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I am experiencing the same issue and have followed the suggestions and the error still displays. One thing that is different from the comments above is that the file wp-content/themes/Newspaper/wp_booster/external is failing in the FTP queue. This has happened three times with same result. Any suggestions?
Thanks!
Hi,
I am planning to use a backup plugin, which one do you recommend or supported?
and either one of these are supported ?
BackupBuddy
Updraftplus
Having the same problem as well. Updated via FTP and updated all new plugins. Even deleted the Mobile Theme plugin via FTB and still receiving the error “This version of the tagDiv Mobile Theme plugin is not supported by the current activated theme!
Please make sure you’ve updated the theme properly! Follow this guide.”
Hi all,
Please ensure that your theme has been properly updated according to our guide from here
-> https://forum.tagdiv.com/install-via-ftp/ via FTP way because this is the surest method in this case. Also, if you are using some untested plugins, please remove all of them and leave just to active only the plugins that come bundled with the theme core files. If the problem is still there after this, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and Cpanel so we can further investigate it closer your setup page.
Thank you!
Hi,
Normally this should not happen, please provide some more details about the conditions/settings that you get these issues, to can recreate this issue.
You can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you for your understanding!
Hi,
Ensure that you have properly updated the theme via FTP way according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ PHP memory is very important in this case to be increased as properly. It’s possible that the parameter to be exhausted and that’s why this functionality does not work.
Hope this helps and let us know how it goes!
Thank you!
Hi,
What kind of theme version you are using? In most cases, those errors appear when you are using an old theme version, sorry! Please notice that we recommend updating the theme to the latest version of it via FTP way, clear all the caches, purge CDN files and check the results. Also, if the problem persists after you have updated the theme, please put the wp_debug to true and check what kind of errors and warnings do you receive.
Thank you!
We followed all of the steps from the documentation precisely, and have never experienced this issue before. We will try the FTP method as recommended but are surprised that a complete remove & reinstall is necessary.
Thank you!
Hi,
Please make sure that you follow the steps from our documentation -> https://tagdiv.com/updating-the-core-of-tagdiv-themes/
If there are still a problem please remove the theme and reinstall the theme via FTP.
Thank you!
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Hi taita,
How exaclty you have updated your theme? Please ensure that you have properly done via FTP way according to our documentation and also, make sure that all of the old theme folders was overwritten when you update it. -> https://forum.tagdiv.com/install-via-ftp/ Also, if the problem is still there, please remove the Mobile Theme plugin from your Plugins section and then, activate it again from here -> https://www.screencast.com/t/ky2hdaPidr0K
Thank you!
Hi,
Ensure that your theme update was correctly made via FTP way -> https://forum.tagdiv.com/install-via-ftp/, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/
Hope this helps and let us know how it goes!
Thank you!
Hi,
If you can not fix the problem using the topics provide by @Viju and @ySV please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Same issue here. Unable to activate Mobile theme plugin.
Tried through FTP, newspaper/welcome etc but nothing works.
This version of the tagDiv Mobile Theme plugin is not supported by the current activated theme!
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Hi,
Ensure that your website has been correctly and fully transferred to the new domain. Many of our users have made these transfers using the WP Duplicator plugin. For more details about that plugin, you can check here -> https://www.wpbeginner.com/wp-tutorials/how-to-move-wordpress-to-a-new-host-or-server-with-no-downtime/ If the problem persists, you can try to make a new install to your host via FTP way, according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/ If you have any question or if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and full CPanel access so we can take a closer look at your configuration page. When you send us an email, please copy/paste this topic so we can quickly identify you.
Thank you!
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
I tried several times to update, deactivate and reinstall a (manually via FTP and via wordpress) and the error is still there.
Hi,
Make sure if you are using the latest version of the theme installed via FTP way, remove all of the untested plugins, clear all the caches and check the results. Also, if the problem is still there, please provide your website URL so I can take a closer look at it.
Thank you!
Hi,
Please go in Newspaper > Plugins and update and activate the Tag Div Mobile Theme.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you for your understanding!
Hi,
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
Also, I have already replied to you on our blog page.
These errors are due to an incorrectly installed/updated theme. Please make sure if you have properly installed the theme via FTP way, according to our documentation from here -> https://forum.tagdiv.com/how-to-update-the-theme-2/. After this, if the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and Cpanel access so we can further investigate it closer your theme install.
Thank you!
Hi,
You need to do it yourself via FTP way according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/ What is it that you can not do?
Thank you!
Hi,
Please go in Newspaper > Plugins and update and activate the Tag Div Mobile Theme.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you for your understanding!
