Search Results for 'child theme'

Hi,

Please try to deactivate all your plugins except theme plugins and clear all caching. Then test to see if there is any difference. Check any custom code you might have used in the theme panel, or added to the theme files. If you use a child theme switch to the main theme. The check if this has any effect.
I don’t know how we could test this if sometimes it works and others not. You can send us an email at contact@tagdiv.com and we will take a look.
Maybe this is server related, you could try to contact your hosting and explain the situation. There might be a communication issue between the website and the database, or some form of filtering.

Thanks

Hi,

First please try and deactivate all your plugins except the ones provided in the theme package and clear all caching and purge CDN files if you use it. If a child theme is used switch to the main theme. Then check if this has any effect.
It could be a plugin that is causing the issue.
If the problem remains, you can send us an email at contact@tagdiv.com and provide admin login information so we can take a look.
Also paste a link to this topic in your email.

Thanks

Hi,

This is an unusual issue, I have not seen it before. Please update the theme by FTP
– https://forum.tagdiv.com/install-via-ftp/
Then deactivate all other plugins excpet theme plugins and clear any caching installed. If you use a child theme, switch to the main theme. Then check if the problem is still occurring. Please let us know the results.

Thanks

Hi,

Something is not functioning properly on your website. A theme reinstall and testing with only Visual composer enabled should fix the problem. Clear any caching installed as well.
The single images you mention seem to be created with the tagDiv composer, maybe you used both editors on the same page. That is strongly not recommended and can create these problems.
Try recreating the page in Visual composer, or create a similar page with single image elements and check if they display like that. Keep the tagDiv composer deactivated.
Layout issues like sidebar being displayed below main content are also caused by plugins or custom code, or modifications to the theme files directly or through a child theme maybe.

Thanks

Hi,

I have tested this on my end, but I had no luck in recreating the issue. It seems to be related to the child theme, I have activated a default child theme and used a text element with the composer, but I do not receive that notification
– https://www.screencast.com/t/Urg7NXBReCUK
If you can simply close it and continue with no problems, there should not be anything to worry about. We will make further tests in this matter.

Thanks

Hello jornalcidade,

Sorry for this but please notice that our theme does not have any such an easy option to achieve this, sorry! All the additional customizations which you want to do and if you want to keep them for the next theme updates should have to be done in the child theme. Try to make this after you read the following documentation here -> https://forum.tagdiv.com/newsmag-child-theme-support/
If you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thanks for your understanding!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Please test our official theme demo at https://demo.tagdiv.com/newspaper/ on ie 9 and 10 to see the theme in it’s default state.

Thank you!

Hi,

You can make the changes in the child theme, if you are using one. Files from the footer folder can be customized through a child theme
– https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thanks

Hi,

I have just tested the responsive options and they seem to work fine on our end.

Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

You trending block does not overlap anything but it does not work as well. This is because of this js error in your console:
https://www.screencast.com/t/ZjLrcCkbg4
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,
Please contact your host if you have permissions problems. The theme does not handle permissions, ports etc.
Please also make sure you disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

It could be a child theme that is causing this error. Code from the child theme might need adjustment for the new theme version. Try disabling it and see if the error is still present.
Also if you use Visual composer try disabling the tagDiv composer, or the other way around and check if this has any effect.

Thanks

Hi,

It means that there is no specific requirement to modify those files. The general rules of a WordPress child theme apply
– https://codex.wordpress.org/Child_Themes
The theme API should not be used from the child theme
– https://forum.tagdiv.com/the-theme-api/

Thanks

Hi,

I have tested this but cannot replicate the issue. https://www.screencast.com/t/coQNdK052R
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

That would be possible with some custom CSS. Try a code like the one provided below. The grid will look like this in after adding the code
– https://www.screencast.com/t/PeP6iI8u
And like this when hovered
– https://www.screencast.com/t/1xct16btt
The code must be entered in Theme panel->Custom CSS if you decide to use it

.td-grid-style-7 .td-big-grid-post .td-module-thumb a:last-child:before {
background: none;
}
.td-grid-style-7 .td-big-grid-post .td-module-thumb:hover a:last-child:before {
background: yellow;
}

Thanks