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Ok, we found source of problem: WP Super Cache
If caching is ON then website on Ipads/Iphones dont work. You have any solution?
Hello cookingpanda,
Please ensure that you are using the latest version of the Visual Composer 4.12.1 which come bundled with thew latest version of the theme. If you are not using that version, please try to update the plugin, clear all your caches and test it again and check the results.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hi,
We have no other reports of this yet. WP super cache was tested to work with our theme and we are not aware of other problems with it except for one with the mobile theme. But for the desktop, there were no issues.
Please try to use these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
If you still have trouble with wp super cache try to only leave it and visual composer active as plugins tend to create conflicts between them as well, not just between them and the theme.
Let us know how it goes.
Thank you!
Hello,
This could be happening from multiple reasons. First of all please make sure you increase your system status parameters like this guide suggests: https://forum.tagdiv.com/system-status-parameters-guide/
If that does not solve the issue, please disable all plugins except visual composer, clear cache and reset cdn files if you use it.
Let us know if you still have trouble with visual composer.
Thank you!
Hello,
You could simply be in classic editing mode. Press the backend editor button to go back to the back-end editor like so: http://screencast.com/t/JEo8jc5kbSQ
If this option is not available please disable all plugins except visual composer, clear cache and reset cnd files if you use it. Also make sure the page editing is checked in your plugin settings: http://screencast.com/t/ntQIGdDDTeZh
Let us known how it goes.
Thank you!
Hello hemant90,
After further investigations, it seems that was a conflict between Mobile theme plugin and SEO By Yoast plugin. Try to delete the mobile theme plugin and install this version: http://cdn.tagdiv.com/wp-content/uploads/2016/09/td-mobile-plugin.zip clear all caches then test the site again.
Let us know ho it goes.
Thanks!
Hi there,
Website: https://www.10keythings.com/
In Widget Footer1 (TEXT box),
I used the following code:
H2 TAG 1:
<h2><i><span style=”color:#e56c25; font-size:14pt”>10 Key Things of EveryThing that lists Only Top and Best things.</span></i></h2>
H2 TAG 2:
<h2><span style=”color:#ffffff”; font-size:8pt”>It is the biggest and the most authenticated website for all the Top and Best things you are curious about. From Schools, Restaurants, Suburbs in Melbourne Australia, Companies, Pregnancy, Life, Lifestyle, Relationships, Work Life, Cities, Technology, Books, Health to Kurt Cobain quotes and much more…</span></h2>
First H2 tag with different font-sizes responding well. But the second the H2 tag is not responding to font-size changes. I tried H3 tag too, but still same. I have cleared the cache every time and multiple times.
If I remove the second H2 tag, it shows the right size, which is currently on the website too.
My requirement: Current or default size but inside H2 tag.
Hello,
Please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it. If there is a plugin conflict, this will remove it. If the problem is still there without plugins, please check your ssl implementation and remove your modifications to see if that is the cause.
Here is a guide on how to properly add ssl to WP: http://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/
Thank you!
Bogdan B
Hi again,
I did everything what you advised. I turn off all plugins apart form VC, install theme via FTP, then switched on WP Super Cache and deleted all caches. I tried it twice, with no result. I still have old fonts from Newspaper in post content.
Regards,
Marek
I have followed the instructions here: https://forum.tagdiv.com/author-card/ and installed the Wp User Avatar Plugin. I’ve updated a user’s profile photo and cleared the cache however I am not seeing the author’s image on any posts or the author’s page. I’ve tried disabling other plugins, clearing cache, but still no avatar. Any ideas/suggestions?
Hi Bogdan,
Seems its WP-Super-cache?
How to sort this? We need a cache plugin…. please help us sort this?
W3 total cache is not compatible is it?
Please have a look, http://www.baws.se … all looks great now, cache is off.
Regards,
Mohammed
Hi Catalin, Problem with hosting, Need to check, a quickfix would be to flush your PC’s DNS cache and try loading this page for the above image to be visible. This happens some times.
You are 100% correct Bogdan, it was one or both plugins caused it. Yesterday I clear the WP cache but not the browser cache.
Now everything alright. I even make 2 slide now 🙂 Please take a look
Thank you for the team support.
Best,
Musadiq
Hi
Seems that you’re using an older version of Social Counter plugin. Please make sure that you also update Social Counter at V 4.1, clear all caches then test the site again.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.
Thanks!
hi in mobile editor i have not placed any visual composer short code. As suggested i added articles in featured category & block issue has sorted but i dont know why block codes are showing?
W3 Super Cache Plugin am not able to run, i downloaded it and installed but in installed plugin area its showing not available.
If any video tutorial regarding mobile theme setupplease give link or any way u can help please tell.
Hi
Did you set any redirect for main site url? From page source seems that the original url is this one: http://screencast.com/t/UUqJx6CqD4 When the theme makes the ajax calls there need to be present the original url, not a redirected url. As can be seen from this screen: http://screencast.com/t/a0GJAKRDsS2V the requested address and the address who makes the requests are different.
Try to deactivate all plugins except Visual Composer, clear all caches, purge the cdn if you’re using and also remove any redirects if you have any then test the site again.
Thanks!
Hi
I am not sure why this happens but it could be a conflict caused by some plugins. Try to deactivate all plugins except Visual Composer, clear all caches then test the site again.
Let us know how it goes.
Thanks!
Hi
Please make sure that you update the theme according with our documentation, also try to deactivate all plugins except Visual Composer and Mobile theme, clear all caches, purge cdn files if your’re using then test the site again.
Let us know how it goes.
Thanks!
Hi. I´m also facing issues with ads.
All ads display correctly except the sidebar ads in single posts. The strange thing is that the sidebar is the same I use in the main page, where it works correctly.
I doesn´t seem a cache problem because header and article bottom ads are showing correctly in single posts.
Please help!!
To Support tram
I have has problem
wp booter error
td_api_base::use_on_page : a compenent with the ID:td_remote_cache is not set
wp booster error
Missing parameter : “file”
how can I resove this problem ?
Hello jo,
I have investigated your website and your source page and I noticed that you are using a lot of untested plugins which can interact with the theme and cause this type of issue. I have tested the latest version of the theme to my side and the Ajax Filter still working as properly without any issues. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins.
Thanks for your understanding!
Hello jo,
Do you have some additional customizations or untested plugins which can interfere with our theme and cause this type of issues? So, please try to re-edit your mega menu, according to our documentation here -> https://forum.tagdiv.com/mega-menu/ Please ensure that you have followed all the steps which are there presented, clear all your caches and check the results. Also, if your problem is still there after this, please let us know.
Thanks for your understanding!
Hello,
I cannot install a plugin for you based only on your website url.
Please use this guide and check the final part of the tutorial as there are instructions there on how to install the plugin: https://forum.tagdiv.com/the-mobile-theme/
The mobile theme plugin also has trouble if incompatible plugins are active. You should disable all other plugins except visual composer and clear cache if the mobile theme provides an error when installing.
Thank you!
Hello,
We are not sure why this happens as we have no reports of such issue with our theme. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it.
Then test the menu again. Please let us know if you still have trouble with the menu.
Thank you!
Hello jbdesign,
Unfortunately, I do not exactly understand what you mean, sorry! If you have made any modifications to the code and you do not know them, please try to make a new update for your theme, revert all the theme settings to the default state, clear all your caches and check the results. The default theme behaviour can be checked on our demo preview, here -> http://demo.tagdiv.com/newspaper/ Also, if you want that your menu to be not sticky, you can change this from Theme panel, like this -> http://screencast.com/t/FZ9R5pnWnRIv
Thanks for your understanding!
