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Dear Support Team,
I am using the Newspaper theme along with the Mobile Theme extension and the WP Rocket plugin. Everything works fine on both desktop and mobile devices. However, I recently noticed that the Mobile Theme is also being loaded on tablet devices.
This behavior wasn’t present before, tablets used to display the desktop version correctly. I have cleared all caches and reviewed the settings, but I couldn’t find any option related to tablet behavior.
Could you please clarify why the Mobile Theme is now loading on tablets, and if there is a way to force the desktop version to appear on these devices?
Thank you in advance for your help!
Best regards,
Peter
I have Flex Block 1 elements for multiple categories on my homepage as previews for each section of our newspaper.
If I have Posts that are in both in the Multimedia and News categories, for example, I’d like to make sure that the Flex Block 1 shows all Multimedia posts but excludes any that are also tagged as News to avoid duplicates.
Is there a way to filter posts in flex blocks so that it shows all posts of the category but exclude posts of another specified category?
Thank you!
Hi there,
I’m encountering an issue with TagDiv Composer displaying all the settings incorrectly and messed up.
Regardless of the row, column, or element I select, the options panel appears like this:
https://prnt.sc/rlSkkz_Elp-S
https://prnt.sc/tLdP6FHNifJr
https://prnt.sc/nSYzj7bGmRBb
I was working on a page and everything was fine, the Composer was displaying as it should. I previewed the page, then when I went back to edit mode, TagDiv Composer suddenly broke.
I should mention that there were no updates or technical changes made in the WP Admin Dashboard, just design changes to a page.
Any input regarding this issue would be very helpful!
Thank you!
In this case, the theme is pulling up, you don’t have to do anything. I’ve already uninstalled the theme and installed it from scratch. The error persists. I liked the theme, so I’m insisting on it. I need to solve the problem. This specific problem occurs on YouTube and in posts that have HTML.
Two pages, for example, are happening on YouTube.
A video
https://glostv.com/youtube-teste/
A live broadcast
https://glostv.com/teste-youtube-2/
Regards, the code you sent me has improved, but it’s still messy, as shown in the video. I added a code where it was quite messy. The Brazilian flag appears straight in the code preview, and when you publish, the CSS of your theme pulls the flag up, and it was pulling everything. I fixed it using a code. I just couldn’t fix the flag. Check out the video. And then I showed the players where the CSS of the theme is pulling up a lot.
where the black bar cuts the image in half.
https://app.screencast.com/murtzKTKUfxQL?conversation=MyiYHLltrbUWHKXActQtSQ
I ask that you contact the owner or person responsible for the theme, ask them to make a static page, fix this. Because I’ve been stuck on this for over a month, looking for a solution, I recently discovered that the theme is causing this headache.
Hi signorini,
Unfortunately this is not possible, the Newsmag has only boxed version with fixed content and sidebar width. You can see on this page https://preview.themeforest.net/item/newsmag-news-magazine-newspaper/full_screen_preview/9512331 most of the theme layout possibilities using Newsmag theme.
Thank you!
The bottom of each post I create with the newspaper theme has a logo that needs to be updated. Can you tell me where this can be updated? (see the image that says “McDowell Communications Group” at the bottom of this test post:
https://www.thelaurelct.com/?p=29832&preview=true
Hi jasm90,
I’m truly sorry you’re feeling this way, and I completely understand your frustration, especially knowing that you’re one of the few customers who actively support us and have a valid subscription. It’s disheartening to see you disappointed, and I want to sincerely apologize for any inconvenience caused.
We know you’re not like others who come to us with long-expired support and still expect help, and we genuinely appreciate your ongoing trust. That’s why it pains us even more when we’re not able to resolve things as quickly or easily as we’d like.
The issues you’re facing are, unfortunately, quite complex. When it comes to problems that require deeper investigation, like code reviews or custom implementation these are beyond what the support team is equipped to handle directly. We wish we could do more on the spot, but these kinds of tasks need involvement from a developer, and we’re not able to allocate that instantly.
Regarding forum responses, we aim to reply within 24 hours during the work week (Monday to Friday). Support requests made Friday evening or over the weekend are typically addressed first thing Monday morning.
For your current situation, what I can do and I genuinely hope this helps—is reach out to one of our developers and ask if they can take a look at your site when they have a bit of free time. Please note that this might take up to a week.
