Search Results for 'composer'

Hi,
This could happen if you have any custom modifications in place or a plugin conflict. You can try to disable all plugins except visual composer, clear cache and reset cdn files. ALso if you have any custom modifications, try to revert them to the original form. If you use a child theme please also test this in the main theme to see if files in the child theme are not responsible.
Let us know how it goes.
Thanks.

Hi,
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. his is most likely a plugin that interferes with the css. The gradient you see is the mobile background. It should not be visible on desktop.
Thank you!

Hello jgreenwood,

I have checked your website and I saw that you are not using the Visual Composer for your custom page template. Also, please notice that the Smart Sidebar can be used only through Visual Composer. So, please try to adjust your page template to Visual Composer in order to achieve as you wish. As a hint, please notice that you will need to have these classes -> http://screencast.com/t/hlbmWtrPs in order to achieve best results. For more information about our smart sidebar, please check our documentation here -> https://forum.tagdiv.com/smart-sidebar-2/
Please notice that you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thanks for your understanding!

Hello mabrell,

Please ensure that you are using the latest version of the theme (Newspaper 7.1) and also, all of the required plugins are updated as properly ->Visula Composer ->4.11.2, Social Counter 4.0.
Also, please ensure that your parameters are increased to be higher, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
Please check this topic here -> https://forum.tagdiv.com/topic/cant-save-theme-settings/ because there was discussed this problem about Wordfence plugin. If you have the Wordfence plugin, please disable it or set it according to workaround that was explained in that topic by Bryson T.

Hope this helps and let us know how it goes!

Thank you for your understanding!

Hi,
Maybe the theme install did not go as planned and something might have gone wrong. Please reinstall your theme via ftp: https://forum.tagdiv.com/install-via-ftp/ and disable all plugins except visual composer, clear cache and reset cdn files if you use it.
Thank you!

Hi,
We usually do not recommend using the split columns in a 1/2 and 1/2 layout. We recommend using these 3 types: https://forum.tagdiv.com/how-to-use-visual-composer/
I have tested this though on my end but the result is this one: http://screencast.com/t/olwJF76vkPIj
Please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it. Maybe you have a conflicting plugin that causes this. Or maybe you have some custom css that changes the layout. Please also check any css code you might have added.
Let us know how it goes.
Thank you!

Hello fliporium,

As you can see, please notice that this is the default state for out mobile theme and it does not recognize the Visual Composer shortcode. Our new mobile theme has been designed to have very basic structure, clear and faster than the normal mobile responsive which support the Visual Composer. For more information about our new feature, please check our documentation here -> https://forum.tagdiv.com/the-mobile-theme/
For your second request, unfortunately, I do not exactly understand what you mean. Please provide more details about this regard, so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello nherious,

Please provide your website URL so I can further inspect it closer. I need to know your website so I will be able to provide a more accurate response. Also, please ensure that others untested plugins do not cause this type of issue. To be sure, please try to disable all of them, leave just Visual Composer to active and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps!

Thanks for your understanding!

Hi,
Do you have the mobile theme installed? If yes, then scroll down a bit to see the second editor. The mobile theme uses a second editor that does not use visual composer.
Let us know if this is the case. If not, please send us an email at contact@tagdiv.com and provide wp-admin so we can login and inspect your back-end
Thanks.

Hi,
This issue was created by the new version of wordpress. Please update your theme to the latest version by following this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
and very important: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Make sure you clear your cache and reset cdn files afterwards.
Also update the social counter plugin as the old one will not work with newspaper 7
Thank you!

Hi,

1) Visual composer is there but you have to scroll down a bot as there are 2 editors now in the back-end if you chose to activate the mobile theme. The top one is without visual composer.
You can read more about the mobile theme here: https://forum.tagdiv.com/the-mobile-theme/

2) This could be a plugin conflict so please deactivate all plugins except visual composer, clear cache and reset cdn files. Also clear any caches you might have on the server.

