- NewsmagInstall via FTP
- NewsmagNewsmag documentation
- NewsmagInstall via WordPress
- NewsmagHow to update the theme
Hi,
In most cases we have investigated the issue was related to one plugin or the other. Deactivating all plugins except theme plugins solved the problem, so it was a question of identifying the one responsible.
You could try the same, see what happens. If you already tried this, we could take a look. Send us an email at contact@tagdiv.com and provide admin login access as well as cPanel or FTP if possible. Include a link to this topic in the email.
Thanks
Hi,
That would mean the theme is already in the WordPress themes folder. Would be best to use FTP to see what exactly is in that folder. Follow the guide provided by Edward.
There are more guides online regarding using FTP, for example
– https://www.wpbeginner.com/beginners-guide/how-to-use-ftp-to-upload-files-to-wordpress-for-beginners/
Hello legalmediacompany,
If you have correctly installed the latest version of the theme via FTP way and if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you. Also, provide the CPanel access for further investigation.
Thanks for your understanding!
Hello BruceInLouisville,
Please update the theme to the NP 9.0.1 version via FTP way, clear all the caches and remove that strange symbols and then, you should not bring bad results.
Thanks for the message!
Hello there,
I want to use Advanced Custom Fields in my custom article template to show more than one source via a text field. The problem is that I can’t find a way to show the content of ACF in my template. I use the following php code for it:
<?php the_field( ‘quellen’ ); ?>
I tried blocks like “Raw HTML”, “inline text” and “column text” but nothing works. Is there a folder for custom templates that I can access via FTP so I can put in the php code directly? Or is there any other way to use php code in custom templates?
I hope anyone can help!
Best,
Sebastian
Install the theme via FTP.
Check this guide: https://forum.tagdiv.com/install-via-ftp/
I did the updating by ftp exactly as indicated.
I downloaded the new version and installed it without problem.
The thing that I don’t understand is that it is still indicating the version 8.8 instead of 9.0
Hello legalmediacompany,
Check the requirements from here -> https://forum.tagdiv.com/requirements-for-newspaper/ Also, check the system status parameters to be increased according to our documentation. Ensure that your theme has been installed via FTP way because this is the surest method in this case. If the problem is still there, you should provide some useful screenshots of all of these so I can identify them.
Thanks for your understanding!
Mailed the following.
1: wp-admin login details
2: Item purchase code
3: FTP Details
Note: Please DO NOT activate the theme. I have multiple website, and I haven’t decided yet on which website will I be activating the theme and using it.
Right now, I’m just playing with the theme options to achieve a desired look. Once I am satisfied, I shall activate the theme myself.
Hi,
You could try the solutions from these topics as a first step, they worked for various composer issues
– https://forum.tagdiv.com/topic/gray-page-tagdiv/
– https://forum.tagdiv.com/topic/javascript-error-td-composer-wont-load/
If the problem remains, we could take a look. Send us an email at contact@tagdiv.com and provide admin access, as well as FTP or cPanel if possible.
Include a link to this topic in the email.
Thanks
Hello Mokana,
Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Also, you need to provide the full FTP access for more further investigations and you have to make a full backup to your database because we will try to reinstall the theme if is needed to do this. Provide the link at the conversation so we can quickly identify you.
Thanks for your understanding!
Hi,
I don’t know exactly what modifications were made for that, may have been in the theme javascript, not sure. The modified files are listed in the themeforest theme page below each release.
Best you update the whole theme however, not just some files. That could cause problems. Update by WordPress, by FTP or by patch (patch provided in the full theme package).
Thanks
Hello jalewa,
Please notice that our theme is fully safe and is not a malware, sorry! Download the version from Theme Forest and install it via FTP way and you did not have any problem regarding on it. Everything is secure!
Thanks for your understanding!
We could take a look if there is still a problem, send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible.
Include a link to this topic in the email.
Hello,
Everytime I use the footer page the site crashes. I then have to get into ftp disable the theme, and td visual composer.
I then re enable the theme, remove the footer page and then re enable td visual composer. My site went down four times today trying to do this. THere seems to be a bug somewhere.
Also with the footer page everything gets disabled such as the footer menu etc. Not sure if its suppose to be like that but please take a look at this.
Hello zambrastaff,
Check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ The demo install should work as expected, without any problem if the theme has been correctly installed via FTP way.
Thanks for your understanding!
Hello nasimnazanin88,
Did you have followed all the steps from our useful guide from here -> https://forum.tagdiv.com/exchange-widget/ Ensure that you are using the latest version of the theme installed via FTP way, purge CDN files, clear all the caches and check the results.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello albertoil,
I have tried to customize my website using the customize.php functionality from WordPress and everything seems to work as expected, as you can see here -> https://www.screencast.com/t/TkKkXqsv Did you have right installed the theme via FTP way? Ensure that you have done it according to our useful guide from here -> https://forum.tagdiv.com/install-via-ftp/
Thanks for your understanding!
Hello SMNBLOG,
If you want to provide me with more screenshots you should use the Jing online tool for more screenshots. Also, you should not edit any js scripts file because the theme should works as expected by default. What exactly you want to get and you can not? Before this, strictly follow our useful guide for theme installation from here -> https://forum.tagdiv.com/install-via-ftp/
Thanks for your understanding!
Hello ojsatstudyinjapan,
Did you have installed all the required plugins for the theme? Did you have the latest version of the theme installed via FTP way? If you have checked all of these and if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you.
Thanks for your understanding!
Hi,
Please check your documentation in order to install Newspaper https://forum.tagdiv.com/install-via-ftp/
And please check also theme requirements guide https://forum.tagdiv.com/requirements-for-newspaper/
Also we have similar topic https://forum.tagdiv.com/topic/new-newspaper-license/
If there still a problem lets us know.
Thank you.
Maybe install via ftp?
Hello Keith,
I have inspected your website and it seems that your CSS core files do not load! I would suggest you make a new install to another sub-domain for testing via FTP way because this is the surest method in this case. Check here -> https://forum.tagdiv.com/install-via-ftp/
Thanks for your understanding!
Hi,
The theme can be updated like other themes, nothing special about it. Updating the theme is not difficult to do, certainly it should not cause such major issues with the website.
This would be the update guide in the documentation
– https://forum.tagdiv.com/how-to-update-the-theme-2/
The most recommended, popular and reliable method in general is by FTP. If you follow the steps as they are mentioned then there would be no problems
Also be sure to check the theme requirements guide
– https://forum.tagdiv.com/requirements-for-newspaper/
Insufficient resources can cause problems with the theme or theme plugins. Low WP-memory can cause 500 errors for example.
Thanks
Hello crazydiver,
In both cases, we recommend doing a full backup to your database to avoid losing all of your dates. If you have mad some customizations to your website, you can update your theme using the patch and otherwise, it’s recommended to update the entire theme folders. Check here -> https://forum.tagdiv.com/install-via-ftp/
Thanks for your understanding!
