Search Results for 'cache'

Hello,
Please make sure you do not have those particular posts set as a smartlist. smart lists ignore ads. if this is not the problem, please disable all plugins except visual composer, clear cache and reset cdn files. Let us know how it goes.
Thank you!

Hello essaulsanchez,

Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, if your problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide the link of this topic so we can easily identify you.

Thanks for your understanding!

Hello halcoolllc,

Please notice that the only valid code source for our theme could be downloaded from Theme Forest when you log-in with your user and password. Also, you can check our demo tutorial, like this -> http://demo.tagdiv.com/newspaper/ Please re-check and clear all your caches, server cache (if you do not have any access in this regard, please request this task to the hosting provider).

Hope this helps!

Thanks for your understanding!

Hi,

If you filled out all of the fields and the social icons do not appear, please try to clear all caches and test other settings in the theme panel and see if they apply. If no setting applies, disable all plugins except visual composer, clear cache and reset cdn files. If you still have trouble with this please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate. Please also paste in a link to this topic.
Thank you!

Hello,
The first problem is a caching issue. Please make sure you use wp super cache, not other untested caching solutions. Please clear your cache from your current cache plugin and then install wp super cache and set it up according to this guide: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Then try to clear any other cache you might have: a cdn server or hosting cache.
For the second issue, please disable all plugins except visual composer and install the mobile theme without other untested plugins active. The mobile theme as well as the standard theme are not compatible with all plugins unfortunately.
Thank you!

Hello ikidolanan,

I suppose that you are talking about the boxed layout of the theme, right? Please notice that you have some background image or color for you theme, the theme will come boxed. If you want to rule out this behaviour you will have to disable your background from your Theme panel -> http://screencast.com/t/oy9aZoJtA Then, clear all your caches and test again and check the results.

Thanks for your understanding!

Hello MyNarrabri,

I have checked your website and I saw that you are suing some untested plugins which could interact with the theme code and might create a lot of unknown issues. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Maybe, some of these plugins interfere with the Facebook Android theme and do not allow to access your posts which were shared from the theme.

Thanks for your understanding!

Hello,
Please update your theme to the latest version by following this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ and also update visual composer: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
The test the theme panel again. If the problem is still there, disable all plugins except visual composer, clear cache and reset cdn files if you use it. You can also try to re-save the permalinks. Then test the panel again.
If the problem is still then, it could mean the process of moving to ssl was not done properly.
Let us know how it goes.
Thank you!

Hello danielamarin,

Please request to your hosting provider to clear all your dedicated server caches and check the results. If you need more assistance in this regard, please provide your website URL so I can identify it closer that problem.

Thanks for your understanding!

Hello halcoolllc,

Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme. I have checked your source page and I have noticed that you are using a lot of untested plugins which might interact with the theme code and cause a lot of unknown issues. To rule out this case, please try the theme without these and check then the results. If you problem is still there after this, please try to make a new clean install from scratch with the latest version of the theme and check the results.

Hope this helps!

Thanks for your understanding!

Hello johnsout,

Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, if your problem is still there, please try to make a new clean install from scratch, with the latest version of the theme and see how it works.

Thanks for your understanding!

Hi,
The browser cache is not the cause of this. You need to clear the cache from your cache plugin (depending on what you use)For that please check the plugin settings. As for the cdn if you are not aware of what that is, you are probably not using it (if you are the one that set-up the domain, hosting and other settings fr your site)
For the caching we recommend wp super cache. If you use any other plugin, please first clear the cache from the plugin settings and then remove the plugin and install wp super cache and use this guide to set it up: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thank you!

Hello top10wala,

This behaviour appears because perhaps, you are using CDN system. So, to solve this problem, please try to clear all your caches (inclusive CACHE SERVER -> request this to your hosting provider), purge CDN file and test it again and check the results. Until now, we have encountered this problem and all of the customers which were had this issue were solved it by deleting the cache server. Please try to contact your hosting provider and request them to clear the server cache.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello haronno,

Please ensure that you are using the latest version of the theme and Social Counter. You will have to remove the old version of your Social Counter from your panel and then you will have to install the version which comes bundled with the theme (Social Counter 4.1 and Visual Composer 4.11.2) from The Premium Plugins, like this -> http://screencast.com/t/Q0wbi1lW5r Clear all your caches and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello adamneale,

First of all, please ensure that you have right set our Tag Div Gallery, according to our documentation here -> https://forum.tagdiv.com/gallery-2/ clear all you caches and test it again and check the results.
Also, if you need more assistance in this regard after this, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect the issue. Also, please provide the link of this topic so we can easily identify you.

Thanks for your understanding!

Hello De Lagarde,

I suspect this issue comes from your customizations which you have done and also, from your untested plugins. To rule out any conflicts, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins which come bundled with our theme. Please try to bring your website to the default state or you can try to create a new install from scratch with the latest version of the theme and check the results.

Thanks for your understanding!

Hello adamedoe,

Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. It would be possible that your untested plugins to interact with the theme and create a lot of unknown and odd issues.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello oliveaxa,

Please notice that the W3 Total cache plugins are not tested with our theme and we cannot provide support for this type of plugins, sorry! Our recommendation in this regard is WP Super cache plugin. Try to use only the plugins which come bundled with our theme and which are tested with it to rule out the conflicting plugins.
If you need more assistance in this regard, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect the issue. Also, please provide the link of this topic so we can easily identify you.

Thanks for your understanding!