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coolprince
tagDiv Member

Hi Calin,

I have no problem with the basic installation and I think the requirements are all right.

Your answers are rather standard and elementary. Regarding BuddyPress, I saw in your sales page that they have been tested and or compatible with BuddyPress. Are you able to help further with the support?

Thanks again…

Best Regards,
James

Keaton Markets
Participant
#0

Hello, recently I have bought “Newspaper” theme and unfortunately, I can’t use the “tagDiv Composer”, because all that I see it’s just infinite loading graphic (you can see a screenshot of here). My hosting it’s configured according to all of the theme requirements, you can see that here. While the composer it’s loading unsuccessfully the following errors pop up at the console -> errors.

What could be the reason for this problem?

Calin
tagDiv Staff

Hi,

First please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

If there is still a problem please deactivate all plugins, clear all cache and try again.

Thank you.

Calin
tagDiv Staff

Hi,

First please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Please add this code in the .htaccess , file at the end of the file:
<IfModule mod_substitute.c> SubstituteMaxLineLength 10M </IfModule>
Here is and example how to do it Please try to add the
define(‘WP_DEBUG’, false); define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
in wp-config.php

https://www.screencast.com/t/h10CCfEVHIk

1. I think for what you want to achieve will be better if you’ll build the homepage with tagDiv Composer
So you want to have a full width, in order to do that you’ll need to select the row and stretch it -> https://www.screencast.com/t/i8SQ5eS4
For sticky sidebar you’ll need to edit the page and set the sidebar column to be sticky ( with tagDiv Composer ) -> https://www.screencast.com/t/6o7K3uBRr -> https://www.screencast.com/t/4rhfsEDd

2. Unfortunately for the moment our theme do not have this option on desktop device only for mobile device, but I think that is implemented in coming updates.

Thank you for your understanding!

Calin
tagDiv Staff

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

WP_MEMORY_LIMIT try to increase it at least to 256mb.

Let me know the results!

Calin
tagDiv Staff

Hi,

Please make sure that you follow the update of theme like in our documentation -> https://forum.tagdiv.com/how-to-update-the-theme-2/
Install via FTP – https://forum.tagdiv.com/install-via-ftp/
Install via WordPress – https://forum.tagdiv.com/install-via-wordpress/.

Please make sure that you have php version 7 also please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Also be note that we did not tested the BuddyPress press with our theme, so there can be a plugin conflict.

The simplest way to get it full width everywhere is to create or import full width templates from the cloud library plugin. There is no one single button push. You have to import a post style and set it as the default post template in the theme panel post settings, then you need to import a category template that is full width and set that one as the default category template. The same for tags, author pages etc:
https://forum.tagdiv.com/tagdiv-cloud-library-plugin/ also for pages (stretch row and content ) https://www.screencast.com/t/i8SQ5eS4 .

If you want to contact us an private please send us an email at contact@tagdiv.com

Thank you for your understanding!

Calin
tagDiv Staff

Hi,

Please take a look and see what process make your cpu usage to be too high;
Please make sure that you have php version 7 also please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

After you set all requirements please check again the cpu.

Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Also please check the them plugins if you made the site with tagDiv Composer this need to be activate the tagDic Cloud library too -> https://www.screencast.com/t/JWqcJoKg

Please make sure that you can use Import / Export theme settings -. https://forum.tagdiv.com/import-export-theme-settings/

But I think that the easiest way would be to use a plugin to duplicate your website, if you want here is a list withe the most recommended
https://winningwp.com/best-plugins-to-copy-clone-duplicate-a-wordpress-site/

Thank you for your understanding.

Calin
tagDiv Staff

Hi,

First please make sure you are installing the actual theme zip file, not the whole package
https://forum.tagdiv.com/whats-included/

Here are the theme install guides, either by FTP or by WordPress
https://forum.tagdiv.com/install-via-ftp/
https://forum.tagdiv.com/install-via-wordpress/

This is the theme requirements guide – https://forum.tagdiv.com/requirements-for-newspaper/
Please check the requirements guide carefully and if needed increase the parameters mentioned in it, or ask your hosting provider to do it for you if possible.

That message you are receiving could be caused by a low max upload size value, like in this similar topic
https://wordpress.org/support/topic/the-link-you-followed-has-expired/

Let us know if you have more questions.
Thanks

Calin
tagDiv Staff

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please add this code in the .htaccess , file at the end of the file:
<IfModule mod_substitute.c> SubstituteMaxLineLength 10M </IfModule>

If there is still a problem please provide some screenshots and some more details.

Thank you.

Calin
tagDiv Staff

Hi,

You could try to install the demo manually but if you do not have php greater then v5.6 will not work properly, sorry.
I think the best way will be to change the host or theme, because on current host Newspaper will not work properly only if you can achieve the requirements of theme, sorry.

Thank you for your understanding!

