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Dear TagDiv Support,
My website is the problem: https://teknobilimadami.com/
I am experiencing a critical issue on my WordPress site that is directly related to the Newspaper Theme. When attempting to upload media files, the system either stalls significantly or fails with a 503 Service Unavailable error, specifically affecting the async-upload.php process.
Sometimes I add an image and when I open and close the page, I see that the image with the error has been loaded.
But these happen in the Newspaper theme. When I switch to the 2025 wordpress theme, images are uploaded instantly from the Media – Add Media – Media Library section without any problems.
After thorough debugging over the past 48 hours, I have tested and ruled out all other possible causes. Below is a complete breakdown of actions I took:
1. Hosting and Configuration
– PHP: 8.1
– Hosting: LiteSpeed / Shared Hosting (GuzelHosting)
– Limits Increased to:
– max_execution_time = 300
– upload_max_filesize = 128M
– post_max_size = 128M
– memory_limit = 512M
– Cloudflare set to “Development Mode”, and later fully paused
– WP Rocket and cache tools disabled during tests
2. Steps Taken & Results
– Switching to Twenty Twenty-Five theme resolves the issue instantly. Image uploads are fast and reliable.
– Activating Newspaper theme causes:
– Slow or failed uploads
– DevTools shows async-upload.php requests returning 503 errors
– Hosting panel shows CPU limit exceeded only when Newspaper is active
– Plugins tested individually (only Rank Math, SMTP, and Converter for Media were active; Converter later disabled)
3. Functions.php and Theme Code Review
– Output buffer using ob_start(“sanitize_output”) was temporarily removed.
– Theme update filters (pre_site_transient_update_themes) commented out.
– Admin-side JS injection via admin_head tested and removed.
These changes made little to no difference — the core issue seems to lie deeper in Newspaper’s admin/AJAX logic.
4. Attached Visual Evidence (8+ screenshots)
Please find attached:
1. DevTools console error (503 on async-upload.php) : https://prnt.sc/qHY-ahJWeCbr
2. CPanel CPU usage exceeded panel : https://prnt.sc/V4Wcb6RWVm8O
3. Functions.php sample (Attachments)
4. Theme switched: Twenty Twenty-Five (success) : https://prnt.sc/XsbBJDqxrBK_
5. Theme active: Newspaper (failure) : https://prnt.sc/3ORZ-qt9OwHj
6. WordPress debug.log output (Attachments)
7. Network panel XHR timing chart : https://prnt.sc/T1_rYdno5uaL
8. Cloudflare paused, issue persists : https://prnt.sc/CKQqSZ2OlLc-
I attach all other detailed screen photos to the e-mail. (20 attach picture screenshot)
Final Note & Request
I believe this issue can only be resolved from the theme side, not via hosting or plugin tweaks. I kindly request:
– Review of internal AJAX handling within the Newspaper theme
– Guidance on patching or disabling blocks that might interfere with admin upload requests
– Confirmation if this is a known issue, and whether an update will address it
I truly want this resolved. I have done my part as much as possible. Now I believe your team can take over and fix this properly.
I sent you contact@tagdiv.com e-mail in more detail. I would like to ask for your help in solving the problem.
Hi,
It will be need to enable the debug mode and check the logs to see what is the problem and from were is coming – https://www.cloudways.com/blog/wordpress-502-bad-gateway-error/
Thank you!
Hi gamenintendo,
This issue can occur for a number of reasons.
Please start by checking this troubleshooting guide:
– https://forum.tagdiv.com/tagdiv-composer-not-working/
If the issue appears on only one specific page, try restoring a previous version using WordPress revisions:
– https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/
Also, check the Cloud Template used for the header and footer. If the issue lies in the Cloud Header or Footer, it could affect all pages that include those templates.
Thank you!
Hi Patrik,
Using tagDiv Composer you’ll have access to use pre-made blocks, sections, pages, cloud templates. All those can be get from cloud and can be edited using tagDiv Composer.
Thank you!
Hi Emma,
I understand your concerns. However, it’s difficult to determine whether the issue you’re experiencing is due to an outdated theme or caused by a plugin conflict. These days, it’s common for both themes and plugins to have some vulnerabilities, which is why it’s important to take steps to protect your website proactively—using tools like Wordfence and Cloudflare is highly recommended.
