- NewsmagRequirements for Newsmag
Hi,
Please disable all your plugins except Visual Composer and see if the problem persist. Also I suggest to check the System Status section and increase those parameters to at least the recommended values – http://screencast.com/t/DbRBITkb – https://forum.tagdiv.com/system-status-parameters-guide/
Thanks!
Hello Nik,
Please increase your system status parameters according to this guide: https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!
Hello,
Please make sure you increase the system status parameters as this guide suggests: https://forum.tagdiv.com/system-status-parameters-guide/
That is a requirement for the theme to function properly.
Also you can test to see if it;s a plugin conflict by disabling all plugins except visual composer, clear cache and reset cdn files.
Let us know if you still have trouble with this.
Thank you!
Hello,
This could be happening from multiple reasons. First of all please make sure you increase your system status parameters like this guide suggests: https://forum.tagdiv.com/system-status-parameters-guide/
If that does not solve the issue, please disable all plugins except visual composer, clear cache and reset cdn files if you use it.
Let us know if you still have trouble with visual composer.
Thank you!
Hello,
Please increase your system status parameters according to this guide: https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!
Hello there,
I’ve been having some difficulties with the mobile version after the update, I’ve searched and tried many suggestions but no luck.
I have
Wordpress: 4.6.1
Newspaper 7.4 [installed via envato toolkit]
Visual comp: 4.12.1 [manual install]
Social counter: 4.1 [manual install]
Slide rev: 5.2.5.1 [manual install]
Speed booster: 4.5 [activated, however, in theme panel system status it say’s it’s deactivated due to a number of other plugins]
Currently my website is in the default mobile version. When I install the latest mobile plugin the site is unusable and you can only see the following error message.
wp booster error:
td_api_base::mark_used_on_page : a
component with the ID: td_remote_cache is not
set.
wp booster error:
Missing parameter: ‘file’
Fatal error : Class ‘td_remote_cache’ not found
in /home/theindianfeed303/public_html/wp-
content/plugins/td-social-counter/
td_social_api.php on line 48
If I deactivate and delete the booster plugin, but leave the mobile plugin installed, I still have the same error message.
If I install the booster but delete the mobile plugin, then the mobile website works by default style.
So, this lets me know it’s the mobile plugin.
From the forums I found a similar problem and the temporary solution was to install mobile plugin v1. When I use install this plugin, my website shows the mobile version! however, it will not load any menus on the drop down. So I have removed all and gone for default but now I can’t change the colours etc.
Any suggestions welcome
Hi
The theme shouldn’t request 16GB ram if the site have 500 visits, on our tests this never happen. Please check the WP Memory Limit from System Status and make sure that there is a set a high value: http://screencast.com/t/LUw3schkvYyo Also check this link for more details about updating php memory limit: https://forum.tagdiv.com/system-status-parameters-guide/
You can also try to use a cache plugin and a cdn service for a better performance and to reduce server’s load: https://forum.tagdiv.com/cloudflare-cdn/ – https://forum.tagdiv.com/cache-plugin-install-and-configure/ Consider also using the query cache to optimize queries made to database: http://dev.mysql.com/doc/refman/5.7/en/query-cache.html
Hope this helps!
Thanks!
Hi,
Please increase the php.ini parameters at least to the recommended values, as this could be the cause – https://forum.tagdiv.com/system-status-parameters-guide/ then try again.
If it still doesn’t work please try Chris solution and install it via ftp – https://forum.tagdiv.com/install-via-ftp/
Let us know how it goes!
Thanks!
Hi
I’ve checked your site and I’ve found and error in browser’s console: http://screencast.com/t/zlRhZF0il0u5 Try to deactivate all plugins except Visual Composer, clear all caches then test the site again. Also make sure that your server meets theme’s requirements: https://forum.tagdiv.com/requirements-for-newspaper/ and the parameters from system status have at least the values indicated here: https://forum.tagdiv.com/system-status-parameters-guide/
Let us know ho it goes.
Thanks!
Hi
We’re sorry for any inconvenience you have encountered using our theme.
The theme is tested and feature images should be displayed without any changes in code. However checking your site I’ve found some errors in browser’s console which are related with theme’s js: http://screencast.com/t/A5oKnz8tg This errors may be caused by some plugins which conflicts with the theme or by some minifycation used for js. Try to deactivate all plugins except Visual Composer, clear all caches, purge cdn files if you’re using, remove the css/js minification then test the site again.
