Hello,
Please make sure that you have the plugin installed and activated.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
I recommend that you update the theme,if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
Thank you!
Dear Ana Maria,
I hope this message finds you well. I have been in communication with Calin regarding an issue we are experiencing when trying to activate our theme license. Calin proposed a workaround that involves copying settings from our live site to a test site, activating the theme on the test site, and if all goes well, re-importing the settings from the test site back to the live site.
Unfortunately, this solution does not fit our case. Our theme overwrote all our previous settings to zero, so I can’t copy those settings. The only configurations I have are basic ones that do not contain any setup from my website.
This issue is causing significant disruption for us. As we understand it, your attempt to validate installations individually is causing harm to websites that are in production. We simply cannot afford to wait for your support. It’s been two days already, which for a business, is unacceptable!
As a result of these circumstances, we decided to purchase a different theme and we are now moving away from TagDiv’s Karma.
I want to express my dissatisfaction with the lack of effective support received. Therefore, thank you, but unfortunately, the support provided has been of no help.
Best regards.
Hi guys,
I’we build my web site, but still is not officialy started. I am getting this very offten
Request Timeout
This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase ‘Connection Timeout’.
This is the website https://biznisportal.mk/
This are the config settings:
Server software i LiteSpeed
PHP Version i 7.4.33
post_max_size i 250M – You cannot upload images, themes and plugins that have a size bigger than this value. To see how you can change this please check our guide here.
max_execution_time 4000
max_input_vars 20000
SUHOSIN installed false
What can be the problem?
Reg, M
I’ve just installed the live update and it crashed the site: the Newspaper plugins were unistalled as well as the prebuilt website and I could not log in because I was asked to register the theme (in short: the update seems to have completely stepped on the previous install, including the license).
I’ve restored my last backup succesfully but now I’m afraid to try again.
Hi Team,
We received today an invitation from Themeforest that there is an update of Newspaper-News&Woocommerce WordPress Theme by tagDiv.
@ https://i.imgur.com/LgEyzGW.jpg
Downloaded the archive but it looks like it is a 12.1.3 update, which we already have installed (and which we already downloaded from Envato/Themeforest. Refer to a file in the archive called ‘changed_files_12.3_12.3.1.html’ which gives the impression that indeed it is the 12.1.3 update.
Would it be a good idea to signal any update through the dashboard of the template instead of receiving an announcement from the reseller?
Can you pls clarify.
Thanks you!
Hi,
When an update is released there can be such issues, unfortunately. Due to the high volume of key verification requests that are made when attempting to use the automatic update method, our server may respond slower. This causes the key verification to timeout, and there will be a notification like the one you are receiving. It may work eventually if you try a few more times.
Or you could update the theme manually, through WordPress, or using a file manager. The latest version of the theme is available for download in your ThemeForest account – https://tagdiv.com/update-newspaper-theme/ Using either manual method you can delete the old theme, install the new one, and update the plugins.
Thank you!
Hi,
When an update is released there can be such issues, unfortunately. Due to the high volume of key verification requests that are made when attempting to use the automatic update method, our server may respond slower. This causes the key verification to timeout, and there will be a notification like the one you are receiving. It may work eventually if you try a few more times.
Or you could update the theme manually, through wordpress or using a file manager. The latest version of the theme is available for download in your themeforest account – https://tagdiv.com/update-newspaper-theme/ Using either manual method you can delete the old theme, install the new one, and update the plugins.
Thank you!
Hi,
I don’t know why it was uninstalled.
Thank you!
Template not install only loading 1 hours more
Hello, I was hoping the installed Prebuilt Website of “Lifestyle Pro” would be set up differently from the demo but the menus are still off.
The Header Menu appears within the footer and the custom menu appears in the slide menu – I changed this within the customize section but there are no changes.
Also, the header menu appears at the top of the website within desktop but not within mobile at all – only as a footer menu.
