Search Results for 'ftp'

Hi,

Please try to save the element like this -> https://i.imgur.com/UfGzZUU.jpg, click on single post author element and set in space box for example 5 -> https://i.imgur.com/3zeXf3Z.png after that save the changes and clear all cache the results should be like this -> https://i.imgur.com/Ij5y5nx.png

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Usually these are isolate cases and need to be investigate, if the problem persist, then you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you for your understanding!

Hi,

Please make sure that tagDiv Composer and tagDiv Cloud library are activate.
Please make sure that all the settings are like in our requirements, please follow the guide carefully – https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Let me know the results!
Thank you!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Hope this will help you!
Thank you!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Unfortunately there is a problem with the new option add in theme panel for disable the schema article, this interfere with preview draft, in order to fix this problem you’ll need to make some changes in theme file or deactivate the schema articles from here: https://www.screencast.com/t/0E3IucACC You will have to check that in order to deactivate the schema, this issue will be fixed in the next update.
The file are wp-content/plugins/td-composer/legacy/common/wp_booster/td_module_single_base.php -> https://i.imgur.com/EMWC74l.png add “|| is_preview()” -> https://i.imgur.com/78beFgC.png
wp-content/plugins/td-cloud-library/state/single/tdb_state_single.php
-> https://i.imgur.com/WIIKHSU.png -> https://www.screencast.com/t/VbigQIINRB
or you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look and make the proper changes for you. Include a link to this topic in the email.

Thank you for your understanding!

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Unfortunately there is a problem with the new option add in theme panel for disable the schema article, this interfere with preview draft, in order to fix this problem you’ll need to make some changes in theme file or deactivate the schema articles from here: https://www.screencast.com/t/0E3IucACC You will have to check that in order to deactivate the schema, this issue will be fixed in the next update.
The file are wp-content/plugins/td-composer/legacy/common/wp_booster/td_module_single_base.php -> https://i.imgur.com/EMWC74l.png add “|| is_preview()” -> https://i.imgur.com/78beFgC.png
wp-content/plugins/td-cloud-library/state/single/tdb_state_single.php
-> https://i.imgur.com/WIIKHSU.png -> https://www.screencast.com/t/VbigQIINRB
or you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look and make the proper changes for you. Include a link to this topic in the email.

Thank you for your understanding!

Hi Justin Werner,

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Hi, abhin_03, please notice that tagDiv Composer is a page builder, this can be use on pages and cloud templates, it can’t be use on posts.
If you are facing the same problem like Justin Werner, please send us an email.

Thanks

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Our theme have an option for displaying author at the bottom of the posts for the standard posts templates -> https://i.imgur.com/J5aFg7P.png also if you have set a single post template from tagDiv Cloud Library, then you can edit it using tagDiv Composer and add the element -> https://i.imgur.com/90ugocv.jpg -> https://i.imgur.com/j4nojIj.png
If there is still a problem, and this is not cause by some untested plugin, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

If you want to can try the the update on a staging website were to set a copy of your actual website and updated it via FTP, if there are some problems, let us know and we’ll try to solved theme as soon as possible!

Thank you!

Hi,

We have a guide for the theme update -> https://tagdiv.com/update-newspaper-theme/ but from Newspaper 9 to 10 were made some changes, so the best practices will be to make the update on a copy of your website (on sub-domain or localhost), in this way you’ll be able to prevent the problems, also I personally recommend to use the FTP method, get the new version package, unzip it, copy the Newspaper.zip in your install, delete the old theme and unzip the new one, after that go in WordPress > Newspaper> Welcome and install the theme plugins from there. -> https://i.imgur.com/mqSlHmj.png

Hope this will help you!
Thank you!

Hi,

We recommend to make a full backup to your website, I personally recommend to make the update via FTP, delete the old theme and set the new one that you get from themeforest (unzip the package -> https://i.imgur.com/bkYpSnH.png copy the Newspaper.zip in you install and unzip it there -> https://i.imgur.com/NiclkwE.png after that go in Welcome section in WordPress> Newspaper and update the plugins.)
Let me know if there are still some problems.

Let me know the results!
Thank you!

Hi,

Unfortunately there is a problem with the new option add in theme panel for disable the schema article, this interfere with preview draft, in order to fix this problem you’ll need to make some changes in theme file or deactivate the schema articles from here: https://www.screencast.com/t/0E3IucACC You will have to check that in order to deactivate the schema, this issue will be fixed in the next update.
The file are wp-content/plugins/td-composer/legacy/common/wp_booster/td_module_single_base.php -> https://i.imgur.com/EMWC74l.png add “|| is_preview()” -> https://i.imgur.com/78beFgC.png
wp-content/plugins/td-cloud-library/state/single/tdb_state_single.php
-> https://i.imgur.com/WIIKHSU.png -> https://www.screencast.com/t/VbigQIINRB
or you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look and make the proper changes for you. Include a link to this topic in the email.

Thank you for your understanding!

Hi,

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

If you are sure that the page was build with tagDiv Composer and the problem is not solved, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

We recommend to make a full backup to your website, I personally recommend to make the update via FTP, delete the old theme and set the new one that you get from themeforest (unzip the package -> https://i.imgur.com/bkYpSnH.png copy the Newspaper.zip in you install and unzip it there -> https://i.imgur.com/NiclkwE.png after that go in Welcome section in WordPress> Newspaper and update the plugins.)
Let me know if there are still some problems.

Thank you!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Please make sure that you have the latest version of the theme (Newspaper v10.3).
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

I think that your install is not look the same in both places because you overwrite the old theme when you made the update, please try to update it on FTP, delete the old theme and replace with the new one, after that check in the WordPress > Newspaper > Welcome the theme plugins to be updated, this should fix the problem.

Thank you for understanding!

Hi,

Please make sure that you update the them as in our guide from here -> https://tagdiv.com/update-newspaper-theme/
Make sure that you first make a full backup to your website. I personally recommend to make the update via FTP, delete the old theme and set the new one that you get from themeforest (unzip the package -> https://i.imgur.com/bkYpSnH.png copy the Newspaper.zip in you install and unzip it there -> https://i.imgur.com/NiclkwE.png after that go in Welcome section in WordPress> Newspaper and update the plugins.)
Let me know if there are still some problems.

Thank you!

Hi,

“error: The destination folder already exists./home/s5l2qn6ne6ew/public_html/wp-content/plugins/td-composer/”
Please delete the folder td-composer from wp-content/plugins/td-composer using ftp, if there is still a problem, please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!