Calin
tagDiv Staff

Hi,

First please make sure you are installing the actual theme zip file, not the whole package
https://forum.tagdiv.com/whats-included/

Here are the theme install guides, either by FTP or by WordPress
https://forum.tagdiv.com/install-via-ftp/
https://forum.tagdiv.com/install-via-wordpress/

This is the theme requirements guide – https://forum.tagdiv.com/requirements-for-newspaper/
Please check the requirements guide carefully and if needed increase the parameters mentioned in it, or ask your hosting provider to do it for you if possible.

That message you are receiving could be caused by a low max upload size value, like in this similar topic
https://wordpress.org/support/topic/the-link-you-followed-has-expired/

Let us know if you have more questions.
Thanks

Calin
tagDiv Staff

Hi,

First please make sure you are installing the actual theme zip file, not the whole package
https://forum.tagdiv.com/whats-included/

Here are the theme install guides, either by FTP or by WordPress
https://forum.tagdiv.com/install-via-ftp/
https://forum.tagdiv.com/install-via-wordpress/

This is the theme requirements guide – https://forum.tagdiv.com/requirements-for-newspaper/
Please check the requirements guide carefully and if needed increase the parameters mentioned in it, or ask your hosting provider to do it for you if possible.

That message you are receiving could be caused by a low max upload size value, like in this similar topic
https://wordpress.org/support/topic/the-link-you-followed-has-expired/

Let us know if you have more questions.
Thanks

Simion C.
tagDiv Staff

Try to regenerate the thumbnails if there are problems with the images in blocks/grids and other modules – https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

This will recreate all the sizes needed by the theme – https://forum.tagdiv.com/theme-thumbs/

Also be sure to check the theme requirements guide
https://forum.tagdiv.com/requirements-for-newspaper/
In some cases problems with images in the media library were caused by low wp-memory or when using older versions of PHP. If you use an older version of PHP, try to use 7 or 7.1 if possible.

In case the problem remains in the website, a link to the website where the issue is happening would be helpful so I can take a look.

Catalin
tagDiv Staff

Hi,

Check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/

Thanks.

Calin
tagDiv Staff

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you!

Simion C.
tagDiv Staff

Hi,

That seems to be the case, the Jetpack site accelerator can cause problem with the images in the Instagram widget or other feed sections. Disabling it should fix the problem.

But between Jetpack and the cloud library plugin there is no known conflict. What exactly is happening if you have both Jetpack and the cloud plugin active at the same time?

Are there errors such as 500 error? In some cases this can happen due to low wp-memory. We recommend a value of 256M which would be enough for most websites
https://forum.tagdiv.com/requirements-for-newspaper/

Thanks

Calin
tagDiv Staff

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

WP_MEMORY_LIMIT try to increase it to a value of double you already have if possible.

Please add this code in the .htaccess , file at the end of the file:

<IfModule mod_substitute.c> SubstituteMaxLineLength 10M </IfModule>

Here is and example how to do it Please try to add the

define(‘WP_DEBUG’, false); define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
in wp-config.php

https://www.screencast.com/t/h10CCfEVHIk

Hope this will help you!
Thank you for your understanding.

Catalin
tagDiv Staff

Hi,

Make sure if you are using the latest version of the theme installed via FTP way, clear all the caches, purge CDN files and check the results. Also, check the system status memory to be increased according to our documentation from here -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/

Thanks for your understanding!

Calin
tagDiv Staff

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

WP_MEMORY_LIMIT try to increase it to a value of double you already have if possible.

Please add this code in the .htaccess , file at the end of the file:

<IfModule mod_substitute.c> SubstituteMaxLineLength 10M </IfModule>

Here is and example how to do it Please try to add the

define(‘WP_DEBUG’, false);
define( ‘WP_MEMORY_LIMIT’, ‘256M’ );

in wp-config.php
https://www.screencast.com/t/h10CCfEVHIk

Hope this will help you!
Thank you for your understanding.

Calin
tagDiv Staff

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower.

Thank you for your understanding!

Calin
tagDiv Staff

Hi,

First please make sure that you install the theme correctly:
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower ( php version, WP_MEMORY_LIMIT …).

Thank you!

bdeepu
Participant
#0

Hello,

I’m using Newspaper theme for about a year and it’s impressive. My question is that I need to be able to fully customize the header any way I want. Currently, I’m using Header Style 10. Here are my specific requirements:

1. Should be able to stretch the logo from left to right margin. For example, I should be able to have a logo that’s 2400px by 1200 px.
2. I should be able to align it in any way I want. Currently it is showing only centre aligned.

please help.

Calin
tagDiv Staff

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower.

Thank you.

Calin
tagDiv Staff

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Also please check our documentation for Installing demos -> https://forum.tagdiv.com/installing-demos/ , please make sure that you have tagDiv Composer activate -> https://www.screencast.com/t/VvkhJyK7

If there is still a problem please provide some more details and some screenshots or a link, that would be very helpful!
Thank you!

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