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Hello,
All of the system status parameters must be green. Please use this guide: https://forum.tagdiv.com/system-status-parameters-guide/
And if the problem is still there after using the guide, please contact us via email at contact@tagdiv.com and provide w link to your site and wp-admin so we can login and investigate.
Thank you!
1. Try to install the Theme via ftp: https://forum.tagdiv.com/install-via-ftp/
2. After install you should check your system status parameters: http://screencast.com/t/bpnfaltKJ and try to get them all green by following this tutorial: https://forum.tagdiv.com/system-status-parameters-guide/
Hi,
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
I suggest to check your System Status and increase all the php.ini directives at least to the recommended values – https://forum.tagdiv.com/system-status-parameters-guide/
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Let us know and if the issue persist please contact us via email at contact@tagdiv.com and provide wp-admin access so we can take a closer look. Also paste a link to this topic so we can identify you.
Thanks!
– Yesterday i have purchase newspaper theme then i have placed my activation code, and it shows me a message that theme activated successfully but when i check System Status option it shows your theme is not registered. i have tried 2 to 3 times, what is the problem.
– Yesterday after setting up my theme, i have submitted 3 posts, but it was not showing that posts on the home screen suddenly, its shows the posts in today morning.
All the demos can be installed, there is no restriction in this matter. It is unusual that you can install some demos and others not as you mention. You could check the theme system status, see if there are enough resources allocated
– https://forum.tagdiv.com/system-status-parameters-guide/
If you could mention why exactly you cannot install the demo you want, it would be helpful.
Hi,
That is highly unusual, the newsletter elements should be visible in the composer once installing and activating the plugin
– https://www.screencast.com/t/2vgirrW8
Are you using the latest version of the theme and composer? Try deactivating all other plugins except theme plugins as a quick test. Check if this has any effect. Also check the theme system status parameters
– https://forum.tagdiv.com/system-status-parameters-guide/
Insufficient resources can cause issues with the theme and plugins.
Thanks
Hi,
If the basic theme requirements are met there should be no problem using the theme
– https://forum.tagdiv.com/requirements-for-newspaper/
– https://forum.tagdiv.com/system-status-parameters-guide/
The first error seems to point to a Sabai plugin from what I can see, the second one could be related. Try deactivating all plugins and check the results.
Thanks
Hi,
Please check the theme system status
– https://forum.tagdiv.com/system-status-parameters-guide/
Ask your hosting provider to increase the allocated resources if needed, according to the requirements. Then check if the issue is affected. Additionally try deactivating all plugins except theme plugins, check if this has any effect. Also test on a new page. Let us know the result.
Thanks
Hi,
You could try a few suggestions. First would be to check if possible the theme system status as mentioned in this requirements guide
– https://forum.tagdiv.com/system-status-parameters-guide/
If needed ask your hosting to increase the allocated resources as specified there. Then check if the issue is solved.
If there is still an issue, try as a quick test to deactivate all plugins except theme plugins and check if this has any effect. Let us know if there is still a problem.
Thank you!
Hi,
Please check the theme system status section
– https://forum.tagdiv.com/system-status-parameters-guide/
Ask your hosting provider to increase the allocated resources if needed. Some hosting providers have limits on low budget hosting plans. If uploading to the server is taking a long time, you could contact the host and mention this. They should be able to help you further.
Thank you!
Is there a problem when you create new pages and try to edit theme with the composer? Try deactivating all other plugins (very important) except theme plugins and check if the issue is still happening.
Check the theme system status as well
– https://forum.tagdiv.com/system-status-parameters-guide/
Let us know the results.
Since activating the tagdiv mobile plugin I’m unable to create new pages.
I get the following error:
“Are you sure you want to do this?”
I am able to edit old pages, however, I get the same error when saving them, although they actually save ok.
My System status is fine:
https://www.dropbox.com/s/46uebzagoasjrx2/chrome_2018-03-15_13-56-16.png?dl=0
The issue goes away as soon as I disable the tagdiv mobile theme.
