Search Results for 'ftp'

Hello brunodups,

PLease try to make a new clean install from scratch via FTP way, clear all the caches and check the results again. If the problem is still there, please send us an email at contact@tagdiv.com with your credentials (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hello zema80,

After theme installing via FTP, if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hello thetruongceo,

My advice is to make a new clean install from scratch via FTP way and install the only the plugins that come bundled with the theme core files, clear all the caches and check the results. Please try this way and check the results. If the problem is still there, please let us know.

Thanks for the message!

Hello videomaker,

My advice is to try making a new clean install from scratch to another sub-domain only with the plugins which come bundled with the theme core files via FTP way because this is the surest method in this case.

Thanks for your understanding!

Hello,

Please contact us via email at contact@tagdiv.com and provide wp-admin and ftp access so we can login and investigate.
Please create a full back-up of your site beforehand though as we will need to disable plugins and possibly reinstall the theme.

Thanks.

Hello,

Please contact your host and have them unblock admin-ajax.php or any other blocked files that could not get through from the server.
Also try to disable all plugins as plugin conflicts can also affect the theme panel

If the issue is still there afterwards, please create a full back-up of your install and provide wp-admin and ftp access via contact@tagdiv.com so we can login and investigate.

If you do contact us via email, make sure you post a link to this topic so we can identify you.

Thanks.

Hi,

Indeed that is a pretty old version of the theme. Much has changed in the theme since then. Also there might be issues with the latest version of WordPress.
This is an update guide that you can follow
– https://forum.tagdiv.com/how-to-update-the-theme-2/
The most recommended method would be by FTP, and as always make a backup first. Update the theme plugins as well (deactivate and remove, then reinstall from latest theme package).
Note that in version 8 of the theme, the tagDiv composer was introduced. This composer will be activated by default when the theme is updated or installed. In order to use it all the pages have to be recreated with it. Or you can continue using Visual composer for the moment, and make the transition when you want, if you want. More about it here
– https://forum.tagdiv.com/tagdiv-composer-tutorial/
– https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/
Also a multi-purpose plugin was introduced, this adds many more elements and options to the tagDiv composer only
– https://www.youtube.com/watch?v=C0ARTSimnUY&t=287s
Visual composer (now WPBakery Page Builder) is still provided in the theme package and updates are included along with the theme
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Let us know if you should encounter issues after the update.

Thanks

Hello yahav,

Make sure that using the latest version of the theme installed via FTP way because this is the surest method in this case. Also, make sure that your system status parameters are increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks for your understanding!

Hello Igor,

Do you have installed again the theme via FTP way? Also, please check the following requirements to be according to this useful guide from here -> https://forum.tagdiv.com/requirements-for-newspaper/

Thanks for the message!

Hello redoankawsar,

Please take the header.php directly to the pack files because there you will find the right code for the entire theme. The best way is to reinstall the whole theme via FTP way because this is the surest method in this case.

Thanks for the message!

Hello defocusmedia,

Please provide some useful screenshots with the issues so I can identify it to your website. I need more details for the problem so I will be able to provide a more accurate response. Notice that the Single Image element should works as expected if you are using the latest version of the theme installed via FTP way.

Thanks for your understanding!

Hello Rostyslav,

Please make sure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins and check the results. > https://www.lifewire.com/500-internal-server-error-explained-2622938

Thanks for your message!

Hello webarts,

I have inspected your website and I saw that your homepage works as expected, without any problem. Also, I have inspected your source code and I have noticed that you have some errors through your console, as you can see here -> https://www.screencast.com/t/jdsGdQUBvqz7 Please remove all of the untested plugins, clear all the caches and check the results. If the problem is still there, you should make a new fresh install from scratch via FTP way, clear all the caches and check the results.

Thanks for the message!

Hello all,

First of all, you should make a full backup to your database to avoid losing your database. After this, you should make a new clean install from scratch via FTP way according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for your understanding!

I would suggest to deactivate all plugins except theme plugins, deactivate the child theme if used. Check or remove temporarily any custom code you might have added in the theme custom code sections, or directly in the theme files.
Ultimately try to reinstall the theme by FTP if possible
– https://forum.tagdiv.com/install-via-ftp/
If there is still a problem, send us an email at contact@tagdiv.com and provide admin login information so we can take a look. Also paste a link to this topic in the email.

Hi,

The theme will work properly given these requirements
– https://forum.tagdiv.com/requirements-for-newspaper/
Also these recommended values for the server and WordPress
– https://forum.tagdiv.com/system-status-parameters-guide/
Test with no plugins active except theme plugins, remove theme modifications, deactivate child theme if used. Additionally try a theme reinstall by FTP
– https://forum.tagdiv.com/install-via-ftp/
Note that the theme is tested with PHP versions up to 7.1 higher versions may cause issues.

Thanks

Hello betomenali,

1)Make sure that you are using the latest version of the theme installed via FTP way because this is the surest method, in this case, remove all of the untested plugins if you are using something like this, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/
2)I have inspected your website and the menu items are working fine and it seems to be right aligned as you can see in our demo -> https://www.screencast.com/t/oaNgfvYWng2 It’s the same behavior.

Thanks for your understanding!

Hello mrx,

I have tested on my side and everything seems to work as expected, without any problems. I cannot recreate the issue. Make sure that you are using the latest version of the theme installed via FTP way, clear all the caches and untested plugins, purge CDN files and check the results.

Thanks for the message!

Hello Sirius Pro,

Make sure that you are using the latest version of the theme installed via FTP way because this is the surest method in this case, clear all the caches, remove all of the untested plugins if you are using something like this, purge all CDN files and check the results. Also, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps!

Thanks for your understanding!

Hi,

Check the theme installation guides as well
– https://forum.tagdiv.com/install-via-ftp/
– https://forum.tagdiv.com/install-via-wordpress/
Let us know if you have further problems installing or using the theme.

Thanks

Hello SERGEY ARMISHEV,

I suggest you make a new clean install from scratch via FTP way to another sub-domain for testing only with required plugins which come bundled with the theme packet. Before this, check the theme’s requirements from here -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/ to be according to this useful guide. Check the system status parameters to be increased like this -> https://forum.tagdiv.com/newsmag-install-via-ftp/

Thanks for the message!