Search Results for 'install'

Hello int24news,

Firstly, please ensure that you have fully updated your theme to the latest version of it (Newspaper 7.1.1) only via FTP because this is the surest method in this regard. Also, please ensure that this type of issues does not come from your untested plugins. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN files if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please keep in mind that all untested plugins could interfere with the theme and might create a lot of js errors which cause this. Also, try to turn off the lazy load feature from the theme panel, like this -> http://screencast.com/t/PG9n73BJIg

Hope this helps and let us know how it goes!

Also, if your problem is still there after

Thaks for your understanding!

Hello StudentLife,

Please ensure that you have fully updated your theme to the latest version of it (Newspaper 7.1.1) and this was made only via FTP because this is the surest method in this regard. Also, if you are using the PHP 7 version, please notice that this type of version was not been tested with our theme and might appear some unknown issues. Please try to rule out the conflicting plugin through disabling all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello szedmaktom,

Please notice that our theme does not have control of these titles. Please keep in mind that if you want to control this, you will have to install the Seo Yoast Plugin because it is fully tested with our theme and seems to work as properly and then trying to control them as you wish. For more information about these settings, please try to consult the plugin’s documentation here -> http://kb.yoast.com/article/146-yoast-wordpress-seo-titles-metas-template-variables

Thanks for your understanding!

Hi,
Now your site is in maintanance mode so we cannot access it. Please try the following.
1. Create a sub-domain
2, make a fresh install of WP without rtl
3 Install the theme and visual composer only
4 Test the footer
If you still get this border on that sub-domain with no custom modification, please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect this issue. If your main site has layput issues due to customization done to the theme, please remove your custom code and check again.
Thank you!

Hello,
Please make sure you update your theme to the latest version (7.1.1) and update your social counter as well to version 4.1. You need to disable and delete files from the plugins area and install the plugin again from the theme package
Thank you!

Hi,
If you install the ‘Say what’ demo, that is the style of the standard big grid 4: http://screencast.com/t/qGdHUthcrEaS
Thank you!

Hi,

I see the post you mentioned is added on 27.05.2016. Did you have newspaper then or another theme. That was what I was trying to say. The theme will only count from the moment you activated it. It will not count if you had any other theme installed previous to this date. AS for the cache, its not the browser cache i mentioned but a caching plugin or a cdn server. You do have caching in place as if I hit the refresh button, the counter does not increment.
If this is not the case and you had the theme active at that time, are you sure the 1955 refer to this single post? if this is the case, then please send us an email at contact@tagdiv.com and provide wop-admin so we can login and inspect the counter. Please also include a link to this topic so we can identify you.

Thank you!

Hello davidcolq,

I have checked your smart list and I saw that it is working fine but when I link to the image, I will get error -> http://screencast.com/t/JPcdJbbr8f Please ensure that you have right set your smart list according to our documentation here -> https://forum.tagdiv.com/smart-lists/ Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN files if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. I have tested on my side the smart list feature and everything seems to work as properly, as you can see in our demo preview, here -> http://demo.tagdiv.com/newspaper/smart-list-style-2/

Hope this helps and let us know how it goes!

Thaks for your understanding!

Hello Sayeed,

I have tested on my side with smart list 6 and everything seems to work as properly, as you can see in our demo preview here -> http://demo.tagdiv.com/newspaper/whitewater-rafting-day-trip-new-york-east/ Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDEN file is your are using CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Thanks for your understanding!

Hello moor,

Please try to make a new clean install from scratch with the latest version of the theme and required plugins via FTP and check if your problem is still there -> https://forum.tagdiv.com/how-to-update-the-theme-2/. Also, please try to use the theme without any untested plugins because these could interfere with the theme and might create a lot of unknown issues. Please keep in mind that we cannot provide RTL support because that involve custom work and this type of services are not covered by our support policy, like this -> https://forum.tagdiv.com/support-policy-2/

Thaks for your understanding!

Hello,
Thank you for choosing newspaper.
1) The latest articles section is added from the page template itself. if you want to remove the latest articles section, please choose one of the 2 other templates: http://screencast.com/t/N5qsDft8E
2) the mobile theme is not compatible with all plugins unfortunately. This is a conflict that can be avoided if the mobile theme is installed first before all other non-tested plugins so please disable all plugins except visual composer and activate the mobile theme before your other plugins.
Let us know how it goes.
Thank you!

Hello djgruber,

Normally the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed: http://screencast.com/t/NqzloVgyUJB.

Hope this helps!

Thank you for the message

Hello moor,

I have checked your website and I saw that you are using RTL mode for your website. Unfortunately, our theme does not have such an option for RTL mode and because it has not been designed to be used in this mode, sorry! Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Try to revert the theme to the default state, without untested plugins, clear all your caches and let us know if your problem is still there after these changes.

Thanks for your understanding!

Hello krisorqla,

I have checked your website and I saw that your menu is not working fine. First of all, please ensure that you are using the latest version of the theme (Newspaper 7.1.1) and also, the latest version of required plugins (Visual Composer 4.11.2 and Social Counter 4.1), try to clear all your caches, purge CDN file if you are using CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. So, if your problem is still there, please contact your hosting provider because it is possible that your dedicated served to have cache and ask to be removed for achieving best results.
Please notice that your images could be affected by your untested plugins. Try the theme without then and check the results.
Please notice that the loading time for your site depends on many factors and please notice that we cannot provide support for speed optimization because it is not covered by our support. First of all, please ensure that your dedicated server meets these requirements, like this -> https://forum.tagdiv.com/requirements-for-newspaper/ Also, you can use our tutorial regarding on page speed, like this -> https://forum.tagdiv.com/how-to-make-the-site-faster/
Please ensure that you have correctly set it your facebook counter, according to our documentation here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello macamp,

Normally the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed: http://screencast.com/t/NqzloVgyUJB.

Hope this helps!

Thank you for the message