Hello,
This problem might happen due to your untested plugins. Try to disable all of these, clear all the caches and check the results. It seems to be a js error, caused by these case. If the problem is still there, try to make a new clean install from scratch to another sub-domain via FTP way and check the results. Also, make sure that your system status is right increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
Thanks for the message!
i just bought the Newspaper 8.5 Theme
I tried to install it on a german WordPress site and get the Error massage that the css file ist missing.
Can you please help me
Hi experts,
I have recently installed newspaper theme and want to change categories name like pets to cat.how i can do that please help
Thanks
Hello ahmedyakub,
Here is talking about permalinks. Notice that the theme does not have any control over these. So, if you want to change the permalinks structure, you should check here -> https://www.screencast.com/t/ErX6yPDn Also, if you want to manage this section, you should install the Seo Yoast plugin because this one allows you more options for permalinks.
Thanks for your understanding!
Hello Experts,
I am new to word-press and recently i installed newspaper theme.i want to add new social icons and link my social accounts there.but i am unable to find where to do that can anybody please help Thanks
Hassaan
Hi,
The demo you install will look exactly as the live demo
– https://demo.tagdiv.com/newspaper_blog_beauty/
The posts will be different and the images, but the design will be the same. When a demo is installed this will import theme panel settings and custom design. If you have a problem with the demo, please let us know what exactly it is.
Thanks
Hi,
This will not be a problem. The Envato license terms specifies that the theme can be used on a final end product (website)
– https://themeforest.net/licenses/terms/regular
Install the theme on the old domain and activate it. When it is ready make it live or switch domains. There is a theme reset option for the activation, in the system status
– https://www.screencast.com/t/btzc7l24
Thanks
Hello,
With the recent installation of the theme on my blog, I just realized the following problem.
When a search is performed, the results are displayed in a confusing way (the thumbnails are not resized):
http://hpics.li/4a29054
I specify that I do not have this problem on my homepage and on the categories page.
Can you help me please?
Thnaks in advance,
Have a nice day
Hi,
Please try as suggested and deactivate all plugins except theme plugins, deactivate the optimization plugin as well. Something is causing the issue, all the blocks work properly in all situations. This would be the first thing to do, plugins.
The screenshots you provided seem to indicate a 404 error for the theme internal font files
– https://www.screencast.com/t/3yhtmAHB3Bwk
But if these are present in the theme install on the server, there should be no problems like this.
Thanks
Hello umarjutt,
If the demo still won’t load, you need to check if you have the correct permissions on your upload folder. If not you can use the c-panel to change permissions (set them to 777) or if you do not have access to the Cpanel, please contact your hosting provider. Another thing you can check with your host is to unlock the demo if there is some setting which blocks access to it. Try again and check the results.
If all of these will not do it, please send us an email at contact@tagdiv.com and request the manual installation and we will provide the XML file for the specific demo you want to import.
Thank you!
Hi,
The infinite loading on the page you mention seems to be working at the moment
– http://prntscr.com/hmd544
Also the video embeds seem to show properly
– http://prntscr.com/hmd5lk
The code you used should not cause the issue you are describing with the iframes. try clearing all caching installed and purge CDN files for other issues.
Thanks
Hello Sportguide,
Try to make a new clean install to another sub-domain from scratch via FTP way. Do you have tried this? The theme is fully tested and should work as expected. Make sure that you are using the latest version of the theme and WordPress. You should provide some useful screenshots with the problem so we can identify it.
In the worst case, if you can not solve anything, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.
Thanks for the message!
Hello brianjcameron,
Try to make a new clean install from scratch via FTP way because this is the surest method, in this case, clear all the caches and check the results. We do not have any bad reports in this case. Also, if you are using some untested plugins, try to disable all of these and leave just to active only the plugins that come bundled with the theme core files and check the results.
Thanks for the message!
Hello tomnyson,
Make sure that you are using the right child theme version which comes bundled with the latest theme’s packet from Theme Forest. Also, make sure that your theme installing was made via FTP because this is the surest method in this case.
Thanks for the message!
Hi,
Bogdan helped me via email, for the original problem. It had nothing to do with cache, and it’s resolved.
But now I realised that another website, inside the same Multisite installation, has a problem with the search button. This time only affects the mobile version – the search button is below the menu.
Again, I’ve followed every recommendation that I found here in the forum. I saved the Theme Panel options, deleted cache, purged CDN files, deleted browser cache, and the problem remains. I also tried the solution provided by Bogdan, but it didn’t worked.
Website: cubogeek.pt
Hi Tagdiv Team,
while installing demo data to my site i m getting “https://prnt.sc/hm3bt2” 3 to 4 times can you please tell me how to solve that?
Thanks,
Hello Catalin
I installed the theme Newspaper and Visual Composer today new, but it didn’t have an effect positiv. But I realized that the php-datas were a little bit smaller then the ones I had on the computer. I was told to load datas per FTP with binary. I did so and replaced the smaller datas, I think I changed all of them. Eventhough I changed all the smaller datas now with the original size, it did not change. There has been no positiv effect on doing that.
Hello Roman1012,
Please update the theme via FTP way because this is the surest method in this case -> https://forum.tagdiv.com/install-via-ftp/
Thanks for the message!
Hi,
In my tests there is no issue with the website you provided. Everything is working and loading fast (desktop and mobile version). But that would be related to the connection speed as you mention.
There are a many website speed optimization guides here on the forum that you could try to improve the situation
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
– https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/cloudflare-cdn/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/
There are also optimization plugins that you could try and make tests with, note that some of them might cause issues however.
Thanks
Hello vamsinani24,
?The main reason for the happening of these errors would be your manual theme installing, sorry! We recommend installing the theme via FTP way because this is the surest method in this case. I do not know how exactly you install the theme. Please reinstall it via this method, clear all the caches and check the results. This plugin together with the entire theme was fully tested and should work as expected. Also, please notice that kind of error is not theme related…it’s just server related. Please check here -> https://www.lifewire.com/500-internal-server-error-explained-2622938
Hope this helps!
Thanks for the message!
If you still cannot get it to work ,you will have to get help from someone code-savvy. This represents customization and is not covered by the theme support. Usually if you need the design of a demo, you simply install that demo. If you want to replicate the design on another demo, that represents customization.
Thanks.
Hi,
Yes, after further investigations there was an issue with the mobile theme and child theme functionality in version 8.5. However these issues were quickly fixed in theme version 8.5.1.
Please reinstall the theme using the latest version, by FTP is usually the most recommended method to update
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Then make sure that the tagDiv composer and multi-purpose plugins are active.
Also check the theme system status section section, ask your hosting provider to make modifications if needed
– https://forum.tagdiv.com/system-status-parameters-guide/
Everything should work properly. Let us know if you still have problems.
Thanks
Hi,
There was an issue with the mobile theme functionality in the 8.5 theme update. This was fixed in the 8.5.1 release. Please download the latest theme package and install it, the mobile theme is fixed
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Thanks
Hi,
Please check these parameters in the theme system status and see if they are set properly
– https://forum.tagdiv.com/system-status-parameters-guide/
You can ask your hosting provider to make modifications to them if it is required. Then try again to install the theme. Usually the FTP method is the most recomended
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Follow the steps for this method as they are described and there should be no issue. Let us know if there still is a problem.
Thanks
Hi,
Please try and reinstall the latest theme version by FTP
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Check if the multi-purpose plugin is active afterwards. If you already tried this and there still is an issue, please send us an email at contact@tagdiv.com and provide admin login information. We will take a look. Also paste a link to this topic in your email.
Thanks
