Search Results for 'cache'

Hello madox56,

Please try to make a new clean install from scratch with the latest version of the theme and required plugins via FTP because this is the surest method in this regard. Also, if you are using some untested plugins, please try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins.
Also, if your problem is still there after this steps, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link of this topic so we can easily identify you.

Thanks for the message!

Hello,
Your favicon displays perfectly fine:
http://screencast.com/t/1GLArsYEH
I suspect you have a cdn server or a server cache that you are not aware of and simply clearing the cache plugin is not enough . Please check with your host and ask for any caching if you do not know about.
Thank you!

Hello,

1. Please clear your cache after you change the theme panel options as it may affect the change. The option I mentioned changes the menu bar like so: http://screencast.com/t/HiWza2CK unless you are referring to a different menu bar. Provide more details if this is not what you meant

2. Use this css code in the theme panel-< custom css box:

.td-author-comments-count{
display:none;
}

3. Well the widget is called “related articles”, not “random articles”. I think that is self explanatory what it’s been created for. You will have to change it’s functionality if you want random posts displayed there and that means changing the code for the element.
Here is a topic that explains this process:
https://forum.tagdiv.com/topic/how-to-order-the-related-articles-name/

Thank you!

Hello,

The theme will not remove any content from your site unless you edited the dummy data and then switched demos.
it will also remove the content of the sidebar if you use any special characters in the sidebar names. Wehen you create sidebars please only use standard symbols no special characters or language specific symbols.
If the issues are still there, please disable all plugins except visual composer, clear cache and rest cdn files. Then check again.

Let us know if you still have trouble with this.
Thank you!

Hello,

Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Also remove any custom code you may have in place (make a back-up before)
If you use a child theme, please switch to the main theme. Try to bring the theme as close to the original code as possible. And then test again. Please also restore any changes made by third party optimization tools.
If you still have trouble with this please contact us via email at contact@tagdiv.com and provide wo-admin so we can login and investigate. Please also include a link to this topic so we can identify you.

Thank you!

Hello alpsbox,

The image problem can be fixed by following this guide: https://forum.tagdiv.com/facebook-share/ The og image is added by Yoast, not the theme.
I tried sharing a post on your site but it seems to work as expected: http://screencast.com/t/71ELhaOl6R
Maybe you had a strong cache in place and it since then cleared.

Thank you!

Hello pokeweb,

I have checked on my site, using the latest version of Newspaper (7.4) and all of the subcategories are displayed, as you can see here -> http://screencast.com/t/GGqfj9BbM0S I guess that your problem being from your side. Disable all of your untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out any conflicting plugins.

Thanks for your understanding!

hello,

We do not recommend using max cdn as it is not tested to work with our theme. We recommend cloudflare and these settings:
https://forum.tagdiv.com/cloudflare-cdn/
As for caching: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Hello veet1975,

I have inspected your website and I saw that your featured image does not display. I have checked your console and I also saw that you have some warnings, as you can see here -> http://screencast.com/t/LBIhdvwpMC I suspected all of them being from your untested plugins which you have used. Please try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello,

I have inspected your website, and I saw that you have some additional customizations to your logo a mobile, as you can see here -> http://screencast.com/t/25W5QAgV8Sg Please try to revert the theme to the default state, clear all your caches and check the results. Your logo on mobile should look like this -> http://screencast.com/t/0jXhSklpKxt

Thanks for your understanding!

• This reply was modified 7 years by Radu.

Hello ashley112,

Please make sure that this type of issue does not come from your untested plugins. Try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins. The theme is fully compatible with our tested plugins and we have not encountered any issue in this regard. If the problem is still there, please try to make a new clean install from scratch only with the required plugins and check the results. You should use the FTP method for installing your theme because this is the surest way in this regard. For more information about this, please consult here -> https://forum.tagdiv.com/newsmag-install-via-ftp/

Hope this helps!

Thanks for the message!

Hello,
Please disable all plugins except visual composer, clear cache and rest cdn files. Also make sure you switch to the main theme to make sure any code in the child theme does not break the theme. (a child theme is never update proof. It needs updating too)
Thanks.

Hi,
please clear your cache as I have tested this myself before providing the solution and the date on comments was gone. Please make sure you remove the correct part of the code
look:
before: http://screencast.com/t/pB1Wx4GR
after: http://screencast.com/t/5uuJvO31lM

Thanks.

Hi,

Just a note for your update steps, please clear all the caches and purge your files if you use CDN after you update the theme and the plugins. If not you will have caching issues.
Regarding the theme’s plugins update, the procedure is the same like for Visual Composer – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ Of course you can do this also via ftp, there is not problem.
The Mobile Theme is an optional plugin. It is not a required plugin, so you don’t need to use it if you don’t want too, the theme still have a responsive layout and a mobile version like in version 6. You can read more about Mobile Theme plugin here – https://forum.tagdiv.com/the-mobile-theme/ The Mobile Theme files cannot be overwritten via child theme.

1. No, the Social Counter settings will not be removed, you only need to check if it is properly configured – https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
2. The latest Speed Booster version is 4.5 so please make sure you use it with the latest theme version.
3. The Mobile Theme comes with it’s own template and Mobile Editor so you can add content for your pages there and they will not be empty – http://screencast.com/t/4XYf2A8pXM The Mobile Theme will not work with Visual Composer elements and it doesn’t render tagdiv blocks. Like I said above if you want the same content like on desktop also for mobile devices, just do not activate Mobile Theme plugin and it will be the same. If you want to use the plugin you will need to add content to your pages, create other menus and check the Mobile Theme settings from Theme Panel.

Thanks!

• This reply was modified 9 years by Alin [tagDiv].

Hello,

The most common issue when something does not work properly is a plugin conflict. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it.
Then test the mega-menu again.

Thank you!

Hello,

Please use these guides:
https://forum.tagdiv.com/cache-plugin-install-and-configure/
https://forum.tagdiv.com/cloudflare-cdn/
https://forum.tagdiv.com/how-to-make-the-site-faster/

Thank you!

Hi,
It seems to work just fine: http://screencast.com/t/3BJuYlbMJ4h7
You did not clear the cache after you added the code. Or there is a caching on your server you did know about or forgot it was there. The menu item has already changed color on your site.
Thanks