you.
Hi Bogdan, thanks so much for your thorough reply including all the screenshots. I did eventually get the ad working in the sidebar via the theme panel Ads section – I think even though I was deleting cache after each try it may have been a caching issue.
I also got it working on mobile but it did not work when I placed the script in the head tag of child theme > mobile > header.php – I had to place it in the original theme mobile header file. Oh well, it is showing up! I will re-add the code when there is an update.
One more funny thing, do you know what the empty black bar is at the top of the mobile site above the logo, menu and search header? screenshot: http://www.screencast.com/t/gjJfA0VzAe
Thanks so much. I’m loving the theme đ
Hi Catalln
thank you for your reply. That would have seemed to be an easy solution. Unfortunately it didn’t work out. I have put in the ‘j. F Y – G:i’ part its now:
<div class="meta-info">
<?php echo $td_mod_single->get_author();?>
<?php echo $td_mod_single->get_date('j. F Y - G:i');?>
<?php echo $td_mod_single->get_views();?>
<?php echo $td_mod_single->get_comments();?>
</div>
as u mentioned in your screens. I have put that code into all the templates loop- etc. I have erased cache on the side, and in my browser. I am using loop-single-7. I am also using a child theme, where my files that I change are. I also tried to do this on the original files – didnt change anything either. I can put into those round brackets of the “get_date” function all differnt styles. None are working. It is only changing on my page, when I am changing it in “wordpress” -> “settings” -> “general” where I can change it sitewide…
That is frustrating. Can you please elaborate? Do I have to change anywhere else something? It seems wordpress is overriding this settings here… just a thought. Hope you can help. Thanks in advance.
Greets
We have a high traffic site with caching via wp super cache.
Weâd like to use the mobile theme but we ran into issues with the desktop theme getting cached and served to mobile visitors. Please let me know ho wi can fix this.
Thanks.
I dont use CDN and ckeared cache many times. Send email.
Hello Roma,
Please ensure that you have cleared all your caches, purge CDN files if you are using CDN system and check the results. If the problem is still there, please send us an email at contact@tagdiv.com and provide there your website URL with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can easily identify you.
Thanks for the message!
Hello.
I get Russian translation after install and activate Newspaper. After I switched on English I’m steel have Russian traslation. I cleaned cache several times. I deasabled all plagins except VC. But i still have a problem with translation. I switch several times Russian-English-Russian… No effects.
http://take.ms/UtEar – English
http://take.ms/CbSV1 – Russian
http://take.ms/GPLp8 – Spanish
Help me. Thank you.
Hi,
The plugin is not a live count and is affected by cache. You probably did not clear the cache after setting it up and it took a bit longer for the fb count to update but now it shows fine: http://screencast.com/t/mkjGCE6li
Thank you!
Hi,
This sounds like a plugin conflict to me. Please disable all plugins except visual composer, clear cache and rest cdn files if you use it. Also try to re-save permalinks.
If you still have trouble with this please provide a link to your site so we can inspect it.
Thank you!
Hey there, I have the same problem. The counter shows 0 Facebook likes. I add the id, the app-id and the security key and clear also the cache. Please help!
Website. http://www.awayfromlife.com
