Search Results for 'ftp'

Hello !

Yes ! You can update but make sure that you’ve deleted the old version first. Do not overwrite the files because it will cause a lot of issues. If you make a clean install of the theme and update your plugins everything will work perfect.

Here are some tips and tricks on how to update your theme and plugins. Also we do recommend updating via http://ftp.: https://tagdiv.com/update-newspaper-theme/

Thank you !

Hi,

Please make sure that you are using the latest version of the theme installed via FTP way. Regarding on Rev Slider, notice that plugin should works as expected with the theme and should return good theme results. Provide your website URL so I can take a closer look at it. I guess that you have forgotten to provide it.

Thank you!

Hi,

Is look that you have some error in console that provide those problems, please deactivate all non theme plugins, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hello !

We are sorry for your inconvenience !

It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems. If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/

Thank you !

Hi Fanpula,

Unfortunately, I cannot access your website so I can find the source of your problem. Make sure if you have correctly installed the theme via FTP way according to our documentation. The first step for WordPress debugging, please remove all of the untested plugins, clear all the caches, purge CDN files and check the results.

Thank you!

ello !

It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems.

We recommend uploading via ftp.

Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/

Thank you !

Hi,

Ensure that you have correctly installed the theme via FTP way and also, the AMP configuration was properly made according to our documentation from here -> https://tagdiv.com/amp-newspaper-theme/ You need to provide your website URL so I can take a closer look at it. Also, try to provide some useful screenshots with that error so we can identify it closer.

Thank you!

Hi,

Please make sure if you have correctly installed the theme via FTP way, according to our documentation from here -> https://tagdiv.com/amp-newspaper-theme/ If the problem is still there and if the AMP does not work, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.

Thank you!

Hi,

Please make sure that you have correctly installed the theme via FTP way according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/ Please note that we do not have any bad report in this case.

Thank you!

Hi,

The empty page template has been removed, now you can remove the header per page, using the header manager. An option will be added for the footer. If you require it, you can download it from here – http://cdn.tagdiv.com/wp-content/uploads/2019/02/page-empty.zip

Place it in the main theme folder, upload it by FTP for example
– http://prntscr.com/mo17zp

Then select it for the pages you want. The footer will be removed and the header can be disabled
– http://prntscr.com/mo17bw

Editing the revolution slider blank template with the composer will cause problems. That would be useful if you wish to display only a slider provided by the plugin, by entering it’s shortcode in the page content, in the backend – http://prntscr.com/mo18vk

Sorry for the inconvenience.

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

I believe the hosting provider should be able to fix that, seems to be an issue with cURL. Maybe cURL is not installed on the server. Also if possible use PHP versions 7, 7.1 or 7.2.

Or you could install the plugins by FTP – https://forum.tagdiv.com/topic/installation-failed-for-newspaper-tagdiv-composer-plugin/

Thanks

Hi,

From what I can see there is a problem with the homepage at the moment
– http://prntscr.com/nsnt3k
The rest of the website seems to work fine however. Looks like the theme stylesheet is not loading for some reason – http://prntscr.com/nsnv07
Maybe it is caused by plugins, try deactivating all non-theme plugins and clear the cache and CDN if used. If that does not solve it, you could try reinstalling the theme by FTP if possible. Delete the old theme and upload the new one (make a backup before)
– https://forum.tagdiv.com/newsmag-install-via-ftp/

It could also be an issue with the server, worth trying to contact the hosting provider and mention the issue to them.

Thanks

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hello !

Please make sure that you are not using the Header Style 4 since there are some bugs reported on it. Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Hi,

Just make sure that you clear all cache after you made the changes in theme panel.

Please make sure that you do not change any files in theme files, also make sure that
If the problem is still there, please delete( delete the theme plugins too, do not override ) the current version of Newspaper that you have and download again from themefores the newspaper and reinstall it.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login for the https://travelstage.wpengine.com, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you for your understanding!

Hello !

We are sorry for your inconvenience !

It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems. If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/

Thank you !

Hi,

@yannc04 Reinstalling the theme and then the mobile plugin from the theme plugins panel should work – http://prntscr.com/nrpqcz
However we could take a look at it if that doesn’t work, send us an email at contact@tagdiv.com and provide admin login as well as cPanel or FTP. Include a link to this topic in the email.

Thanks