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Hello,

This issue could be easily fixed by downloading the theme package again from themeforest and re-install it
Please update your theme to the latest version using this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hello Berbi,

Please check the backend settings for the page which do not have displayed the sidebar. Maybe, you can accidentally set no-sidebar and that’s why it is not displayed, like this -> https://www.screencast.com/t/0knr3hEb9
Also, if the problem is still there, you should try to disable all untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello robertocjf,

The theme installing should have to be done via FTP because this is the surest method in this regard. For more references about this way, please consult the documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Also, check your server permission with your hosting provider. Also, if you want to modify the .htaccess you should only contact your hosting provider if you do not have access to it. Also. the .htaccess should look like in this image here -> https://www.screencast.com/t/vyl2LTBFW For more information about how you can install the Visual Composer, please consult the guide here -> https://forum.tagdiv.com/update-the-visual-composer-plugin-wpbakery/

Thanks for your understanding!

Hello gilean,

All of these plugins should have to be loaded in WordPress before install them. These plugins are located in the theme packet which you have downloaded from Themeforest, like this -> https://www.screencast.com/t/98XkZAGfx

Thanks for your understanding!

Hi,

Please do not install the whole team package, unziping the downloaded archive you should have these files – https://forum.tagdiv.com/whats-included/ containing the theme zip file. Use this guides to help you install the theme – https://forum.tagdiv.com/install-via-ftp/ – https://forum.tagdiv.com/install-via-wordpress/

Thanks

Hello fabinhoalmeida,

First of all, please try to remove all untested plugins, leave just only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Clear all your caches, purge CDN files if you are using the CDN system and check the results. Also, if the problem is still there, try to make a new clean install via FTP, load a new video on your desired section and check the results. It should work as properly. I suspect your issue happens due to your configuration of your theme, untested plugins used by your or other additional customizations which might damage the theme layout. Revert the theme to the default state and see what is happening.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello krewblink,

Please notice that the Envato Toolkit is used for automatically updates and until now, we do not have any bad report regarding on their installation. For more information bout this toolkit, you should consult our guide here -> https://forum.tagdiv.com/how-to-automatically-update-newspaper-theme/ If you have installed it you should remove this and try to install it again and check the results. As a remark, please keep in mind that we recommend the FTP way for theme updating because this is the surest method in this regard. For more references in this regard, please consult our guide here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for your understanding!

Hello janmarkuse,

My advice is to make a new clean install from scratch via FTP way because this is the surest method in this regard. I do not know what types of the plugin you are using on your website but notice that you use some untested plugins, please try to disable all of them, leave just Visual Composer to be active, clear all your caches, purge CDN files if you are using the CDN system and check the results. Notice that all of the untested plugins used by you can interact with the theme core files and cause a lot of unknown issues. To be safe, rule out all of them and check the result with the theme in the default state. Most likely, all of these errors happens due to your theme configuration or untested plugins used by you, sorry!

Thanks for your understanding!

Hello laurena86,

I have tested again the code provided you above, regarding on Related Articles and More From Author tab for mobile and it seems to work as properly, as you can see below:

@media(max-width:767px){.td-related-title .td-related-left, .td-related-title .td-related-right{
font-size: 23px!important;
}
}

The result is here -> https://www.screencast.com/t/hjAiLVsEruDZ

Regarding on More Articles Box functionality from Posts, please try to update the theme to the latest version of it and also, if you are using some untested plugins, try to disable all of them and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Also, as you can see in our demo preview here -> https://www.screencast.com/t/geLX1k0Er seems to work as properly and therefore,
on your website should function properly if it used correctly.
If the problem is still there, please try to make a new clean install from scratch via FTP and check the result. Clear all your caches, purge CDEN files and check the results.

Thanks for your understanding!

Yes, but why are we not receiving it on our end on all of our testing sites and on over 12 pc’s with local installs. If there is an issue in the theme we should be able to see it. Please provide a link to your clean install so i can inspect it.

Thank you!