The theme can’t control the informations picked by Facebook sharer when a post is shared. Facebook looks for og tags and picks the details from these tags. To generate the og tags you can use a plugin like SEO By Yoast which is tested and works fine with our theme. Please check these links for more details in this regard: https://kb.yoast.com/kb/getting-open-graph-for-your-articles/ – https://yoast.com/social-media-optimization-with-wordpress-seo-by-yoast/
Another important aspect is server’s response time. Facebook won’t wait to long for requested data and if the server respond to slow some data will be skipped. Checking your site with google page-speed tool I’ve noticed that the response time is higher then 6s, please check the screen: http://screencast.com/t/2qMDqyDS2 Make sure that your server meets theme’s requirements and also ensure that the parameters from system status have the values indicated here: https://forum.tagdiv.com/requirements-for-newspaper/ – https://forum.tagdiv.com/system-status-parameters-guide/
It is very likely that Facebook won’t anything about a new published post. Facebook handle a huge amount of data and a new published post won’t be indexed automatically. However you can force Facebook to update new posts by running a fresh scrape with debugger tool: https://developers.facebook.com/tools/debug/og/object/ – http://screencast.com/t/8rKTpv28f
Hope this helps!
Thanks!
Did you try the normal fixes to solve the issue with your WordPress setup?
a) proper install of theme and plugins; disable plugins that came with former theme
b) check enough system resources per the theme system status
c) disable plugins you might be using that conflict with Visual Composer
d) clear cache in browser and on your site
e) RTFM (read the instructions)
f) turn off ad blocking or intrusive anti-virus that blocks your own WordPress admin panel
g) be very specific in WHAT does not save, where, and what you did to try to debug why YOUR setup isn’t working
h) review other topics on here as to how folks fixed their particular problem, such as using cloudflare the wrong way, or not clearing cache, etc. — only YOU can manage your own website — theme cannot fix things unrelated to itself, nor can others
i) if you ask for help, people here try to help
j) insults and the like help no-one
Tens of thousands of people using this theme for 3+ years use it every day; but not every web hosting setup is the same. If your setup works with “normal” WordPress settings and is up to date with latest secured version of WP, theme should work if properly installed.
Tech support offers help as time permits, in order received, and they do respond to everybody and all emails. And have always done so, as I can attest as long time user.
Don’t give up! Try to check some of the things mentioned above AGAIN, if done already — try changing to different web browser (e.g., CHROME); if you’re using broken old version of Safari on Windows, or similar, that can be issue also.
Helps to describe what you are doing and HOW you are doing it, and perhaps you will get some help.
Hi!
I would like to report a problem.
I updated my theme from v7.1 to v7.4 and lost all my theme settings.
No problem, I have exported the settings… which is not working…
Maybe bad theme version, upload theme backup and then import… not working, every option is still empty.
Don’t worry, I have a DB backup, let’s roll back! Not working either.
Okay, set every option back by hand. Export theme options. Import theme options. BOOM, empty Theme panel again.
🙁
Screenshot from Newspaper system status
Hi,
Please disable all your plugins except Visual Composer and try to save settings again and see if it works.
If you still have issues please check the System Status parameters – http://screencast.com/t/1cIDGsp1P and increase them to at least recommended values – https://forum.tagdiv.com/system-status-parameters-guide/
Also if you have a security module on your server like suhosin please try to disable it as it could cause similar issues.
Let us know how it goes and if you still have issues contact us via email at contact@tagdiv.com and provide wp-admin access so w can take a closer look. Also paste a link to this topic.
Thanks!
Hi
Please make sure that the parameters from system status have at least the values indicated in our documentation: https://forum.tagdiv.com/system-status-parameters-guide/ also try to deactivate all plugins except Visual Composer, clear all caches then test again.
If the problem persist check browser’s console while you’re saving the settings. If the settings cannot be saved there shroud be an 403 or 404 error which refers at admin-ajax.php file.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.
Thanks!
Hello,
1. Upper menu in Theme support
2- menu on the left, Welcome, Plugins, Install Demos, Support and System status
3- located in the central part of Welcome, Plugins, Install Demos, Support and System status
To remove red-marked areas.
make the area marked in blue landing page.
Remove them completely, but I want you to direct The opening panel.
How can I do ?
İmage: http://prntscr.com/cmvpa9
Thanx.
Hi
PLease make sure that you update the theme according with our documentation: https://forum.tagdiv.com/how-to-update-the-theme-2/ also check if the parameters from system status have the values indicated here: https://forum.tagdiv.com/system-status-parameters-guide/ , deactivate all plugins except Visual Composer, clear all caches, purge the cdn if you’re using then test the site again.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.
Thanks!
Hi
Please provide page’s shortcode from Visual Composer via http://pastebin.com/ so we can duplicate it on our side and have a closer look at this issue. Also make sure that the parameters from system status have the values indicated here: https://forum.tagdiv.com/system-status-parameters-guide/
Thanks!
Hi again @Chris,
It does not affect me, I tried to help @nano2408 but thank you anyway!
I will put again his last topic because Nano will be confused and tagDiv Staff will not answer his question.