What to Do Now:
Ensure you have a full backup of your website and database.
If possible, replace the core WordPress files, theme, and plugins with fresh, clean versions. Be sure to keep only files you know and trust. However, this process can be complex and might cause issues if not done carefully.
A simpler and safer approach is to update everything, including:
– WordPress core
– All plugins
– The theme
After updating, install Wordfence and run a full security scan. You can also scan your website with Sucuri SiteCheck here: https://sitecheck.sucuri.net/results/
Please note: we notify all our users whenever a new theme update is released. You can also review the update contents by checking the changelog here: – https://i.imgur.com/wSlH5Lr.png
Let me know if you need further help!
Thank you,
Good evening, I wasted hours and hours reading documentation and looking for a solution and I saw that this plugin tagDiv Mobile Theme, which promises to bring fast and light pages, is defective. I try to put the theme that I use on my website when I go to edit everything is fine, this beautiful theme with a blue header appears, I pulled it via cloud, in the Mobile Theme edition you can see everything is fine, everything is perfect, look, https://ibb.co/cKVCbWMb
The problem is now, I go to access it from my cell phone, to my surprise this theme appears with a black header and totally different from the header and the chosen theme, look at this. https://ibb.co/PB9jXkC
this big defect or bug in the plugin tagDiv Mobile Theme. Is there a solution?? I spent hours and hours trying to solve this.
I don’t have signed up for support, I never asked for help from support, because when I bought it I didn’t even manage to set up the website, after years I’ve been trying to set it up, but it’s difficult, every time it’s a different problem.
I ask for a solution for this?/
Espero que se encuentren bien. Me gustaría exponer detalladamente las pruebas de rendimiento y la configuración de los plugins de optimización realizadas en el sitio http://www.itvpatagonia.com, con el fin de ofrecerles un contexto más claro sobre las conclusiones técnicas a las que hemos llegado respecto al rendimiento del theme Newspaper y el uso del plugin tagDiv Composer.
1. Plugins de Optimización Instalados
En el sitio web de http://www.itvpatagonia.com, hemos instalado y configurado los siguientes plugins de optimización para mejorar el rendimiento y la carga de las páginas:
WP Rocket: Configurado para la optimización de caché, precarga de caché, compresión de archivos estáticos, optimización de bases de datos, y optimización de scripts JavaScript y CSS.
Cloudflare: Usado como CDN y servicio de mitigación de ataques DDoS, con reglas específicas para excluir el backend de la caché y optimizar la entrega de contenido estático.
Redis: Configurado para optimizar la caché de objetos en el servidor, lo que ha ayudado a reducir los tiempos de respuesta de las consultas a la base de datos.
tagDiv Cloud Library: Plugin proporcionado por Newspaper para acceder a plantillas prediseñadas y optimizar el uso de recursos de la web.
Smush Pro: Usado para la optimización de imágenes, comprimiendo y redimensionando las imágenes para mejorar la velocidad de carga.
EWWW Image Optimizer: Complemento para optimizar aún más las imágenes y garantizar que estén en los formatos más ligeros posibles (incluyendo WebP).
2. Pruebas de Rendimiento y Revisión
A lo largo de este tiempo, hemos realizado diversas pruebas de rendimiento con herramientas como GTmetrix y Google PageSpeed Insights, así como evaluaciones internas utilizando New Relic y Query Monitor, para examinar el impacto de los plugins y la estructura del sitio.
Pruebas clave realizadas:
Rendimiento de carga: Con un volumen de alrededor de 10,000 publicaciones, observamos que la carga del sitio se ve afectada negativamente, especialmente al trabajar con tagDiv Composer y Newspaper.
Uso de CPU y memoria: Durante la carga masiva de contenido y la generación de nuevas páginas, experimentamos picos de uso de CPU, que no se lograron reducir completamente incluso después de optimizar todos los plugins de rendimiento mencionados.
Tiempo de respuesta del servidor: El tiempo de respuesta del servidor también se incrementa significativamente cuando el número de publicaciones excede las 10,000, independientemente de la optimización de caché y otros ajustes.