Please help, it’s essential that I use the mobile theme so unfortunately I cannot deactivate it and use the standard responsive theme.
Thanks
Maybe there aren’t sufficient resources, the theme has some requirements
– https://forum.tagdiv.com/system-status-parameters-guide/
Check the theme system status and if needed ask your hosting provider to increase the allocated resources.
Hello Sardegnareporter,
First of all, make sure if you are using the latest version of the theme, installed via FTP way, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/newsmag-install-via-ftp/, check the permissions to your dedicated server and the GD library to be enabled.
Thanks for your understanding!
Your system parameters is ok?
Disable untested* plugins, check system parameters (https://forum.tagdiv.com/system-status-parameters-guide/) and try again.
* Tested Theme plugins
Required plugins:
TagDiv Composer
Optional plugins:
These plugins are installed from the /plugins folder under the main theme package
Visual Composer
Revolution Slider
tagDiv Social counter
tagDiv Mobile theme
Recommended plugins:
WordPress SEO – SEO plugin
WP Super Cache – caching plugin
Contact form 7 – used to make contact forms
WooCommerce – eCommerce solution
bbPress – forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Wp User Avatar – Change users avatars
Jetpack – plugin with lots of features *it may slow down your site
Hi,
You could have file permission issues or a plugin conflict going on. Please make sure you use this guide:
https://forum.tagdiv.com/system-status-parameters-guide/
and this :
http://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/
And test without any plugins besides the theme plugins.
Thank you!
You should check your system status parameters: http://screencast.com/t/bpnfaltKJ and try to get them all green by following this tutorial: https://forum.tagdiv.com/system-status-parameters-guide/
Then try again.
Hi,
First please check the theme system status parameters
– https://forum.tagdiv.com/system-status-parameters-guide/
Ask your hosting provider to increase and adjust the mentioned parameters. Additionally deactivate all plugins except theme plugins, also reinstall the tagDiv composer plugin. Then try again. If there is still a problem, send us an email at contact@tagdiv.com and provide admin login information so we can take a look.
Include a link to this topic in the email.
Thank you!
You should check your system status parameters: http://screencast.com/t/bpnfaltKJ and try to get them all green by following this tutorial: https://forum.tagdiv.com/system-status-parameters-guide/
Then try again.
Hi,
The website seems to be displayed properly, except the social counter element (install and enable the social counter plugin provided in the theme package if you plan to use the social counter)
– https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
– https://forum.tagdiv.com/social-counter-styles-on-newspaper/
There should be no problem editing pages with the tagDiv composer
– https://www.screencast.com/t/ESKONrH0
– https://www.screencast.com/t/mpgheuWfq
Once the edit button is clicked you should be directed to edit mode. Check the theme system status
– https://forum.tagdiv.com/system-status-parameters-guide/
Increase the allocated resources if needed. Also Deactivate all other plugins as a test, leave only theme plugins active. Then check if there still is a problem. Let us know.
Thanks
Hi,
The website is very slow and seems to be broken when loaded. If you use CDN please use this configuration
– https://forum.tagdiv.com/cloudflare-cdn/
Disable the rocket loader feature, this can cause issues with the theme. Disable temporarily all plugins except theme plugins and clear all caching. Disable the child theme as well. Then check if there is still an issue.
Check the theme system status as well
– https://forum.tagdiv.com/system-status-parameters-guide/
– https://forum.tagdiv.com/requirements-for-newspaper/
Ask your hosting provider to increase the parameters mentioned in the guide if needed. Let us know.
Maybe there is insufficient memory allocated. Check the theme system status
– https://forum.tagdiv.com/system-status-parameters-guide/
Insufficient resources can cause issues with plugins. Some hosting providers have limits, you could contact them if needed and ask them to increase the parameters mentioned in that guide to the recommended values. Then check the results.
Let us know if there is still a problem.
Hello raas143,
Check your system status parameters to be increased according to our documentation and also, remove all of the untested plugins, clear all the caches and check the results.
Thanks for your understanding!
