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Yes that is correct. I agree with Meon. It’s after activation you get the error and wordpress breaks. Only If you uninstall it using FTP File manager, wordpress go back to normal and the theme works without the theme composer plugin activated.
No, I’ve unzipped the whole package and the theme installs. It’s the (td-composer) plugin install that fails.
I’ve attempted to install the this plugin two ways;
1. Install from the Newspaper dashboard under the plugin tab.
2. FTP the zipped (td-composer) to the plugin folder and attempted to activate and still gets the tdc_util.php on line 592 error.
Hi Catalin,
I have used Newspaper for several projects and I am very happy with the results and your support over the years.
However, I recently was asked by a client to create an Arabic localisation of a site and so chose WPML as the plugin to go with based on your recommendations and having viewed pages from both TagDiv and WPML showing how good it looked.
I have installed WPML although I am not getting the opportunity to translate pages built with TagDiv Composer. Here is a link to the support request with WPML https://wpml.org/forums/topic/tagdiv-newspaper-theme-pages-made-with-tagdiv-composer-just-not-editable/
Unfortunately the response from WPML doesn’t acknowledge that Newspaper is officially supported and now they want FTP and WordPress access to sort the issue.
I was hoping that you guys could perhaps take a quick look at the support link above and see if you have any suggestions as to what the issue may be.
Thanks in advance for your response
Hi Tuudi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Hi,
Please check the permissions on your upload folder as suggested. More information here
– https://codex.wordpress.org/Changing_File_Permissions
– http://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/
The second step is to make modifications to these parameters if needed, according to the guide
– https://forum.tagdiv.com/system-status-parameters-guide/
Hosting providers can do this for you, most do.
Also check what PHP version are you using (should be higher than 5.6), check in the theme system status panel for example. There was a similar case before when using an older PHP version caused problems when installing a demo.
The last step if you have made all the above mentioned changes and the result is the same, is to contact us at the mentioned email address and provide all the necessary information (admin login, FTP access or cPanel if possible).
Also paste a link to this topic so we can identify you.
Thanks
You are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
– https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
These are the theme install methods with steps for each method
– https://forum.tagdiv.com/install-via-wordpress/
– https://forum.tagdiv.com/install-via-ftp/
Let us know the results.
Thanks for your understanding!
Hi,
That would be a common WordPress error, there are various suggestions and solutions online to try and see why this is happening. Even the hosting provider may have an idea what the problem is.
But the easier solution would be to install the plugin a different way.By FTP for example
– https://www.wpbeginner.com/beginners-guide/step-by-step-guide-to-install-a-wordpress-plugin-for-beginners/
– https://www.wpbeginner.com/beginners-guide/how-to-manually-update-wordpress-plugins-via-ftp/
Thanks
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Hello
I’m having an error when I install the theme on my page:
Parse error: syntax error, unexpected ‘[‘, expecting ‘)’ in /home/storage/3/d0/69/metropolemagazine/public_html/wp-content/plugins/td-composer/includes/tdc_util.php on line 592
I followed these two tutorials and could not solve them.
– https://forum.tagdiv.com/install-via-wordpress/
– https://forum.tagdiv.com/install-via-ftp/
How can I solve this problem?
Thank you
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
How do you make a make full backups of the dbase, site via ftp?
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks.
Hi,
So the categories from which the blocks are set to display posts have been deleted, now the blocks are empty. Also the composer does not work if you try to edit the page with it.
From what I can see the theme version used by the website is 8.2, the latest being 9.1. There were quite a lot of changes and new additions since that version. There is a changelog at the bottom of this page
– https://themeforest.net/item/newspaper/5489609
From there you can download the theme as well, you have to be logged into your themeforest account. You can download the full package or just the theme zip
– https://forum.tagdiv.com/whats-included/
Once downloaded you can update to the latest version, here is a guide
– https://forum.tagdiv.com/how-to-update-the-theme-2/
The most reliable and most used method to update is by FTP. Remember to make a backup of the website before updating, just to be safe.
Be sure to check the updated theme requirements guide, insufficient resources can cause problems using the theme or theme plugins
– https://forum.tagdiv.com/requirements-for-newspaper/
If needed increase them, or contact the hosting provider and they should be able to do it for you.
In case there are problems after you update, let us know and we will try to help you.
Thanks
Hi. I’ve done uploading the theme on the FTP and clear cache. But it’s still the same. Can I get your email support so that I can send an email.
Hello,
We can’t provide assistance for FTP theme installing. Please check here -> https://forum.tagdiv.com/newsmag-install-via-ftp/
Thanks.
Hi,
You are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
– https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
These are the theme install methods with steps for each method
– https://forum.tagdiv.com/install-via-wordpress/
– https://forum.tagdiv.com/install-via-ftp/
Regarding on child theme, please notice that’s not required and it’s optional.
Thanks for your understanding!
Hi sir catalin,
May I ask for an assistance for uploading in FTP?
Hi,
Please try to deactivate all plugins that are not tested with our theme https://www.screencast.com/t/oZYW3ylY0V and try again.
If the problem is still there please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you for your understanding.
Hello melovillareal,
Please notice that we only recommend the FTP way for theme updating if you want a proper theme functionality. The Envato Market plugin seems to be problematic and that’s why we do not recommend using it.
Thanks for your understanding!
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you for your understanding.
Hello llubbo,
Ensure that you are using the latest version of the theme installed via FTP way, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, check all the theme’s requirements to be respected with our guide from here -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
Thanks for your understanding!
Hi,
Please contact us at contact@tagdiv.com and provide wp-admin and ftp access so we can take a closer look. Also paste a link to this topic so we can identify you.
Please make a full backup before.
Thanks!
Hi,
Please contact us at contact@tagdiv.com and provide wp-admin and ftp access so we can take a closer look. Also paste a link to this topic so we can identify you.
Please make a full backup before.
Thanks!
Is there a way we can update the theme using the Envato Market instead? Updating using FTP will erase all the codes we already inserted on the theme.
Hi,
Could be insufficient max upload size, max execution time or WP memory, there is a requirements guide you can follow
– https://forum.tagdiv.com/requirements-for-newspaper/
If needed the hosting provider should be able to increase the values of the parameters mentioned there.
Or maybe the same issue from here – https://forums.envato.com/t/wordpress-description-too-much-time-has-passed-without-sending-any-data-for-document/200719
You could also try to install them theme by FTP if possible, as an alternative to installing by WordPress
– https://forum.tagdiv.com/install-via-ftp/
