Search Results for 'ftp'

Hello ds-2,

Please keep in mind that we every time recommend to our customers that before doing a theme update to do a full backup to the database to avoid losing all of the data. We do not recommend to update the theme using the Envato Toolkit plugin because it’s not the reliable way and might appears some errors, sorry! Please update the theme via FTP way because this is the surest and healthy way for updating your theme. Please follow the steps from here -> https://forum.tagdiv.com/install-via-ftp/ Try to recreate your pages using only the TD Composer and remove the Visual Composer shortcodes. This tutorial can help you -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello grochu,

Make sure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, provide CPanel access to any further investigations.

Thanks for your understanding!

Hello dhcosta,

First of all, I will thank you for your kind words and we are happy seeing happy customers!
Please keep in mind that we every time recommend to our customers that before doing a theme update to do a full backup to the database to avoid losing all of the data. We do not recommend to update the theme using the Envato Toolkit plugin because it’s not the reliable way and might appears some errors, sorry! Please update the theme via FTP way because this is the surest and healthy way for updating your theme. Please follow the steps from here -> https://forum.tagdiv.com/install-via-ftp/ Also, if you want to customize your theme, we do not recommend to edit the theme core files because the next update will overwrite all of these files and you will lose all of your custom modifications. You should use the child theme and for this, before using it, you should read the documentation from here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thanks for your understanding!

Hi,

You can simply update normally, no need for a step by step update. Update by FTP and replace the old theme with the new one
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Be sure to make a backup before, just to be safe. Also review the theme requirements
– https://forum.tagdiv.com/requirements-for-newspaper/
And check the theme changelog (bottom of the page)
– https://themeforest.net/item/newspaper/5489609

Thanks

Hi,

There should be a notification in the theme system status panel when an update is available, also you should receive an email.
These would be the theme update methods and useful advice before making an update
– https://forum.tagdiv.com/how-to-update-the-theme-2/
The most recommended and reliable update method would be by FTP.

Thanks

Hello royyan,

Ensure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins, clear all the caches and check the results. Make sure that you are using the latest version of WordPress.

Hope this helps and let us know how it goes!

Thanks for your understanding!

That link you provided does not lead to a website
– https://www.screencast.com/t/PONBroCnif
The website is empty. If you tried all the suggestions, send us an email at contact@tagdiv.com and provide admin login, FTP and cPanel if possible. We will also take a look. Mention what should we do to see the problem and more details about the problem.

Include a link to this topic in the email.

Thanks

Hi,

Also check if the composer has been updated automatically
– https://www.screencast.com/t/KrNMbjVQr
Delete it and reinstall it from here, if an older build is used
– https://www.screencast.com/t/nSP4S0JV3

If there is still a problem we could take a look. Send us an email at contact@tagdiv.com and provide admin login, as well as FTP and cPanel if possible. Include the link to this topic in the email.

Thanks

Hello beyond21,

Please update the theme to the latest version of it via FTP way, remove all of the untested plugins and check the results. I have checked your website and I saw that you are using an old theme version and also, you have a lot of unknown issues with your console.

Hope this helps and let us know how it goes!

Thanks.

Hello haqemcom,

It seems to be strange! If you will check our demo here -> https://www.screencast.com/t/ic40TECMF you will see that the logo works as expected on AMP version. Most likely, the problem is only at your website, unfortunately! I suggest you make a new fresh install to another sub-domain for testing with the latest version of the theme installed via FTP way, use only the required plugins, clear all the caches and check the results. Also, if you are using some untested plugins, try to disable all of these, clear all the caches and check the results.

Thanks for your understanding!

Hi,

@havardkrislok The child theme is useful if you want to modify theme files mainly, so if you plan to do that you can use it. The guide mentioned what files are supported to be modified in the child theme.
More information about child themes can always be found online
– https://codex.wordpress.org/Child_Themes
– http://www.wpbeginner.com/beginners-guide/wordpress-child-theme-pros-cons/
– https://www.wordpressdepartment.com/wordpress-child-theme-pros-cons-wordpress-child-theme/

For CSS customization for example, there are custom code sections in the theme panel
– https://www.screencast.com/t/1ION93IaM

The guide mentions where you can find the child theme
– https://www.screencast.com/t/tuvJrGHeC7
This child theme has to be installed like any normal theme and activated. It is provided ready to be uploaded by FTP, if you want to install it with WordPress you must zip it first
– https://www.screencast.com/t/UqeFIgH8s

For demos please check here
– https://forum.tagdiv.com/demos_introduction/
– https://forum.tagdiv.com/installing-demos/
These demos will install for the theme, in no relation to having a child theme or not. They can be uninstalled or switched at any time. If a demo is uninstalled the website will be as it was before installing it.

Let us know if you have further questions.

Thanks

Hello pawwel,

Please update the theme to the latest version of it via FTP way, clear all the caches and check the results. That issues should disappear.

Thanks for your understanding!

Hello lafber,

Ensure that you are using the latest version of the theme installed via FTP way, use only the required plugins and remove all of untested, clear all the caches and check the results. The system status parameters should have to be increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/

Thanks for your understanding!

Hello Alucardj,

Ensure that you are using the latest version of the theme installed via FTP way, clear all the caches and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

We will need more details about the problem you are having for a better understanding. What exactly is happening with the theme CSS? The theme does not have any redirect settings for the stylesheet or in general.

Try reinstalling by FTP
– https://forum.tagdiv.com/install-via-ftp/
Deactivate and remove theme plugins, install theme again from the theme package you are using. Consider updating to the latest version if you use an older version. Update WordPress as well if you did not.

Check and review theme requirements here
– https://forum.tagdiv.com/requirements-for-newspaper/

Test with no other plugins except theme plugins, and no child theme. Check htaccess for redirects. Check with hosting for error logs. Let us know.

Thanks

Hello kosolrama,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, provide there the link to this topic so we can quickly identify you. Please provide a full FTP access so we can access it for more further investigations.

Thanks for your understanding!