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Hello volleyumbria,
Please try to disable all the active plugins, leave just Visual Composer to active, clear all caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. It might be one untested plugin which interferes with the theme and cause this type of issue.
Please try this advice and let us know how it goes! Please notice that I have tested on my side and everything works fine.
Thank you for your message!
Hello svharishtech,
I have checked your website and I did not saw any problems with your search icon, like this -> http://screencast.com/t/ZNty43MQtP Please try to clear all your cache and test it again. Also, if your problem is still there, please try to disable all the active plugins, leave just Visual Composer to active and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, if you want to change the logo for your mobile, please check here -> http://screencast.com/t/Q3Hbc0ReEIgc
Thank you for your understanding!
Hi
Please provide your site url so I can have a closer look at this issue. Meanwhile try to deactivate all plugins except Visual Composer, clear all caches, purge cdn files if you’re using then test again.
Thanks!
Hello kanstan,
I have tested on my side and everything seems to work as properly, as you can see here -> http://screencast.com/t/CZka3eTZ and the results you should see here -> http://screencast.com/t/OEkUfY5geN Please try to disable all the active plugins, leave just Visual Composer to active, please all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Hope this helps and let us know how it goes!
Thanks.
Hi
I’ve checked your site and noticed that the thumbs are not properly generated: http://screencast.com/t/b6bntwqieDHI Try to regenerate your thumbnails following this guide: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/ clear all caches then test again.
Also you can increase images quality by changing the compression rate of wp. Here you can find more details in this regard: https://premium.wpmudev.org/blog/fix-jpeg-compression/ Note that if you change the compressing you also have to regenerate the thumbs so the changes take effect.
Thanks!
Hello volleyumbria,
I have checked your website again and I saw that your thumbnail is right generated now, but your featured image is not loaded -> http://screencast.com/t/4pAFHKnNw. So, please check your post again and check if the featured image is right loaded after your adding the desired video URL, like this -> http://screencast.com/t/AEcEQ1qP2hRV and the result you should see here -> http://screencast.com/t/K6REGcNgpMRw Try to clear all your caches and test it again.
Thank you for your understanding!
Hello firethreedesigns,
Please ensure that you have the right version of Social Counter in order to achieve best results. So, if you have the latest version of Newspaper (v 7.0) you should have the Social Counter 4.0 and if you have Newspaper 6.7.2 version you should have 3.2 version. Please notice that in both cases you will have the Visual Composer 4.11.2 version. Try to clear all you caches and test in again and check the results.
So, please notice that our theme does not have tested the premium version of Revolution plugin and it is not available with our theme. All of the theme plugins are come bundled with our theme folder which you can download from Theme Forest. So, if you want to have the premium version of Revolution Slider you should but it but please keep in mind that we cannot say for sure if it will work or not with our theme because it was not tested with our latest version.
Thank you for your understanding!
Hi,
There is no official way of requesting it. I will add this request to our list and pass it on to the developer team. It will be their decision if this gets implemented or not. In most cases incompatibility between a plugin and the theme will require major changes of the theme code and this cannot be done so easy as you try to make one plugin compatible, another will break. the recommended cache plugin is wp super cache.
Thank you for your understanding.
Hi, the theme works fine, but i would need to improve performance. On Newspaper system status i see two problems:
“Speed Booster v4.4 – Disabled – incompatible plugin detected: woocommerce-mercadopago/woocommerce-mercadopago.php”
“Caching plugin No caching plugin detected – for best performance we recommend using WP Super Cache”
I´m running the last wordpress version on multisite mode with supercache plugin enabled to network. I dont know why Newspaper dont detect it. Also, what change i must to do on woocommerce-mercadopago.php to solve incompatibility.
Many thanks for your help. Regards,
Alex
Hi,
Please disable all plugins except visual composer, clear cache and reset cdn files. You may have a plugin conflict that causes this.
let us know if the problem is still there.
Thanks.
Hello wawat,
Please ensure that you’re using the latest version of Visual Composer (4.11.2) because this was fully tested with the latest version of WordPress (4.5.2) and works as properly. If you are using an older version of Visual Composer, please notice that this will not work as expected with the WordPress 4.5.2 because of a conflict. Please update all your plugins to the latest versions, clear all your caches and test it again.
