Search Results for 'system status'

Hi,

Best thing you could do is to contact your hosting provider and they should have a look. This might be caused by the server and they would be more qualified to provide advice or even fix this for you.
Ask them to also check if these parameters visible in the theme system status are set according to the requirements
– https://forum.tagdiv.com/system-status-parameters-guide/

Thanks

Recent changes in the theme may no work with a child theme that has a different name than provided. The default child theme does not provide any errors, code in it may cause issues. So if the 500 error is displayed only with the child theme active, then there could be a problem with it. Try with the default child theme in the theme package, enter no code in it, see if the same thing happens.

Also check the theme system status, if there are sufficient resources
– https://forum.tagdiv.com/system-status-parameters-guide/
Maybe the hosting provider can check why exactly the 500 errors are happening, since it is a server error there could be logs to check.

The Revolution slider does not need to be activated, the bundled version does not require activation. You can import demo sliders and configure them to display posts
– https://forum.tagdiv.com/import-revolution-sliders-on-demos/

Hi,

That could be caused by insufficient resources, please check the theme system status
– https://forum.tagdiv.com/system-status-parameters-guide/
Ask your hosting provider to increase the mentioned parameters if needed. The WP-memory should be set higher if possible. Then check if the issue is solved.

Thanks

Hi,

Check if the wp-debug is set to false in the wp-config file
– https://forum.tagdiv.com/system-status-parameters-guide/
Monitor if there are any actual issues with the theme, let us know if that is the case.

Thanks

Hi,

This could be caused by insufficient resources, there are some theme requirements you could check in the theme system status
– https://forum.tagdiv.com/system-status-parameters-guide/
Also in some cases there was a different issue you could try this solution as well
– https://forum.tagdiv.com/topic/javascript-error-td-composer-wont-load/
Let us know the results.

Thanks

1/2. You can use a child theme safely with the Newspaper theme, as long as it is the one provided in the theme package
– https://forum.tagdiv.com/whats-included/
– https://forum.tagdiv.com/the-child-theme-support-tutorial/
What I was trying to say is to not use a different child theme name. WordPress recommends that the main theme name should be used with a “-child” append
– https://codex.wordpress.org/Child_Themes
Changing the child theme name may cause issues with the theme, please try not to change it.

3. We have not made any tests in the matter up to this moment unfortunately, most users who changed the child theme name have reported issues and reverted to default name to fix them. There were issues with the theme panel, multipurpose plugin etc.

4. So deactivating the child theme did not solve the panel problems. Please check the theme system status parameters
– https://forum.tagdiv.com/system-status-parameters-guide/
Ask your hosting provider to increase the allocated resources if needed. Additionally deactivate all other plugins as a quick test, leave only theme plugins active. Check if this has any effect.

If there is still an issue, please send us an email at contact@tagdiv.com and provide admin login as well as FTP and cPanel access. We will take a look. Include a link to this topic in the email.

Hi,

That could be caused by insufficient resources, the theme has some requirements for the server and WordPress configuration
– https://forum.tagdiv.com/system-status-parameters-guide/
Check the theme system status and ask your hosting provider to increase the allocated resources, then check the results. Let us know.

Thanks

First please check the theme system status parameters
– https://forum.tagdiv.com/system-status-parameters-guide/
Ask your hosting provider to increase the allocated resources if needed.

If there is still an issue you could try the suggestions from this topic
– https://forum.tagdiv.com/topic/tag-div-composer-not-working-gives-blank-page/
Let us know the results.

Hello,

Please use this guide to make the proper memory allocation: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hi,

Basically the theme requirements are these
– https://forum.tagdiv.com/requirements-for-newspaper/
– https://forum.tagdiv.com/system-status-parameters-guide/
The latest theme version is optimized over the previous versions, the composer as well was optimized. You could try as a test to deactivate all other plugins except theme plugins and check if this has any effect. Check with your hosting provider what exactly is causing the problem.

Hi,

Could’t say exactly, basically as long as the theme requirements are met there should be no problem
– https://forum.tagdiv.com/requirements-for-newspaper/
– https://forum.tagdiv.com/system-status-parameters-guide/
The latest theme version has been optimized over the previous versions, also the tagDiv composer was optimized. Maybe your hosting provider could mention what exactly is causing the issues and what are the resulting problems.

Thanks

Hi,

There seem to be multiple errors in the inspector console on your website
– https://www.screencast.com/t/FaNCkSndZ4L
Most seem related to the ads on your website. Maybe you did not implement the ads properly, try removing them temporarily and see how this affects then website. Additionally try as a quick test to deactivate all plugins except theme plugins. This should have an impact on speed, plugins are the main cause of website speed issues.