If you’re okay with that, here’s what we’ll need from you:
– A full backup of your website and database
– Temporary access to your WordPress admin (wp-admin) and cPanel
– Please email this information to contact@tagdiv.com and make sure to include a link to this forum topic so we can identify your case and assign it properly.
Once again, I truly regret the trouble you’ve experienced, and I appreciate your patience and understanding more than I can say.
Hello,
is it possible to have a link to the Post on the area where the Post excerpt is? (Not only on the Preview Title and Preview picture)
https://www.ibiza-heute.de
Thanks for Feedback
Bernd
Thanks for reviewing my WordPress Newspaper child theme code.
And also, the WordPress admin page shows a 502 error and only FTP access is possible.
I previously tried to edit the theme using FTP, but it broke my site and I had to restore both the WordPress files and the DB files.
When clearing the cache, you also need to upgrade the cache plugin version for normal operation, and the cache will continue to accumulate.
The thing is…
I suddenly got a 502 server error when I logged into my WordPress admin page.
Hi Calin and thank you for the reply.
1)I added the Lazyload exclusions you suggested and the gallery now works.
2)I used to add galleries using the [add block>gallery], and there used to be a “link to media file” item that’s now gone from the editor, as can be seen in the video below. I didn’t use any plugins, the only change that happened is the website migrating to Hostinger.
https://drive.google.com/file/d/1PLPdMc-xVkpDqyGSjkvZQo0e1ESbNhY1/view?usp=sharing
And, as stated, my 2,000 posts now show galleries with medium-sized images (performance) that, when clicked, only display the image in the center rather than on the whole screen-I believe they show the medium-sized image instead of the media file. This leads to poor user experience and changing something would mean manually going through 2,000 posts.
I never used the method shown in the link you provided and tested this in the post here https://www.carvibz.com/custom-cars/mid-engined-vw-caddy-pickup-with-audi-4-2l-v8-has-lm-race-car-wheels-and-rabbit-face/, as I show in the video below:
The said test post show 3 types of galleries, from top to bottom:
1 what you suggested in Default mode [V] could use this, but what of the 2,000 posts?]
2 same but in Tagiv slide gallery (images get stretched in preview) [X] can’t use]
3 my old gallery (shows even images, but is now broken and displays medium images when clicked) [X] can’t use]
https://drive.google.com/file/d/12X_jV2J4YRiFa13Lg9xkPqu95D34_tfb/view?usp=sharing
Can you help me find a solution?
Thank you!
Hi,
First depends if you want that the author to set the reviews then you need to use – https://forum.tagdiv.com/reviews-2/ if you want this option just on backend per article – https://i.imgur.com/EMpCOGR.png and make sure that on single post template https://i.imgur.com/ZlMINIY.png you have set the elements https://i.imgur.com/5j0TqSM.png (use only the elements you want)
Or if you want the user to have the possibility to let a review, then you need to use this one – https://forum.tagdiv.com/reviews-2/ then you need to be sure on your single post template you have those elements https://i.imgur.com/rdPloFi.png
The elements are pre-made and it can not be excluded some parts that are already part of the element.
Thank you!
– Here is the child theme code.
– The code that needs to be hidden is marked with the x alphabet.
– I share the child theme code file as a txt file as follows.
https://1drv.ms/t/c/4b73c3634bb72fff/EcBi_ZDEXjxOr2sONLNJlKUBgia83eh2yaWwy2R04m6DiQ?e=Nizvp6
– I’d like to request a code review in case it helps.
Thank you for the reply calin. It looks like the review form requires lots of information, title, description, star rating etc. Is it possible to simplify the form with only 1-5 stars and nothing further?
Hello,
Thank you so much for getting in touch and for providing the details by email, we really appreciate it!
From what you’ve described, this does sound like a tricky situation. If everything is functioning properly when switching to a default WordPress theme, it strongly suggests that the issue is related to the theme itself or one of the theme’s associated plugins. It’s also possible that there’s a conflict between the theme and another plugin currently active on your site.
We’ve received your email and will review the information you sent. If we have access to your website (and ideally to your hosting environment as well), we’ll begin investigating right away to pinpoint the root cause of the issue.
Our goal is to identify the conflict and resolve it as quickly as possible so your site can run smoothly again.
Thanks again for your patience and for working with us on this!
Dear TagDiv Support,
My website is the problem: https://teknobilimadami.com/
I am experiencing a critical issue on my WordPress site that is directly related to the Newspaper Theme. When attempting to upload media files, the system either stalls significantly or fails with a 503 Service Unavailable error, specifically affecting the async-upload.php process.
