Search Results for 'ftp'

Hello fabinhoalmeida,

First of all, please try to remove all untested plugins, leave just only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Clear all your caches, purge CDN files if you are using the CDN system and check the results. Also, if the problem is still there, try to make a new clean install via FTP, load a new video on your desired section and check the results. It should work as properly. I suspect your issue happens due to your configuration of your theme, untested plugins used by your or other additional customizations which might damage the theme layout. Revert the theme to the default state and see what is happening.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello krewblink,

Please notice that the Envato Toolkit is used for automatically updates and until now, we do not have any bad report regarding on their installation. For more information bout this toolkit, you should consult our guide here -> https://forum.tagdiv.com/how-to-automatically-update-newspaper-theme/ If you have installed it you should remove this and try to install it again and check the results. As a remark, please keep in mind that we recommend the FTP way for theme updating because this is the surest method in this regard. For more references in this regard, please consult our guide here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for your understanding!

Hello janmarkuse,

My advice is to make a new clean install from scratch via FTP way because this is the surest method in this regard. I do not know what types of the plugin you are using on your website but notice that you use some untested plugins, please try to disable all of them, leave just Visual Composer to be active, clear all your caches, purge CDN files if you are using the CDN system and check the results. Notice that all of the untested plugins used by you can interact with the theme core files and cause a lot of unknown issues. To be safe, rule out all of them and check the result with the theme in the default state. Most likely, all of these errors happens due to your theme configuration or untested plugins used by you, sorry!

Thanks for your understanding!

Hello laurena86,

I have tested again the code provided you above, regarding on Related Articles and More From Author tab for mobile and it seems to work as properly, as you can see below:

@media(max-width:767px){.td-related-title .td-related-left, .td-related-title .td-related-right{
font-size: 23px!important;
}
}

The result is here -> https://www.screencast.com/t/hjAiLVsEruDZ

Regarding on More Articles Box functionality from Posts, please try to update the theme to the latest version of it and also, if you are using some untested plugins, try to disable all of them and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Also, as you can see in our demo preview here -> https://www.screencast.com/t/geLX1k0Er seems to work as properly and therefore,
on your website should function properly if it used correctly.
If the problem is still there, please try to make a new clean install from scratch via FTP and check the result. Clear all your caches, purge CDEN files and check the results.

Thanks for your understanding!

Hello giahancute2013,

Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Also, if the problem is still there, please try to make a new clean install from scratch via FTP, clear all your caches, purge CDN files if you are using the CDN system and check the results. Notice that the filter should work as properly.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello john low,

My advice in this regard is to make a new fresh install from scratch via FTP way because this is the surest method in this regard. Also, install the latest version of the theme with only the required plugins which come bundled with the theme packet. Clear all your caches and check the results. In this case, the theme should work as properly. For more information about theme installing, please consult here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello ecase,

Please try to make a new clean install from scratch via FTP way because this is the surest method in this regard and install only the plugins that come bundled with the latest version of the theme. I have tested on my side and everything seems to work as properly. Follow my advice, clear all your caches, purge CDN files if you are using the CDN system and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello midronepro,

Unfortunately, until now, we do not have any bad reports in this regard, sorry! The mobile theme should work as properly, no matter what hosting provider is used. Try to make a new clean install from scratch via FTP and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello Viachaslau1974,

Please keep in mind that I have tested our demo to this Mobile-Friendly Test and I got this -> https://www.screencast.com/t/7b1ue0GZvRN It seems that our theme is mobile friendly, after this result. All of these errors happens due to your website customizations. You should try to revert the theme to the default state, remove all untested plugins if you have something like this and try using only tested plugins and rule out any conflicting plugins. Also, if you have some additional customizations, notice that all of them can influence this bad results which you have got after testing your mobile friendly. I suggest you make a new clean install from scratch with the latest version of it via FTP and check the results. Every time, before reporting an issue with the theme, please try to check it on our demo and if it will be there, means that the problem is caused by the theme.

Thanks for your understanding!

Hello tsuba2020,

Please try to make a new clean install from scratch via FTP way because this is the surest method in this regard. For more information about this, you should consult our guide here -> https://forum.tagdiv.com/install-via-ftp/ Also, if you are using some untested plugins, try to remove all of them and leave just tested plugins. Clear all your caches, purge CDN files and check the results.

Hope this helps and let us know how it goes!

Thanks for them message!

Hello dobryidesign,

You should update the theme to the latest version of it. This type of issue was resolved int previous versions of the theme, sorry! The theme installing should have been done via FTP way because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Also, you have to update the WordPress to the latest version of it if you want to bring best results. If the future, you should keep up the steps with our updates because the theme will be in constant development and you should update it if you want to bring best results.

Thanks for your understanding!

Hello Bstevenson,

Please notice that you should not buy anything version of Visual Composer. Ensure that you are using the latest version of the theme and also, the latest version of required plugins which come bundled with the theme packet. The theme installing should have to be done only via FTP way because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Also, if the problem is still there, please check your system status parameters and increase them to a higher value according to our guide here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks for your understanding!

Hello Tim,

Thisc could be a faulty theme install. Please delete the theme and install it again like so: https://forum.tagdiv.com/install-via-ftp/

Thank you!

Hello justfreshkicks,

I have tested it on my side, with more than 3 Goole Adsense and all of them seems to work as properly. Therefore, this problem is not theme related, sorry! Try to make a new clean install from scratch, remove all untested plugins, leave just Visual Composer to active and install the theme via FTP because this is the surest method in this regard and check the results. It should work as properly because on my side with the default state of the theme works as properly.

Thanks for your understanding!

Hi,

You can try to check this with all plugins disabled and also make sure that you delete all caches. If this does not work you can try and re-upload theme’s files via ftp.

Let us know how it goes!

Thank you!

Hi,

This happens when wp does not have permissions to modify the filesystem directly. Dose this happens when trying to install plugins? If you do not manage your server contact your host provider and ask them if this behaviour can be changed. If you want us to take a closer look at this please provide your ftp and wp admin login details and we will have a closer look at it.
Contact us via email at contact@tagdiv.com and also include a link to this conversation.

Thank you!

Hello ironsea,

I have checked your website on the mobile device and I notice that your header will not disappear from mobile. It is strange because the mobile version will hide it. Do you have added some code which forces this header to be in this section and for mobile devices? Try to revert the theme to the default state, disable all the untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. If the problem is still there, please try to make a new clean install from scratch via FTP and check the results.

Hope this helps and let us know how it goes!

Thanks.

Hello TaHuC,

First of all, please ensure that you have right installed your theme with the latest version of it via FTP because this is the surest method in this regard. Also, if you are using some untested plugins, please try to disable all of these and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. If the problem is still there, please try to make a new clean install from scratch via FTP and install only the required plugins and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!