Search Results for 'composer'

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello alintiniuc,

Please make sure that you have correctly set your sidebar from Theme panel, according to our documentation here -> https://forum.tagdiv.com/newsmag-smart-sidebar/ -> https://forum.tagdiv.com/newsmag-how-to-use-visual-composer/
Please keep in mind that the sidebar is fully tested and compatible with the theme and seems to work as properly. Also, if you have some additional customizations, try to leave all of them, revert the theme to the default state and check the results.
Also, if the problem is still there, please send us an email at cotnact@tagdiv.com with your log-in information (wp*-admin) so we can further inspect it closer your setup page. Also, please provide the link of this topic so we can easily identify you.

Thanks for the message!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello geospatialmedia,

I have inspected your website and saw that you have some issues to your console and also, I have noticed that you are using some untested plugins. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Make sure that all of these steps were made via FTP because this is the surest method in this regard. For more information about this method, please consult here -> https://forum.tagdiv.com/newsmag-install-via-ftp/
Also, first of all, please try to re-save your permalinks from your General Settings, like this -> http://screencast.com/t/2u09wN9LMmUi

Hope this helps and let us know how it goes!

Thanks for the message!

Hello bgo,

I have inspected your website, and I saw that you are using the module 1 to display the posts on the category page. So, I check your featured image, and I notice that the size of it is not right. Your natural image size is 108*300 px and the size of the thumb for module 1 is 324*160 px. Please keep in mind that you should have minimum 324px for image width if you want to bring best results. Notice that the theme thumbs only crop the image and not enlarge it. The image thumb crop from center to top the image and that’s why you have only the top of your image displayed in the thumb…the image is too short. Also, I have made a test with your featured image to my side, using the module 1 and the result is here -> http://screencast.com/t/nNRoZSTFChD and your result in here -> http://screencast.com/t/uxqeIqgKNS Your image it seems to be zoomed in and our theme does not do this. I think that you are using some plugin which enlarges the image. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins. Also, please use some properly images according to our thumb sizes. For more information, consult here -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

Hope this helps!

Thanks for the message!

Hi,
– The white block is a news ticker element that can be found in visual composer. edit your page and check the trending now element.
– Edit your page and edit the social counter settings and simply remove the youtube ID from the widget settings:https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
– Try to use this code for the top menu on mobile:
@media (max-width: 767px){
.td-header-top-menu-full {
display: block!important;
}}
@media (max-width: 767px){
div.td-header-sp-top-menu {
display:block !important;
}}
@media (max-width: 767px){
.td-header-top-menu-full {
display: block!important;
}}

– Thumbnail sizes cannot be changed easily in our theme. You will require coding skills for it: https://forum.tagdiv.com/td_api_thumbupdate/

– Use this css code to remove pinterest:
.td-social-pinterest{
display:none!important;
}

Thank you!

Hello,

I’m not sure where the redirect comes from as it does not come from the theme. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then test again to see if the redirect happens again without plugins.

Thank you!

Hello,

The installation of the plugins should go smoothly if the theme is installed properly. Please follow this topic for a few possible solutions:
https://forum.tagdiv.com/topic/visual-composer-does-not-have-valid-header

Thank you!

Hello votranhtuhi,

Try to make a new clean install from scratch using only the plugins that come bundled with the theme packet and rule out any conflicts. The Widgetised sidebars are fully tested with the theme and seem to work as properly until now. The theme installing should have to be done via FTP because this is the surest method in this regard

The Visual Composer does not need activation.
-The theme includes a license for this plugin so you don’t have to buy it.
-You don’t have to activate the plugin license, it’s already activated.
-You can’t update Visual Composer directly from the it’s producer.
-You don’t have to worry about the plugin update warnings.
-We provide updates on a regular basis after we test the plugin for theme compatibility we include it in the latest theme update, inside the ../plugins folder

If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link of this topic so we can easily identify you.

Thanks for the message!

Hello tootiefrutie,

Unfortunately, the above code is not from our theme, it is created by you and we cannot offer support to your custom work, sorry! Probably it is correct or not. Please notice that we cannot afford to check this code and test them with the theme because this task involves time-consuming and the time is too short to do that, sorry! Please keep in mind that our Visual Composer shortcodes which are generated for blocks/modules and any other elements work fine for posts and pages. I cannot provide you an accurate response regarding on your custom work because we cannot do that and we are unavailable to do that at the moment, sorry!

Thank you for your understanding!

Hello mato,

Until now, we do not have any bad reports regarding on Visual Composer and Big Grids. Please keep in mind that the Visual Composer is fully tested and compatible with our Blocks/Modules. So, this issue happens due to your child theme. Also, I am glad that you could manage your problem. Also, if the problem is still there, you should try to switch to the main theme, clear all your caches, purge CDN files and check the results. And if it required, you should provide your website URL so I can inspect it closer if the problem is still there.

Thanks for the message!

Hello,

you do not need to do anything else besides create a jetpack account and then activate the jetpack comments. i tested them with the dark comments skin and they work fine: http://screencast.com/t/PYSddIUSPmdj
Please disable all plugins except visual composer and jetpack, clear cache and reset cdn files.

Thank you!

Hello aefalson,

I have checked your website and I saw that you are using some untested plugins, as you ca see here -> http://screencast.com/t/VA0MK4KSAeOg Also, you have some errors in your console, like this -> http://screencast.com/t/T5GQoqybck Please try to disable all the plugins, leave just Visual Composer to active, clear all your caches, purge CDN files and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. It is possible that your untested plugins to interact with the core theme and cause a lot of unknown issues. Try to revert the theme to the final state and check the results. Also, if the problem is still there, please try to make a new clean install from scratch and install only the required plugins and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello troypener,

First of all, please ensure that you have respected our list of requirements for our product, like this -> https://forum.tagdiv.com/requirements-for-newspaper/ Also, try to update the theme to the latest version of it and also, all the required plugins which come bundled with the theme, clear all your caches and test it again. Basically, the latest Fatal error is happening due to the old version of Visual Composer. Try to update it and check the results.
Please try to clear this and re-install the latest version of the theme via FTP because this is the surest method in this regard. For more information about this, consult here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

We answer from oldest to newest so the support is not a live chat unfortunately. We try to answer every question as fast as possible but it sometimes can take a few hours. The support hours are at the top right of this screen. Mind the time zone though. There is a high chance we do not share the same work hours.
To the matter at hand, your issue could be caused by plugin conflicts as this seems to be a js error. Plugins are the number one cause for these but it could also be a js minification or optimization. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!