Sometimes I add an image and when I open and close the page, I see that the image with the error has been loaded.
But these happen in the Newspaper theme. When I switch to the 2025 wordpress theme, images are uploaded instantly from the Media – Add Media – Media Library section without any problems.
After thorough debugging over the past 48 hours, I have tested and ruled out all other possible causes. Below is a complete breakdown of actions I took:
1. Hosting and Configuration
– PHP: 8.1
– Hosting: LiteSpeed / Shared Hosting (GuzelHosting)
– Limits Increased to:
– max_execution_time = 300
– upload_max_filesize = 128M
– post_max_size = 128M
– memory_limit = 512M
– Cloudflare set to “Development Mode”, and later fully paused
– WP Rocket and cache tools disabled during tests
2. Steps Taken & Results
– Switching to Twenty Twenty-Five theme resolves the issue instantly. Image uploads are fast and reliable.
– Activating Newspaper theme causes:
– Slow or failed uploads
– DevTools shows async-upload.php requests returning 503 errors
– Hosting panel shows CPU limit exceeded only when Newspaper is active
– Plugins tested individually (only Rank Math, SMTP, and Converter for Media were active; Converter later disabled)
3. Functions.php and Theme Code Review
– Output buffer using ob_start(“sanitize_output”) was temporarily removed.
– Theme update filters (pre_site_transient_update_themes) commented out.
– Admin-side JS injection via admin_head tested and removed.
These changes made little to no difference — the core issue seems to lie deeper in Newspaper’s admin/AJAX logic.
4. Attached Visual Evidence (8+ screenshots)
Please find attached:
1. DevTools console error (503 on async-upload.php) : https://prnt.sc/qHY-ahJWeCbr
2. CPanel CPU usage exceeded panel : https://prnt.sc/V4Wcb6RWVm8O
3. Functions.php sample (Attachments)
4. Theme switched: Twenty Twenty-Five (success) : https://prnt.sc/XsbBJDqxrBK_
5. Theme active: Newspaper (failure) : https://prnt.sc/3ORZ-qt9OwHj
6. WordPress debug.log output (Attachments)
7. Network panel XHR timing chart : https://prnt.sc/T1_rYdno5uaL
8. Cloudflare paused, issue persists : https://prnt.sc/CKQqSZ2OlLc-
I attach all other detailed screen photos to the e-mail. (20 attach picture screenshot)
Final Note & Request
I believe this issue can only be resolved from the theme side, not via hosting or plugin tweaks. I kindly request:
– Review of internal AJAX handling within the Newspaper theme
– Guidance on patching or disabling blocks that might interfere with admin upload requests
– Confirmation if this is a known issue, and whether an update will address it
I truly want this resolved. I have done my part as much as possible. Now I believe your team can take over and fix this properly.
I sent you contact@tagdiv.com e-mail in more detail. I would like to ask for your help in solving the problem.
Hi,
This issue can arise from a variety of causes. To help you troubleshoot, please start by reviewing the following guide: https://forum.tagdiv.com/tagdiv-composer-not-working/
If the problem appears on only one specific page, it might be helpful to restore an earlier version of the page using WordPress revisions: https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/
If the problem persist, please contact us via email at contact@tagdiv.coma and provide a temporary wp-admin access. We’ll check it out as soon as possible.
Thank you!
Hi Emma,
I understand your concerns. However, it’s difficult to determine whether the issue you’re experiencing is due to an outdated theme or caused by a plugin conflict. These days, it’s common for both themes and plugins to have some vulnerabilities, which is why it’s important to take steps to protect your website proactively—using tools like Wordfence and Cloudflare is highly recommended.
What to Do Now:
Ensure you have a full backup of your website and database.
If possible, replace the core WordPress files, theme, and plugins with fresh, clean versions. Be sure to keep only files you know and trust. However, this process can be complex and might cause issues if not done carefully.
A simpler and safer approach is to update everything, including:
– WordPress core
– All plugins
– The theme
After updating, install Wordfence and run a full security scan. You can also scan your website with Sucuri SiteCheck here: https://sitecheck.sucuri.net/results/
Please note: we notify all our users whenever a new theme update is released. You can also review the update contents by checking the changelog here: – https://i.imgur.com/wSlH5Lr.png
Let me know if you need further help!
