Search Results for 'cache'

Hello invernessgigs,

Please try to clear your server cache and if you do not have access to do that, please require this to your hosting provider. Please try to disable all the active plugins, leave just Visual Composer and Social Counter and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
So, if you need more assistance in this regard after this, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect the issue.

Hope this helps!

Thanks for your understanding!

Hello johnsout,

Please try to re-save your permalinks, clear all you caches and test it again and check the results.

Hope this helps and let us know how it goes!

Thanks for your message!

Hello jorgepixel,

Unfortunately, I cannot access your website URL because I get this error -> http://screencast.com/t/thYmM1oP9emB Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. I suspect your problem being from these types of plugins which are not tested with the theme and which might create a lot of unknown issues. Please try the theme without all of them and check the results. If your problem is still there after these changes, please try to make a new clean install from scratch with the latest version of the theme and check how it will work for you.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,
If you want to use the jetpack sorting option, you need to have jetpack installed and the stats module active.
You also need post views on and ajax view count if you use a cache plugin.
The latest articles is a post sorting option that is defined globally to pull your latest posts.
Thank you!

Hello medienstuermer,

I suspect to be a problem regarding on your thumbnails. Please try to regenerate your thumbnails using the Force Regenerate and Thumbnails Regenerate, clear all your caches and test it again. For more information about this, please consult this topic here -> https://forum.tagdiv.com/topic/auto-resize-image-on-big-grid-slide/

Hope this helps!

Thanks for your message!

Hello invernessgigs,

Please ensure that you have the latest version of the theme and also, the latest version of the required plugins -> Social Counter 4.1, Visual Composer 4.12. If you are not all of these, please try to update your theme using the FTP method according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ then clear all your caches and check the results.
If you need more assistance in this regard, please provide your website URL so I can inspect it closer and also, so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello tavarish,

First of all, please check your system status and try to increase all the parameters from there (most likely PHP memory) for good performance in the theme. Also, please set all of them according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Very important for your website is our requirements regarding on your dedicated server. For more information about this, please consult here -> https://forum.tagdiv.com/requirements-for-newspaper/
This type of function wpt_view_count, does not come from our theme code and do not request the admin-ajax.php I suspect it coming from your untested plugins or also you have some embedded code added to your theme which causes this. To rule conflicting plugins, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugin that comes bundled with our theme.

Hope this helps!

Thanks for your understanding!

hi,
This is usually a caching issue if you just updated. Please clear all caches including the cache plugin, server cache or cdn server. then test your site again. If the problem is still there, please provide a link to your site so I can inspect it.
Thank you!

Hello sellim81,

First of all, please check your system status and ensure that you have increased the parameters according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Please ensure that if you are using some untested plugins, these do not affect your theme. To rule out this case, please disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi Daniela,
The social issue is caused by cache. You can remove the coming soon messages by clearing all caches whether it’s a plugin cache, hosting cache or a cdn server.
As for the sidebar, you can edit the sidebar from the wordpress widgets area: http://screencast.com/t/Rk1nRlQ3rGQ or create a new custom sidebar using this guide: https://forum.tagdiv.com/sidebars-tutorial/
For the social counter, please use this guide: https://forum.tagdiv.com/tagdiv-social-counter-tutorial/
Thank you!

Hello,
I have checked your site and the images seem to display properly. Some thumbs need to be regenerated (https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/) but I could not find any images that are not displaying. Please provide more details if you still have this problem.
Disappearing images are mostly caused by plugin conflicts so please disable all your plugins except visual composer, clear cache and reset cdn files.
Thank you!

Hello Balleto,

This is the error which I got with the facebook debugger, like this -> http://screencast.com/t/7kTaPUAtGF Please try to increase your system status according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ and then clear all your caches and test it again and check the results.

Thanks.

Hello Balleto,

This is the error which I got with the facebook debugger, like this -> http://screencast.com/t/7kTaPUAtGF Please try to increase your system status according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ and then clear all your caches and test it again and check the results.

Thanks.

Hello maxypko,

Please try to clear all your caches, use only the plugins that come bundled with our theme and rule out the conflicting plugins which might appear and test it again.

Hope this helps nad let us know how it goes!

Thanks.

Hello,

1) Your first issue is gone. it is a known caching issue and once the cache gets cleared, the problem goes away.

2) I can see no text behind the logo. It could have been the same cause.

3) Same as 1. The problem is that if you use a strong caching tool or cdn server, after you update the cache will still serve the old style.css of newspaper 6 and you will see all kinds of issues untill the cache is reset. it appears fine now.

Thank you!

Hi,
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and purge cdn files if you use it. Then test your links again.
Let us know if you still have trouble with links.
Thank you!

Hello ToniLaird,

I have checked your website and it seems to work as properly, without any issues. So, if this type of issue will reappear, please check your hosting provider, tell them the problem and require to clear the server cache if you do not have any access to do it. Also, please try to use the theme only with the required plugins and without some untested plugins which might interact with the theme and cause a lot of unknown issues.

Hope this helps!

Thanks for your understanding!

Hello iionutfilip,

Please try to make a new update for your theme, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this help and let us know how it goes!

Thanks for your understanding!

Hello MESOTU,

Yes, I suspect to be a problem regarding on your thumbnails. Please try to regenerate your thumbnails using the Force Regenerate and Thumbnails Regenerate, clear all your caches and test it again. For more information about this, please consult this topic here -> https://forum.tagdiv.com/topic/auto-resize-image-on-big-grid-slide/
For your problem 2, please ensure that this type of issue does not come from your untested plugins. Try to disable all of them and install only the plugins that come bundled with our theme and rule out this conflict. Also, if your problem is still there, please provide your website URL so I can inspect it closer.

Thanks.