Website link: https://viacolombia.com/
Demo link: https://demo.tagdiv.com/newspaper_lifestyle_pro/
Hello,
Please provide some screenshots.
Also, please let me know if you have the mobile theme plugin activated, if yes, then the problem is caused by the cache plugin.
If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thank you!
Hi,
Please deactivate the tagDiv mobile theme plugin.
Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin not.
For example, you can have the mobile theme plugin activate and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activate.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.
Thank you!
Hi,
Please deactivate the tagDiv mobile theme plugin.
Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin not.
For example, you can have the mobile theme plugin activate and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activate.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.
Thank you!
Dear,
i install theme and successfully activate my registration key and prebuilt tab is not working.
Error img is on the link – https://ibb.co/h1FvqSG
I try to reset and enter it again and same thing…
Please help 🙂
Hello!
A code in your frontend is appearing only when you have a plugin uninstalled when it should be installed, so instead of the code, it will display the element from that plugin.
Check in the Newspaper -> Plugins.
Let me know the results!
Thank you!
Hello @russellk !
Go to Newspaper -> Plugins and make sure that the mobile theme plugin is uninstalled.
Thank you!
Thanks Bettina. I had the latest version of tagdiv composer (4.1) but deleted/reinstalled as per your instructions. The HTTP API Calls issue still remains unfortunately 🙁
Hello Charbel!
Make sure that the theme and plugins are up to date.
Please execute these steps:
1. deactivate TagDiv Composer
2. uninstall (delete) TagDiv Composer
3. clear cache (if a cache plugin is present).
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if a cache plugin is present).
Clear the cache and let me know the results!
Thank you!
Hello Support Team.
per Bogdan B Account Manager, this customization is not sizeable enough to charge for customization fee. He said I can replace the search shortcode in the header with the plugin shortcode. Currently, I have installed the WP Google Search plugin and also entered the Google Search Engine ID correctly. My website pagegoo.com has the element as raw html for search box and I entered “[wp_google_searchbox]” but it was not working. I think I need to find shortcode option somewhere to enter not raw html. Please help to make pagegoo.com google search box works properly.
Thank you,
Brandon
Hello
If the mobile theme plugin is reinstalled, is there any other method to solve the grid issue I mentioned earlier?
Thanks.
Hello @monema !
Make sure that the theme and plugins are up to date.
Please execute these steps:
1. deactivate TagDiv Composer
2. uninstall (delete) TagDiv Composer
3. clear cache (if a cache plugin is present).
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if a cache plugin is present).
Clear the cache and check the results!
Thank you!
Hi,
You can do a test using a staging website and install the RC version 12.4, click check update select from here -> https://i.imgur.com/qHdv9CK.png , and check if it works.
Thank you!
Hello Bettina,
I appreciate your swift response to my previous email. However, I must inform you that I cannot provide the admin credentials for my website, as it contains sensitive information that I am not comfortable sharing.
Instead, I am able to provide the name of my website and its IP address for your team to unlock the installation. If there are steps that need to be taken on my end, my developer and I are more than capable of handling it with your guidance.
I find it concerning that customers who have purchased the theme are now being asked to re-confirm their details via email. This seems to be an unnecessary step and could potentially put sensitive information at risk.
I hope you understand my concerns and can offer an alternative solution that doesn’t require sharing my admin credentials.
Thank you for your understanding and I look forward to a prompt resolution of this issue.
Best regards,
Hello,
We recommend Super cache -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
We have many users who also use wp rocket -> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/ -> https://www.andraware.com/wp-rocket-for-newspaper-theme/
If you use Wp Rocket, you can try to exclude the following files
/jquery-?[0-9.](.*)(.min|.slim|.slim.min)?.js
/jquery-migrate(.min)?.js
/wp-content/plugins/td-composer/legacy/Newspaper/js/tagdiv_theme.min.js
tdBlocksArray
Thank you!