Thank you,
I currently run a media review website (https://scrollcentral.com/) and have enjoyed using Newspaper for it. However, the pop-up for “more stories” that appears within articles has an issue. My content isn’t “stories” as much as “articles,” so I’d like the pop-up to reflect that, but I can’t seem to find a way to rename it. How should I go about doing that?
Hello Support,
I’m using the Newspaper theme with the Default PRO as the base for my website. I have been using the tagDiv Cloud Templates to design and present the site content.
During the design process, I focused on building the layout primarily for desktop (PC). When previewing the site on mobile and tablet devices, I noticed that the website already displays quite well, thanks to the responsive capabilities of the Newspaper theme.
As I approached the final stages of building the site, I went to Dashboard > Cloud Templates > Edit Homepage and selected “Create mobile template” within the tagDiv Composer. After successfully creating the mobile version, I saw that the Mobile Template column now shows “Yes”.
I then edited the template using the “Edit mobile page” option, and I was able to customize the mobile layout separately from the desktop version. Now, my homepage appears differently on PC and mobile, as I intended.
My question is:
Is this the correct way to approach mobile optimization using the Newspaper theme?
I’m asking this because when searching on Google, I noticed that two results appear: one with the title “Homepage”, and the other as “Homepage – mobile”.
Thanks
Vunt
I bought the Rimont Pro Theme: https://demo.tagdiv.com/newspaper_the_rimont_pro/
When I click “Buy” it took me to this page: https://themeforest.net/item/newspaper/5489609?utm_source=live_preview&utm_medium=click&utm_campaign=demos&utm_content=buy_button
When I installed the downloaded theme on WordPress this is what it displays: https://metaversestreetjournal.com/
I feel cheated by ThemeForest. I wanted Rimont Pro Theme but I have been given something else.
Maybe I am missing something out here: Please help me out.
If not I am calling out Theme forest for selling me something I did not want!
I wanted this!!!!
https://demo.tagdiv.com/newspaper_the_rimont_pro/
What I have after installing is this: https://metaversestreetjournal.com/
How do I fix this?
This looks very shady – I bought the theme thinking I will be getting the Rimont Pro Newspaper theme with exactly the same UI with promise of 6 months support but all I have received is access to this forum. However, when I have installed the theme on word press it looks NOTHING like Rimont Pro Newspaper Theme.
Hi,
I switched to the Gadget Pro theme today and encountered several issues that I’d appreciate your help with:
1. Prev/Next not working on homepage First (Main) Flexslider
On the homepage – https://www.haustier.net/ – the prev/next arrows on the first FlexSlider 2 block aren’t working. The block has no category filter. The second slider with the exact same settings works fine. (I now have set a filter there but it would also work fine. (Unique ads is not enabled on the page)
2. Social sharing buttons not visible on single posts
Example: https://www.haustier.net/die-richtige-ernaehrung-fuer-verschiedene-tierarten/
Nothing shows on the post pages when I add it in the page builder. It feels like sharing is somehow disabled or being blocked by the theme.
3. Where are “td-gadgets-loop” and “td-gadgets-flex” defined?
These classes appear to be specific to the demo content. I’d like to know where these are defined (CSS or template) so I can review or override them as needed.
4. Translating the “READ” button
How can I translate the “READ” button that shows up in blocks like “More from author” and certain homepage grids? I couldn’t find this string in the theme’s translation panel.
5. How to enable infinite scroll like in the demo?
I’d like to activate infinite scroll on post single, just like in the Gadget Pro demo. Is there a specific setting or block type that enables this?
Thanks in advance for your support — let me know if you need more details.
Hi,
Please check the browser console for any errors. If you see something like this: https://i.imgur.com/iiBOHwP.png, head over to the Network tab, click on the error, and then check the Preview section to see what is blocking it.
It’s possible the issue is coming from your server host—maybe a 403 or 404 error. This forum thread has some helpful suggestions that might point you in the right direction:
– https://forum.tagdiv.com/topic/wp-editor-for-text-with-title-and-column-text-not-updating-content/
Thank you
Hi,
I see, so you want to have the review options without the wpdiscuz plugin.
For this we provide a system that can be used by author – https://forum.tagdiv.com/reviews-2/ and one that can be used by visitators/users – https://forum.tagdiv.com/user-reviews/
Thank you!
My site uses wpdiscuz for comments and user ratings. Everything works ok but I can’t seem to get the “user reviews” widgets to show top 10 blogs by user ratings. Is there a way to get newspaper widgets to use ratings from wpdiscuz?