Hope this helps and let us know how it goes!
Thank you for your understanding!
Hello valerianidesign,
Please notice that our theme was fully tested in this regard before to be released and you should not have these type of errors. As you can see, the problems appear on your side and probably is caused by your settings.
So, first of all, please try to do a full backup to your data, according to this documentation here -> https://codex.wordpress.org/WordPress_Backups to rule out the way can loose all your data from your database and then try to do a fresh install only VIA FTP -> https://forum.tagdiv.com/how-to-update-the-theme-2/ because this is the surest method in this case. In the next step, you will have to disable ALL your plugins and leave just Visual Composer to active -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ (for Newspaper 7 -> Visual Composer 4.11.2), clear all your caches, purge all CDN files if you are using CDN and install only the plugins that come bundled with our theme and rule out the conflicting plugins and if you are using the Child theme, please try to switch to the main theme. So, please try to bring your old website to the default settings to rule out all the potential errors which could appear when you customize your side.
Hope this helps and let us know how it goes!
If your need further assistance in this regard, and if your problem is still there after these tips, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide your FTP access so we can deeper inspect it closer your website files. You have to provide the link to this topic on the mail so we can identify you.
Thank you for your understanding!
Hello darkmesaia,
If you want to disable the mobile theme, you have to simply deactivate it from plugins area, like this -> http://screencast.com/t/Hk04u7pd and then you will be on the normal theme. Also, if you are caching plugin, please try to clear all your caches and test it again.
Hope this helps and let us know how it goes!
Thank you for your understanding!
Hi,
Unfortunately I could not access your site as it requires registration.
The issue you are facing is most likely caused by a conflicting plugin as our theme is compatible with the latest version of WP. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then check the site again and let us know if the problem is fixed.
Thank you!
i have try to deactive mobile plugin, but no layout when i see layout in backend editor.
I don’t use cache plugin.
Please help me
Hello, I experience the same. Posts are displaying but pages are empty – only the header title, but no post_content. I can try to wait for the CDN to clear the cache, but right now after the upgrade, it is not working.
Hi,
Please disable all your plugins except visual composer, clear cache and reset cdn files if you use it. This is most likely a plugin conflict.
Thank you!
Hi,
today I saw this. Any ideas? No cache plugins. Theme last version.
Hello fajrialhadi,
If you have the mobile theme plugin installed, when you access your Backend, the first editor refers to Mobile Editor, like this -> http://screencast.com/t/zAtWOmb4 and then when you scroll down on your page you will see the Visual Composer editor, like this -> http://screencast.com/t/MJhylybrzE7n So, if you will disable the mobile theme plugin, you will have only the Visual Composer editor. If you are using the cache plugin, please try to clear all your caches and check again the results. I suspect that it is most likely a caching issue.
Hope this helps and let us know how it goes!
Thank you for your understanding!
testing the new theme version and when you click on the menu it drags behind the home page and takes a couple seconds before it fully opens, tested with all plugins disabled and caches cleared, any suggestions?
Hi
I’ve checked your site and noticed that you’re using an older version of the theme: http://screencast.com/t/Xfl726Qg3R After WordPress updated at V 4.5 there appeared a jQuery conflict in our theme. We fixed this conflict and the current theme version available on themeforest works fine, also we included last version of Visual Composer plugin.
Try to update the theme at current version avalable on themeforest, also update Visual Composer at V 4.11.2 following our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ – https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ deactivate all other plugins, clear all caches and test again.
I hope this helps.
Thanks!
Hello svharishtech,
I have checked your website on mobile mode and I saw that the menu is right displayed, as you can see here -> http://screencast.com/t/NKPJ7mN8 Please try to clear all your caches and check again. For more information about our new mobile theme, please consult the documentation here -> https://forum.tagdiv.com/the-mobile-theme/
Also, for better results, please try to use the theme only with our tested plugins and without any untested plugin to rule out the conflicting plugins.
Hope this helps and let us know how it goes!
Thanks.
Hello Arafat,
I have checked your website and I saw that you have a js error in your console, as you can see here -> http://screencast.com/t/r4lmTNBsimT Please try to disable all the active plugins, leave just Visual Composer to active, clear all you cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. I have tested on my side and the pagination works fine.
Hope this helps and let us know how it goes!
Thank you for your understanding