Problemas con tagDiv Composer: El plugin tagDiv Composer muestra un rendimiento inconsistente y no se comporta de manera óptima cuando se trabaja con grandes volúmenes de contenido. Esto afecta directamente la experiencia del usuario y la administración del sitio.
3. Conclusión Técnica
A pesar de la implementación y configuración de los mejores plugins de optimización disponibles, hemos llegado a la conclusión de que el tema Newspaper y su plugin tagDiv Composer no son capaces de funcionar de manera óptima con un volumen de contenido superior a 10,000 publicaciones. Este comportamiento se mantiene consistente a pesar de las múltiples configuraciones y ajustes en los plugins de rendimiento y cache.
Por tanto, la consulta técnica original no estaba relacionada con recomendaciones generales sobre qué plugins de optimización utilizar o qué tipo de hosting es el mejor. Ya hemos realizado todas las pruebas posibles en este sentido, y estamos en busca de una solución más profunda y técnica que considere los problemas de rendimiento inherentes al uso de Newspaper en sitios con grandes volúmenes de contenido.
Agradecería que, en lugar de proporcionar recomendaciones genéricas, pudiéramos recibir una revisión técnica detallada o incluso una actualización o mejora en los plugins/funcionalidades de Newspaper y tagDiv Composer que puedan garantizar el rendimiento adecuado en este tipo de sitios.
Quedo atento a su pronta respuesta.
Hi,
I updated wordpress and theme and now I can see webp in the source. I have Cloudflare in front for caching and waf purpouse. Lighthouse still does not see webp picture and give a low LCP rate. Why this?
Thanks
Gianpiero
Hi,
There are more solutions for this.
1. use tagDiv Composer and add the element image box, after that just add the 3 images you want to display – https://i.imgur.com/V5epfx6.png – https://i.imgur.com/MRpLVnj.png
2. import from cloud a gallery – https://i.imgur.com/NNkbD4j.png – https://i.imgur.com/RepmPwo.jpeg then just replace the images
3. use column text or text with title elements, this will add the option to use classic editor that can be used to create galleries – https://i.imgur.com/AJl5OF0.png
Thank you!
Hi,
This will be changed globally using the theme panel settings, but only in case that do not have set an individual settings on them. Our guide https://forum.tagdiv.com/font-customization/
Also, if you have cloud templates, then you’ll need to edit them using tagDiv Composer and check the extra fonts used (elements that do not use a default font will be listed under website manager > fonts – https://i.imgur.com/gnl5MEh.png – https://forum.tagdiv.com/tagdiv-composer-website-manager/
Thank you!
Hi,
I cannot see webp image in template
wordpress 6.2.6
Newspaper 12.3.1
Templates developed with Cloud Templates, featured image is included with Single Post Featured Image
Caching WP Rocket
Image optimization Imagify
Is any incompatibility?
Thanks
Hi,
1. Yes, you can combine more pre-built website. All pre-build webiste have been made using tagDiv Composer and tagDiv Cloud Library. The most used option is to install a demo, in this case will be better to install the Job Hunt Pro and after that from Cloud templates to import the template you want for your website blog – https://i.imgur.com/cNEz2i5.png
2. The theme panel language will apply only on those texts that are not dynamic and can not be edited using tagDiv Composer. Use the theme builder, select the element and change the text – https://i.imgur.com/jiwnXRG.png – https://i.imgur.com/6EWvPqA.png
3. Settings the fonts in the theme panel it’s ok, but you’ll also need to set it on pages and cloud templates, it is possible that those to use different fonts – https://forum.tagdiv.com/font-customization/ open the page/template with tagDiv Composer and select the website manager, then select the global fonts and add your fonts there and replace those that are currently set – https://i.imgur.com/3t3A03G.png
4. You can import the homepage of Week Pro – https://i.imgur.com/1K8KAyR.png – https://i.imgur.com/muVc00t.png then set it as homepage, open the page with tagDiv Composer and add the elements you want on it, if you want you can use the cloud to add the Job Hunt sections you want in the week page – https://i.imgur.com/gqd7Upn.png – https://i.imgur.com/6XUhMrE.png
5. The sidebar can be set in 2 ways, using tagDiv Composer, set the row in columns and add in the right column the elements you want, then you can save the elements and drag theme from composer in the other pages and cloud templates.
