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Hi,
The elements will be displayed if you have updated the theme, and the multi-purpose plugin is active. They will appear below all other elements in the elements list
– https://www.screencast.com/t/HOzafXuV
@inomsw Please make sure the theme has installed properly, the most recommended method is by FTP
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Also check the theme system status and make changed if needed to the parameters mentioned in this guide
– https://forum.tagdiv.com/system-status-parameters-guide/
You could ask your hosting provider to make them for you, as they might have a recommended method in this matter. Please let us know if there are still problems.
Thanks
Hello itduck2020,
Unfortunately, I do not know what exactly you have made on your website, sorry! I suggest you make a new clean install from scratch via FTP way, clear all the caches, purge all CDN files and check the results. You can import a demo to check the theme functionality.
Hope this helps!
Thanks for the message!
Hello,
The theme should work as expected and ensure that you are using the latest theme version installed via FTP way because this is the surest method in this case. Please follow the steps from here -> https://forum.tagdiv.com/newsmag-install-via-ftp/
Thanks for the message!
Hello defocusmedia,
Please make sure that you are using the latest theme’s version via FTP way because this is the surest method in this case, according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Once the theme has been installed like this, all of the theme’s settings should work as expected. If the problem is til there after this, please provide more details about the issues, give me some useful screenshots so I will be able to provide a more accurate response. Also, ensure that your system status parameters are right increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, if you are using some untested plugins, try to disable all of them, leave just to active only the plugins that come bundled with the theme core files and check the results.
Thanks for the message!
Hello tarax69,
Make sure that you are using the latest theme version installed via FTP way, clear all the caches and check the results. Also, I saw that you are using some untested plugins which can interact with the theme core files and causes a lot of unknown issues. Try to disable all of them, leave just to active only the plugins that come bundled with the theme core files, clear all the caches and check the results. Also, if the problem is still there and if you need more assistance and guidance in this case, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at your setup page.
Thanks for the message!
Thanks, Edward! Followed the recommendation and updated the theme through ftp. Learnt a thing or two in the process 🙂
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Make full backups, see docs about major changes, upgrade via ftp, the adjust site for changes
Generally a good practice to keep a backup of your website prior to moving to *any* major theme version upgrade. Also good to review changelog prior to install. Just because there is a new version doesn’t mean you have to use it. Often themes with major version updates add or change things, and this may mean site needs adjustments to work with new features.
ALWAYS: back up your dbase via MySQL/hosting account, files, website via FTP to a local hard drive or cloud backup for safe keeping. This is why WordPress also recommends this before installing new versions of WP, for same reason. Things change; site might or might not need to be adjusted to work with changes.
If you are not keeping prior install copies (and good time to start planning to keep backups of your projects!), you can usually email tagdiv to have them email you the prior version, unless it had some big security flaw (there were couple of versions with security flaw, just like WordPress itself).
If you need the last version (e.g., 8.4x), you can often email them directly from the contact info in forum to “ask nicely” for the prior version. 🙂
LEARN TO BACK UP YOUR FILES, INSTALL FILES, WEBSITE AND DBASE. Or, it will bite you at some point.
REMINDER for those upgrading — you need to *delete* old theme folder, then upload new version via FTP to ensure no broken files/pieces; not over-write/merge 8.x and 8.5 (!).
I also noticed in my dashboard it shows a Visual Composer update available. I’ve updated the VC plugin from the Newspaper folder via FTP but my dashboard still shows I’m running version 5.1.1 but the update shows 5.4.5 as the latest version. Wondered if this might be the Chrome issue? Not sure how to fix this?
Technical support strongly recommends:
Our recommended way for updating your theme is via FTP way because this is the surest method.
Also keep in mind:
FTP always best way to update; and you must always DELETE the original theme folder, then upload new one; *NOT* over-write as you end up with old/new files mixed together — this is not how WordPress is designed to work. Same with plugins. All plugins when updated via the WP admin panel *delete* old folder then upload *new* one; not merge or over-write/mix them.
Notice that you can automatically update your theme using the Envato Market plugin, according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ but we do not recommend to do this. Our recommended way for theme installing is via FTP way because this is the surest method in this regard and in that way you will avoid eventual problems which might appear.
https://forum.tagdiv.com/how-to-update-the-theme-2/
Read Update the theme via FTP section.
That’s an issue with your site setup, not the instructions. “Are you sure..” is a common error with some WP setups (Google it).
If your setup is not allowing the upload due to permissions or timeout, the best way is via FTP; unzip on your hard drive, then upload the theme folder into the /wp-content/themes/ folder.