Also check the theme system status and make sure there are sufficient resources allocated by the server (especially WP memory)
– https://forum.tagdiv.com/system-status-parameters-guide/
This would also be a limiting factor, if not set properly.

Thanks

Hi,

For admins the button should be visible either when creating the page
– https://www.screencast.com/t/Hk5oeLDzDHy
When viewing the pages screen, for each page
– https://www.screencast.com/t/5ismLSF7Mbw
Or in the admin bar when viewing a page
– https://www.screencast.com/t/Fni36pK2O
If the composer does not appear in these locations for you, then there could be an issue. Check the theme system status and ask your hosting provider to increase the mentioned parameters if needed (WP memory could be set higher if possible)
– https://forum.tagdiv.com/system-status-parameters-guide/
Also deactivate all other plugins except theme plugins, see if this has any effect. Let us know the results.

Thanks

Hi,

Try with a different browser, or clear the cache in your current browser. Check if this has any effect on the issue. Also check the theme system status parameters
– https://forum.tagdiv.com/system-status-parameters-guide/
If there is still an issue, we could take a look. Send us an email at contact@tagdiv.com and provide admin login, FTP and cPanel access if possible. Include a link to this topic in the email.

Thanks

Hi,

First make sure you are installing the actual theme zip file, not the whole theme package
– https://forum.tagdiv.com/whats-included/
– https://www.screencast.com/t/YAstK6bLp
You could also install the theme by FTP, that is the most recommend method
– https://forum.tagdiv.com/install-via-ftp/
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Also that message could be related to insufficient WP memory or limited max upload size
– https://forum.tagdiv.com/system-status-parameters-guide/
– http://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/
Those parameters could be checked by the hosting provider and increased if needed.

Thanks

You could test that by disabling it if possible and checking again. Also very important to have the theme system status configured as mentioned in the guide. The WP memory should be higher if possible.

Could be that there is insufficient WordPress memory
– https://forum.tagdiv.com/system-status-parameters-guide/
In quite a few cases increasing the WP memory to the recommended value or higher if possible it fixed the 500 errors. Let us know.

Hi,

Please check your System Status and make sure you increase all the php.ini directives at least to the recommended values – https://www.screencast.com/t/XoPL6skcZu – https://forum.tagdiv.com/system-status-parameters-guide/
I recommend a bigger value for wp memory if you use more plugins.
Let us know how it goes and if the issue persist pleas make a full backup and provide wp-admin and CPanel access via email at contact@tagdiv.com. Also paste a link to this topic so we can identify you.

Thanks!

Hi,

First of all it should be mentioned that if you decided to use Visual composer as the page builder for your website, please deactivate the tagDiv composer plugin. When both are active there could be issues.

The next step would be to check the theme system status section
– https://forum.tagdiv.com/system-status-parameters-guide/
If there are insufficient resources allocated by the hosting provider the theme and theme plugins may not work properly. Ask them to increase the mentioned parameters if needed. Then check if the issue is solved. Let us know if there still is a problem.

Thanks

Hello Lynden,

Check the System status parameters to be increased according to our documentation Please also make sure you use this guide to have the proper memory allocation: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hello,

Pleas make sure you use the latest version (8.7.2) as there was an issue addressed in the latest version regarding slow back-end response when using the tagdiv composer.
https://www.screencast.com/t/VNAtddOLl
Please also make sure you use this guide to have the proper memory allocation: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hi,

There are some theme requirements that would affect the theme and plugins functionality if not set correctly
– https://forum.tagdiv.com/system-status-parameters-guide/
Check the theme system status, ask your hosting provider to increase the mentioned parameters to the recommended values or higher if possible. Additionally please try as a quick test to deactivate all other plugins except theme plugins. Check if this has any effect.

If there is still a problem, please send us an email at contact@tagdiv.com and provide admin access, FTP and cPanel as well if possible. We will take ma look.

Thank you!

Hi,

Try uninstalling the composer plugin and reinstall it after. Also check if there is sufficient memory allocated to WordPress
– https://forum.tagdiv.com/system-status-parameters-guide/
Ask your hosting provider to increase the memory to the recommended value or higher if possible. Let us know the results.

Thanks

Hi,

Please check the theme system status, especially the allocated memory
– https://forum.tagdiv.com/system-status-parameters-guide/
Ask your hosting provider to increase it to the recommended value, higher would be better if possible.

If there is still a problem, please send us an email at contact@tagdiv.com and provide admin login information, FTP and cPanel access as well if possible. Include a link to this topic in the email. We will take a look.

Thanks