Solution 2 is using widgets – https://forum.tagdiv.com/sidebars-tutorial/you can use default Newspaper sidebar widget, add the elements you want it it (dashboard > appearance > widgets), the just use tagDiv Composer on pages and cloud templates were you want the sidebar, ad the the sidebar widget and select the widget you want to display.
6. Unfortunately I can not see the article – https://i.imgur.com/D8JkMP1.png , but if you imported a single post template (week pro one) and is assigned, then the elements set in the theme should look the same, only the content added with the wordpress editor can look different, but not in matter of fonts, should be the same fonts.
7. This can be a problem related to more factors, for example something is interfering with the theme or theme plugin, or something is not installed enabled (required theme plugins), make sure that tagDiv Composer, tagDiv Cloud Library, tagDiv opt-in builder are installed and activated and also the Job Hunt PRO Plugin – https://i.imgur.com/2LGJPkD.png
8. Just make sure that you have install the pre-build website Job hunt pro and this will bring the form for submitting jobs – https://i.imgur.com/MlJLhOj.png – https://i.imgur.com/Y2K9PHD.png also you can check our documentation for how to create one – https://forum.tagdiv.com/create-frontend-submission-form/
9. To add an extra filter you’ll need to add a new taxonomy, this can be done using a plugin as ACF plugin, this allow you to create PCTs and taxonomies. Create the taxonomy you need and use the guide form point 8 to add the taxonomy on form.
Thank you!
Hi,
If you want to add html code in a page or template you can do it using the tagDiv Composer and raw html element – https://i.imgur.com/ZVVYZSt.png
For FAQ you can use a plugin or html code, if you like you can import from cloud in a page or template a pre-made FAQ – https://i.imgur.com/OTbRuNO.png – then just adjust the text and html code (this is not so easy as using a plugin).
To implement “FAQ Schema markup (JSON-LD)” you need a seo plugin:
How to add FAQ Schema in WordPress using Yoast SEO
Thank you!
Hi,
I see, but My question is that is need to make that element to work that way, because when you are logged in you also have the WordPress options – https://i.imgur.com/PjGYqVM.png – https://i.imgur.com/Vyut5qP.png Using this option is no longer need to edit the make change in the theme.
To change the element functionality you need to make the changes in the theme files and those should be revert after each theme update – wp-content/plugins/td-cloud-library/shortcodes/header/tdb_header_user.php – https://i.imgur.com/rLxgsd8.png
Thank you!
Hi,
First thing will be to check the website on your browser in incognito to see if the ads are display. It is possible to have an ad blocker extension on your browser and this will prevent you to see the ads, but on a real mobile were this is not installed the ads will be display.
Normally the ads can be removed using tagDiv Composer, editing the page and cloud templates, then removing the ad box elements (use right click on theme and select the delete option) – https://forum.tagdiv.com/ads-adsense-overview/
Thank you!
Hello Support,
I’m using the Newspaper theme with the Default PRO as the base for my website. I have been using the tagDiv Cloud Templates to design and present the site content.
During the design process, I focused on building the layout primarily for desktop (PC). When previewing the site on mobile and tablet devices, I noticed that the website already displays quite well, thanks to the responsive capabilities of the Newspaper theme.
As I approached the final stages of building the site, I went to Dashboard > Cloud Templates > Edit Homepage and selected “Create mobile template” within the tagDiv Composer. After successfully creating the mobile version, I saw that the Mobile Template column now shows “Yes”.
I then edited the template using the “Edit mobile page” option, and I was able to customize the mobile layout separately from the desktop version. Now, my homepage appears differently on PC and mobile, as I intended.
My question is:
Is this the correct way to approach mobile optimization using the Newspaper theme?
I’m asking this because when searching on Google, I noticed that two results appear: one with the title “Homepage”, and the other as “Homepage – mobile”.