Could be a plugin causing issue, or caching, or any number of things. Not issue with theme, thankfully!
need to have cURL running on server; or install the plugin via FTP from the ‘all files’ download zip, under /plugins/ 🙂
Hello Nandoairoldi,
Please provide your website URL so I can take a closer look at this on mobile devices. First of all, make sure that you are using the latest theme version installed via FTP way, remove all of the untested plugins, clear all the caches and check the results. If you will check our demo preview, regarding on Videos you will see that all of them are responsive and works as expected.
Thanks for the message!
Hello kastan,
First of all, make sure that you are using the latest theme version installed via FTP way, remove all of the untested plugins if you are using something like this, clear all the caches and check the results.
Hope this helps!
Thanks for the message!
Child themes don’t work this way and with good reason. Especially for the fact in how child themes work, you would essentially be loading the same theme twice which would make loading your site extremely slow. Let me explain what I’m talking about.
With a child theme, you still need to have the parent theme (Newspaper) installed on your website… just not activated. The child theme needs to be the active theme. With the child theme active, WordPress knows that Newspaper is the parent theme and to load it first when the visitor loads your site. The child theme loads second the altered theme files after the parent theme loads.
Many users only use functions.php and style.css files in their child theme to make changes to their site. If there are other changes needed for your site that can’t be accomplished using these two files, then you need to find the file in the parent theme that needs editing, COPY it to your child theme folder (put it in the same location where it is in the parent theme… create folders if you have to), make the necessary changes to the file using your favorite code editor, and then upload it to your site using FTP.
When Newspaper updates, you will want to use a program like Diffmerge to show you the differences between the updated parent theme files and the current version of your child theme files. That way if there’s anything profoundly different, you can update your child theme files accordingly to prevent breaking something on your site.
TagDiv has resources on how to use a child theme and has a starter child theme you can download, make changes, and upload to your site. Check them out.
Hello joes,
From cert’ain errors the plugin folder was not right removed and installed and that’s why you bring this warning, sorry! you should log in to your FTP and remove again the plugin and re-upload it via FTP way on the server, clear all the caches and check the results. It should work as expected.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello nik5011609,
It seems to be strange because the theme should have to be activated using the Item Purchase Code which is unique. Try to remove the old theme version from your server and re-download the latest version of the theme from Theme Forest and install it via FTP way because this is the surest method in this case. For more information about this case, please check here -> https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/
Hope this helps!
Thanks for your understanding!
Hi,
Please try and update the theme properly, that would be the best way. Use this guide to do so (by FTP is the recommended method)
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Thanks
I just followed this instructions and it’s working again:
First, on your WP root directory, edit the file wp-config.php. If you find these lines:
define(‘WP_CACHE’, true); //Added by WP-Cache Manager
define( ‘WPCACHEHOME’, ‘/your-site-root-directory/wp-content/plugins/wp-super-cache/’ ); //Added by WP-Cache Manager
delete them.
And if the directory /wp-content/plugins/wp-super-cache is still there, delete it, too.
Then use FTP or your control panel file manager to delete the full directory /wp-content/cache and /wp-content/wp-cache-config.php and /wp-content/advanced-cache.php.
Hello,
I have inspected your source page and I saw that you have some errors through your log and also, I saw that you are using a lot of unknown plugins which can interact with the theme core files and cause a lot of problems -> https://www.screencast.com/t/WtzdWGOA Try to remove all of them, use only the required plugins, purge all CDN files clear all the caches and check the results. Also, if the problem is still there, try to make a new clean install from scratch via FTP way and check the results.
Thanks for the message!
Hello gorghi92,
I have inspected your website and I saw through your source page that you want a lot of issues as you can see here -> https://www.screencast.com/t/d2On5fApL Also, I saw that you are using a lot of untested plugins which can interact with the theme core files and cause a lot of unknown errors as you can see here -> https://www.screencast.com/t/Fzl5AhqSi If you want to achieve best theme results, you should use only the required and tested plugins with the theme. Remove all of them, clear all the caches and check the results. Should works as expected. Also, if the problem is still there, try to make a new clean install from scratch via FTP to another subdomain and check the results.
Hope this helps!
Thanks for your understanding!
Hello Cavemantraining,
Make sure that you are using the latest theme version installed via FTP way because this is the surest method in this case. Also, provide your website URL so I can inspect it closer and provide a more accurate response. You can provide some useful screenshots with the problem for a quick identification.
Thanks for your understanding!
Hi,
The theme can be updated using this guide (by FTP is the most recommended method)
– https://forum.tagdiv.com/how-to-update-the-theme-2/
The main theme update will not be affected by the child theme. If you have customization in the child theme please note that they may require modifications sometimes. Files and elements from the main theme can change after updates, your customization may need adaptation.
A good practice is to have a local testing environment similar to the live website, where you can test to see if everything works properly.
Thanks
