Search Results for 'ftp'

Hello MacZil,

Do you have updated your theme to the latest version of it via FTP way? Do you have updated all of the plugins? We recommend using only TD Composer plugin because this is our page builder which will be developed continuously. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Also, provide there more details about your problem.

Thanks for the message!

Hi,

That would be a common issue with WordPress unfortunately. There are many topics about it online, and many possible solutions as well. The easiest is to simply install the plugin by FTP. Delete the old ones and upload the new plugins
– https://www.wpbeginner.com/beginners-guide/step-by-step-guide-to-install-a-wordpress-plugin-for-beginners/
– https://www.wpbeginner.com/beginners-guide/how-to-manually-update-wordpress-plugins-via-ftp/

Or try various solutions from online topics and hopefully fix the problem
– https://www.google.ro/search?q=wordpress+the+plugin+does+not+have+a+valid+header&oq=wordpress+the+plugin+does+not+have+a+valid+header&aqs=chrome

Hello Trey,

We recommend only the FTP for updating your theme and also, most important is to have the system status parameters according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/

Thanks for your understanding!

Hello rsingh,

Make sure that you are using the latest version of the theme, installed via FTP way, remove all of the untested plugins, purge CDN files and check the results. Also, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/

Thanks for your understanding!

Hello AlexandreAbrahao,

Notice that we do not have any bad reports regarding on Ads with the new theme version, sorry! Regarding on theme update, we recommend using only the FTP way because this is the surest method in this case. ->> https://forum.tagdiv.com/install-via-ftp/

Thaks for your understanding!

Hi,

If that worked before, you just have to make the modifications again. Updating the theme by FTP or WordPress will remove the modifications to the theme files.

The files you mention are the same, we made no modifications to them in the last updates.
So the mobile parts/logged.php is still the same as before
– https://www.screencast.com/t/ijqGfOMs7
Make the modification and maybe clear your cache after.

Thanks

Hello libraeditrice,

Please ensure that you are using the latest version of the theme installed via FTP way, increase all the system status parameters to be according to our requirements from here -> https://forum.tagdiv.com/requirements-for-newspaper/

Hope this helps and let us know how it goes!

Thanks.

Hello mariushihn,

Please update the theme to the latest version of it via FTP, remove all of the untested plugins, clear all the caches and check the results.

Thanks for your understanding!

Hi,

Please ensure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hello Noir,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) FTP and CPanel access so we can take a closer look at your setup page. Also, before sending this email, please make a full back-up to your database, remove all of your untested plugins, clear all the caches.

Thanks for the message!

Hello javid,

Please keep in mind that it’s not recommended to be removed because this code is very important for a good theme functionality. Also, not from this code occurs this error. Please check your error log from your dedicated server and try to find which is the culprit, sorry! Notice that td_ajax_URL is used in the whole of our theme and if you will remove this, the theme will be affected, sorry!
Also, if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin), full FTP and CPanel access so we can take a closer look at it.

Thanks for your understanding!

Hi desbravandomadrid,

Please notice that 500 errors do not come from our theme. It seems to be a problem with your hosting provider. Ensure that you are using the latest version of the theme installed via FTP way, all the system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/, remove all of the untested plugins, clear all the caches and check the results.

Thanks for your understanding!

Hello trebol30,

Please ensure that you are using the latest version of the theme installed via FTP way because this is the surest method in this case. Also, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, if the problem is still there, please try to make a new clean install to another sub-domain for testing, disable all of the untested plugins and check the results.

Thanks for your understanding!

Hello SPAREGmbH,

Please update the theme to the latest version of it which is NP 9.0.1. Do it via FTP, clear all the caches and check the results.

Thanks for the message!

Hello Trey,

Do you are using the latest version of the theme installed via FTP way? If not, please do this according to our documentation, remove all of the untested plugins, clear all the caches, purge CDN files and check the results. If the problem is still there, try to make a new install to another sub-domain for testing and check it with a fresh theme install.

Thanks for your understanding!

Hello dmiss0730,

Check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ Also, ensure that you are using the latest version of the theme installed via FTP way and remove all of the untested plugins which can interact with the theme core files and causes a lot of unknown issues.

Thanks for your understanding!

Hello Xpress,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at it. Provide there the link to this conversation so we can quickly identify you. Also, please provide the full FTP access and CPanel for more further investigation. Also, make a full backup to your database.

Thanks for your understanding!

Hi,

Please check the theme requirements guide as a first step
– https://forum.tagdiv.com/requirements-for-newspaper/

Check with your hosting so they can increase the allocated resources if needed. Theme is compatible with PHP versions up to 7.2, also there are some modules that are required (mentioned in the guide).

Then the theme should install just fine
– https://forum.tagdiv.com/install-via-wordpress/
– https://forum.tagdiv.com/install-via-ftp/

Let us know if there is still a problem, or what you did to fix it.

Thanks