Search Results for 'ftp'

Hello finanspara,

Try to make a new clean install from scratch via FTP way because this is the surest theme method in this case. Also, make sure that you are using the latest version of the theme with all the plugins updated. Also, check your PHP version from your server to be according to our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/

Thanks for your understanding!

Hello Marcus_S,

Check the system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ The PHP memory has exhausted and that’s why you cannot save anything.

Thanks for the message!

Hi,

That would be the live CSS feature from the composer. It should not cause any errors. There might be an option added to disable it, but for the moment it cannot be deactivated except through modifications in the code.
You could leave it like that, or try to reinstall the composer plugin. Deactivate as well all other plugins except theme plugins. Check if the issues are still present. Ultimately you could try to reinstall the theme by FTP
– https://forum.tagdiv.com/install-via-ftp/

Thanks

Hello vasik,

PLease send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you. Before sending us this email, please make sure that your theme has correctly installed via FTP way, if you are using some untested plugins you should disable all of them to rule out the conflicting plugins, clear all the caches, purge all CDN files and check the results.

Thanks.

Hello Vidar,

Make sure that all of the theme’s plugins are updated via FTP way, check your system status to be increased according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ clear all the caches and check the results. Most likely, the PHP memory has exhausted and that’s why you cannot save anything.

Hope this helps and let us know how it goes!

Thanks for the message!

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin and ftp access if you want so we can take a look.
Please make a full backup as we may need to deactivate all your plugins except tagdiv composer. Also please make sure that System Status parameters are set properly – https://forum.tagdiv.com/system-status-parameters-guide/

I also replied at envato dashboard. If you are unsatisfied you can ask for refund.

Thanks!

Hello heatcliff,

A 500 error can have a bunch of causes but in usual debugging you would use such a guide: https://www.lifewire.com/500-internal-server-error-explained-2622938
Please access your files via FTP and try to rename the plugins folder and test again.

Thanks.

Hi,

The Envato automatic update may not work properly some times, based on user feedback. You could wait for a while and try again, or update the theme by FTP for example
– https://forum.tagdiv.com/how-to-update-the-theme-2/
The theme panel settings will not be lost, they are saved in the database. As always it is recommended to make backups just to be safe.

Thanks

Hello,

Please try again to make a new clean install from scratch via FTP way and install only the plugins that come bundled with the theme core files, clear all the caches and check the results. I have made some tested on my website and it seems that everything works as expected. Purge all CDN files if you are using the Cloudflare system and check the results. If the problem is still there, you should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hello fgter,

Make sure that you are using the latest theme version installed via FTP way because this is the surest method, in this case, remove all of the untested plugins which can interact with the theme core files and causes a lot of unknown issues.

Thanks for your understanding!

Hi,

@boscu You could wait and try again later, or update the theme by a different method
– https://forum.tagdiv.com/how-to-update-the-theme-2/
The most recommended and surest method to update would be by FTP.

Thanks

Hello,

A 500 error can have a bunch of causes but in usual debuggin you would use such a guide: https://www.lifewire.com/500-internal-server-error-explained-2622938
Please access your files via ftp and try to rename the plugins folder and test again.

Thanks.

Hi,

The sub-footer can display a copyright text and a menu, those can be set in the theme panel.
If you want to display additional elements as you mention, you could enter the HTML in the custom HTML section in the theme panel. The HTML will be displayed below the sub-footer
– https://www.screencast.com/t/MckuNjUT
– https://www.screencast.com/t/zHgaGcXd
Maybe this would be a solution for what you want to do.
Regarding the theme update there is a guide you can follow here
– https://forum.tagdiv.com/how-to-update-the-theme-2/
The most recommended method would be by FTP.

Thanks

Hello,

Unfortunately we cannot provide install services but you cna follow our step by step video install video here: https://forum.tagdiv.com/install-via-wordpress/
You can also try to install via ftp if WP provides errors: https://forum.tagdiv.com/install-via-ftp/
Also please make sure you follow this guide and increase your memory allocation: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hello,

Please provide your website URL so I will be able to provide a more accurate response. Make sure that your theme has been installed via FTP way because this is the surest method in this case. If the problem is still there, I suggest you make a new clean install and import the demo again. If you will check our Black version review you will see that the background posts are black, like this -> https://demo.tagdiv.com/newspaper_black/td-post-things-to-look-for-in-a-financial-trading-platform/

Thanks for your understanding!

Hello SuperArmySoldiers,

Try to save again your Theme panel, clear all the caches and check the results. If the problem is still there, you should re-install it the theme via FTP way because this is the surest theme method. The problem with the search button should disappear.

Thanks for your understanding!

Hello dobryidesign,

First of all, please update the theme to the latest version of it which is 4.2 and then, check the system status parameters to be increased according to our documentation here -> Also, make sure that your theme update has been done successfully via FTP way because this is the surest method in this case. If you are using some untested plugins, try to disable all of them, leave just to active only the plugins that come bundled with the theme core files and check the results.

Thanks for your understanding!

Hello ketsi,

Ensure that you are using the latest version of the theme installed via FTP way because this is the surest method in this case and then, check your system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
If you want to change the News Sticker text you should check the Translations section from Theme panel and make this change from there.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

The modification will have to be made in the mentioned file, in the theme folder. Usually this requires FTP access to the WordPress install on the server
– http://www.wpbeginner.com/beginners-guide/how-to-use-ftp-to-upload-files-to-wordpress-for-beginners/
The file has to be edited and the lines of code added as shown in order for this to work.

Thanks

Hello all,

If the problem is still there, please try to re-download the latest version of the theme from Theme Forest account and install it again to another subdomain from scratch via FTP way and check the results.

Thanks for your understanding!

Hello HaitiLiberte,

Do you think it’s normal to use the latest version of WordPress (4.9.1) with an outdated version of the theme (6.6.5)? You should update the theme via FTP way because this is the surest method in this case. Clear all the caches and check the results. Also, before each theme update, you should make a full backup to your database to avoid losing all your data.

Thanks for your understanding!

Hello Mark Clifford,

Please try to make a new clean install from scratch via FTP way, remove all of the untested plugins, clear all the caches and check the results. Also, this error might appear happens due happens due to an inadequate version of your browser. Ensure that you are using the latest version of it without any extensions which cause some unknown issues. Purge all CDN files if you are using the Cloudflare.

Thanks for your understanding!