Thanks
Vunt
I don’t use cache at all i deactivate…
List Module:
AMP
MailPoet
MC4WP: Mailchimp for WordPress
tagDiv Cloud Library
tagDiv Composer
tagDiv Mobile Theme
tagDiv Newsletter
tagDiv Opt-In Builder
tagDiv Social Counter
tagDiv Standard Pack
Selectează WPS Hide Login
WPS Hide Login
Yoast SEO
This is a list of my plugin.
i use Cpanel Litespeed Webserver
Hi,
1. When you see shortcodes on your website it is because some theme plugins are not installed and activated, please go to Newspaper > plugins and make sure that tagDiv Composer, tagDiv Cloud library are installed and activated, if there are still shortcodes on your website, this means that there are other team plugin that needs to be installed (it can be tgDiv opt-in builder, or maybe the tagdiv social counter or newsletter)
2. If I understand correctly you are referring to the post template used for your articles, if you have cache and object cache, make sure that you clear it select the template you want to use for your articles, try to set it in the theme panel – https://i.imgur.com/FcBQ13r.png
3. The media images that you are referring are coming from tagdiv Newsletter plugin, if you do not use it then you can disable the plugin and delete the images, but if you use the plugin and delete the image, then those will bring back when the newsletter shortcode is used and when the plugin is installed.
Thank you!
Hi,
Please try this custom css:
.single .td-post-content h4 {
font-size: 26px;
}
Set it in the theme panel in css place and make sure that you clear all cache, the results should be – https://i.imgur.com/moW3WEb.png
“How can I change the font size using TagDiv Composer for post content?” – this can be done if you replace the standard template with cloud template and you use single post template .
Thank you!
Hello Support,
I’m using the Newspaper theme and selected the Default PRO template for building my website. During the development phase, I tested it on both PC and mobile and found the mobile responsiveness to be very fast.
As the release date approached, I created mobile template base on Cloud Template and edited the mobile template, mainly the Header and Footer, so that they display differently from the PC version.
However, when accessing the website on a phone or tablet, the response feels noticeably slower.
Should i install tagDiv Mobile Theme?
Please take a look and assist me.
Best Regards,
Vunt
Hi,
The code should be set in the theme panel but if is not apply is possible to have set a different template, it will help if you can provide a link to the page where you have the h4 elements and let me know those h4 elements that you want to change the font size, doing this I can provide a code for this or provide indications for how to change the font size (if is a cloud template then it can be edited using tagDiv Composer, select the element and adjust the font size per view port).
Thank you!
Hi,
Edit the cloud header and click on some elements form header, then on header menu – https://i.imgur.com/xE5eVNG.png then select the display on default -https://i.imgur.com/A9DAqk8.png
If you need further assistance please provide a link where I can investigate this situation.
Thank you!
URL is navigating to categoria/entretenimiento/pagina/2/pagina/2/ instead of categoria/entretenimiento/pagina/2/ and causing this fatal error
PHP Fatal error: Uncaught Error: Call to a member function is_post_type_archive() on string in /home/tz96fud/public_html/wp-content/plugins/td-cloud-library/td-cloud-library.php:184
I’m using the Newspaper theme and have designed my Home page with a Cloud Template. At the bottom, there’s a block titled LATEST ARTICLES, with the Most Popular section displayed on the right side.
When users click to go to /page/2, /page/3, etc., the theme automatically loads the next set of articles with the same layout — which is great.
However, I would like to modify the right-side content ONLY when the user is on those pagination pages (like /page/2, /page/3, etc.). When the user is on the initial Home page (/), I want to keep the sidebar or right section exactly as it is in the current template.
Is there a way to apply a different design or structure to the right-side content specifically on these pagination pages (while keeping the rest of the template intact)?
Looking forward to your guidance on the best way to implement this.
Best regards,
Vunt
Hi,
Why did you not use the duplicator plugin? This plugin helps you migrate the website without any issues. You can also use another plugin for migration.
Using the import/export option from the theme will allow you to import only the theme panel settings and for the cloud templates, go to tool > export – https://i.imgur.com/3Wxk885.png. Then, to import, you need to go to tool > import install the wordpress importer, and clink on the run import – https://i.imgur.com/tyxoVvg.png
Thank you!