—————————————————————————————————-
Hey Andrei,
I will try everything you wrote above but first let me quickly ask and tell you few things ( Else I have to wait till monday 🙂 )
I have already commented out the code you mentioned here few days back : http://screencast.com/t/RZLIOPUNdqh and under system status it says it’s active “https://i.snag.gy/QFe4y5.jpg” . I haven’t yet changed or modifed any IDs here http://screencast.com/t/uCFJxcIAlu . Is it not working because of that ? Though I can see “TD spped booster ” is mentioned under the “View source code” of my homepage or any page on “Google Chrome”
Actually I dont know how I should do it correctly .Once I had tried by getting the ID using debugging but couldn’t see find appripriate code for plugins like Facebook login and YT subscribe. Can you please tell me ( or give me tutorial link ) for how it do it correctly.
I have also sent you a mail with login credentials too check whatever you wish to.
Thank you very much for all your assistance. 🙂
PS: Excusme for any mistake in this mail. I am trying to make it fast so that you can read it today 🙂
Hey Andrei,
I will try everything you wrote above but first let me quickly ask and tell you few things ( Else I have to wait till monday 🙂 )
I have already commented out the code you mentioned here few days back : http://screencast.com/t/RZLIOPUNdqh and under system status it says it’s active “https://i.snag.gy/QFe4y5.jpg” . I haven’t yet changed or modifed any IDs here http://screencast.com/t/uCFJxcIAlu . Is it not working because of that ? Though I can see “TD spped booster ” is mentioned under the “View source code” of my homepage or any page on “Google Chrome”
Actually I dont know how I should do it correctly .Once I had tried by getting the ID using debugging but couldn’t see find appripriate code for plugins like Facebook login and YT subscribe. Can you please tell me ( or give me tutorial link ) for how it do it correctly.
I have also sent you a mail with login credentials too check whatever you wish to.
Thank you very much for all your assistance. 🙂
PS: Excusme for any mistake in this mail. I am trying to make it fast so that you can read it today 🙂
Hello Joe,
The HTTP error is a general one and it could be generated by many causes. First of all, please ensure that your system status is increased to the higher value, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ then make sure if this error is not generated by your untested plugins. If you are using something like that in your theme, please try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out the conflicting plugins. Finally, if this error will persist, please try to use the Force Regenerate Thumbnail and regenerate the latest loaded image on your site and check the results because should work as properly.
Hope this helps!
Thanks for your understanding!
Hi
I’ve checked the indicated link and the issue is no longer visible. Moreover I’ve noticed that you changed the position of image’s caption which may lead to some issues in some circumstances. I’ve also made a few tests on my side and couldn’t duplicate the issue.
Keep in mind that the theme is carefully tested and it works as expected. You changed lots of theme’s default features and those changes may cause issues. As a reference you ca do a test install on a sub-domain or on your local computer only with Newspaper theme and the plugins included in its path. Like this you will be sure that any possible issue is not caused by a plugin or by some customizations.
With regard at Speed Booster I can say for sure that the plugin works fine. From above resources only on is called by the theme, the fonts from google. Anyway Speed Booster will move any css.js resource it’s added in code and also if the plugin is active in System Status. Check this link for more detail in this regard: https://forum.tagdiv.com/topic/speed-%e2%80%8b%e2%80%8bbooster-akismet-php-problem/
Thanks!
Hello humans,
Try to update the theme to the latest version of it (Newspaper 7.4) and also, update the required plugins (Visual Composer 4.12.1 and Social Counter 4.1). Check your system status and increase the parameters to the higher value according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
If your problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin), FTP access so we can further inspect it closer your setup page. Provide the link of this topic so we can easily identify you.
Hope this helps!
Thanks for the message!
Hello manjeetsehgal,
If you are using a playlist at your homepage, please ensure that you have enabled the multibyte module. Please contact your host and make sure that PHP multibyte module is installed and activated – http://php.net/manual/en/mbstring.installation.php
Also, if you are using some untested plugins, please try to disable all of them and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Check your system status and if all of the parameters are not higher increased, you will have to increase them to the higher value, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
Further, if the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and FTP access so we can further inspect it closer your setup page. Please provide the link of this topic so we can easily identify you.
Let us know how it goes!
Thanks!
Hello,
Unfortunately page speed is a very personal thing and it depends on lots of things starting from the server that you use. If your hosting is slow, you can do every bit of customization out there, but you will not get anywhere. Please make sure you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/ and increase your system status parameters like so: https://forum.tagdiv.com/system-status-parameters-guide/
You might even consider changing the host. If this is not the case, thn you can try this topic for a more customized approach to page speed: https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
Thank you!
Hi
Please make sure that the parameters from system status have the values indicated here: https://forum.tagdiv.com/system-status-parameters-guide/ also make sure that you’re not using special characters in sidebar’s name. You can use only Latin characters from a-z and 1-9. Id the problem persist try to deactivate all plugins except Visual Composer, clear all caches then test the site again.
Let me know ho it goes.
Thanks!