3) I have checked your mobile menu but it seems to display fine but I see you deactivated the mobile theme. myabe it is tide with the plugins as mentioned above.

AMP and Glue are not tested so we cannot say for sure if they work with our theme. For AMP, one of our top users created a thread about it: https://forum.tagdiv.com/topic/tutorial-getting-started-with-accelerated-mobile-pages-amp/

Thank you!

Hi,
The sortcodes stopped working on the mobile theme not the desktop version. The mobile theme does not use visual composer in order to privde better page speed so that is why the shortcodes do not get rendered. You can read more about the mobile theme here: https://forum.tagdiv.com/the-mobile-theme/
Please let us know if the shortcodes do not get rendered on desktop.
Thanks.

Hi,
This issue usually occurs on a js error. You most likely have a js error on your site. Please disable all your plugins except visual composer, clear cache and reset cdn files. Then identify the plugin that causes this and remove/replace it
Thank you!

Hi,
I have inspected your site but could not find any issues. This usually happens after a major update as the style.css gets cached wither from a plugin, a cdn server or hosting. You have to clear all caches or wait for them to clear themselves as all caches have a reset timer. Plugins can also cause this so please disable all plugins except visual composer, clear cache and reset cdn files.
Thank you!

Hello fathummus,

Please notice that our theme has not been designed to be used in RTL mode, sorry! Most likely, this type of issue appears because our theme does not support RTL mode. Please try to revert the theme to the default state, clear all your caches and test it again and check if this type of problem reappears. Also, if you have a lot of customizations, please notice that we cannot provide support for this type of settings. Also, the RTL customizations are not covered by support, sorry! If you want to display more levels in our theme and you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!
Also, please ensure that this issue does not come from your untested plugins. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. If your problem is still there after this advice, please provide your website URL so I can inspect it closer.

Thanks for your understanding!

Hi,

The search button does not work because you have a js error on your site. This is caused by plugin conflicts so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then identify the plugin that causes it and remove/replace it
As for the spacing under the ad, that comes from the element below it. In your first image, there is a simple text below, and a simple paragraph does not have margins or padding added to it. Title do however. This is the case on your second image where you have a title below the ad:
http://screencast.com/t/N22zsgMFOlv2 This is the default positioning for titles.

Thank you!

Hello justmevalthemar,

I suppose that you are using the Newspaper 4.5 version, right? Please notice that the latest version of our theme is Newspaper 7 that come bundled with the all required plugins (Visual Composer ->4.11.2, Social Counter 4.0). I suppose that you are using the latest version of WordPress (4.5.2) and please notice that the version 4.5 of the theme are not tested with this. I recommend you to update your theme to the latest version. Please follow the steps below in order to achieve best results in this regard.

In order to update from newspaper 6, you need to delete the old theme altogether and copy over the new theme via FTP. Then simply run the update script from the welcome screen: http://screencast.com/t/NXxqfbe4T

Before the update make sure you do a full backup of your current installation – https://codex.wordpress.org/WordPress_Backups and then do a clean update, meaning that we recommend that you delete the old version of the theme before uploading the new one – https://forum.tagdiv.com/how-to-update-the-theme-2/ update also the plugins that come with the theme files from the /plugins folder. In the “how to update” guide is specified that you will have to run the script that will import from database your settings.

The shortcodes have been changed so old ones will not work anymore. Please note that old files customization or custom css will not work with the new version and you will have to adjust or re-add them.
You will have to re-apply a few settings though as some elements change their order and number such as blocks or post templates so a post template from newspaper 4 for example post style 3, will not be post style 3 anymore but a different number.
You will only have to allow a half hour to restore your site to it’s previous setup.

Thank you for your understanding!

Hello Rhonda,

For more investigation in this regard, please notice that it is needed to provide your website URL so I can inspect it closer this problem. Also, please ensure that this type of issue do not come from your untested plugins if you are using something like that. Please try to disable all your active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks.