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Hi,
Make sure if you are using the latest version of the theme and also, the system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!
Hi,
Please take a screen to your system status and provide here. Also, make sure if you are using the latest version of the theme installed via FTP way, remove all fo untested plugins, clear all the caches, purge CDN files and check the results.
Thank you!
Hi,
When you update the theme, the old plugin will be disabled and it is necessary to update them from the Plugins section from here -> https://www.screencast.com/t/VbY3X1slg Also, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!
Hi,
I have checked more than 15 posts of your website but I did not saw your duplicate Like button at the bottom of your page, sorry! Please provide the exact link with the problem so I can identify it closer that section and also, so I will be able to provide a more accurate response.
Regarding the moving of your “HOME” menu items, please notice that when you have correctly made that change and save it as properly, it sohuld works as expected. Ensure that your modification has successfully saved in order to achieve good theme results. Otherwise, please check your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ If the problem is still there after you have made these changes, please let us know.
Thank you!
Hi there,
1. I have loaded the travel blog templates and I seems unable to edit the templates colour and texts. I like to keep the structure (template) and just would like to edit the content. For example, I added a feature image to the page. It does not show. example 2, I could not remove the Revolution slider comes with the template.
2. Does my purchase comes with the activation code for WPBakery Page builder?
3. How should I fix this? I found this in System status
3a.”v4.9.3 – Disabled – incompatible plugin detected: amp/amp.php”
3b.” 256 – the max_input_vars should be bigger than 2000, otherwise it can cause incomplete saves in the menu panel in WordPress. To see how you can change this please check our guide here.” I have asked the hosting to increase the WP memory to 128MB.
Please help me.
Thank you in advance
Regards
Shelly
Hi,
Check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ Clear all the caches, purge CDN files and check the results.
Thank you!
Hi,
Please check our theme’s requirements from here -> https://forum.tagdiv.com/system-status-parameters-guide/ Check this guide with your hosting provider and check if these requirements are met.
Thank you!
Hi all,
Please check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ Probably, your PHP memory has exhausted and that’s why this happens.
Thank you!
Hi all,
Make sure that your system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ Check all of these and increased them if are not right. Also, check the WordPress version to be updated and check the results.
If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer oyur setup page.
Thank you!
Hi,
Please ensure that your system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ Probably, you PHP memory has exhausted and that’s why you cannot make any change.
Hope this helps and let us know how it goes!
Thank you!
Hi all,
First of all, please check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, update the theme to the latest version of it (NP 9.6.1), remove all of the untested plugins, clear all the caches, purge CDN files and check the results.
Hope this helps and let us know how it goes!
Thank you!
Hi,
Thanks for your reply. I now come back to square 1. In my previous comment I said that the Mobile Theme was working, but I don’t know how, but now it is not working again. It is displaying the theme as if the plugin weren’t installed and I haven’t made any changes at all. I tried deactivating the plugin and activating it again, but I get the mobile version of the desktop theme.
This is frustrating, because I don’t know what is making this happenning again. I checked the system status of the theme and it says that the Newspaper mobile version is active. And it is also frustrating because answer, as very helpful as they are, should be faster.
Hi,
I have been trying to change some AMP settings.
This is the settings page –> https://www.screencast.com/t/klPekGTzwi0F
I’ve updated to 9.6.1 but I cant see this setting page on my WordPress.
I’ve verified that i have the right version by checking the ‘System Status’ in your theme.
Please help.
Because of a separate earlier problem, now resolved, I had already come into compliance with the theme requirements. So all of the boxes were green in “Newspaper system status.” In particular, my “WP Memory Limit” is 256 MB/request.
Nevertheless, adding a single plugin (at least from the list I gave that I tested), when coupled with tagDiv Composer and tagDiv Cloud Library, is enough to kill post editing.
Hi,
I think that your problem is regarding theme saving, right? Make sure if you are using the latest version of the theme installed via FTP way and also, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/search/system+status/ Also, that code should have to be added in Custom CSS section area from the theme panel.
Thank you!
Hi,
You can use the licence only for one final/online product, for example if you want to change the domain you’ll need to remove the key from the first domain and after that you can use the licence for the theme on the new domain; for more details please check our documentation -> https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/
-> https://themeforest.net/licenses/standard
-> https://themeforest.net/licenses/terms/regular
How to remove the licence key? simply reset the license key in the theme system status panel
– https://www.screencast.com/t/rdjQDTbokwT
There are online guides you can check when moving to a new domain
– https://www.quicksprout.com/2015/09/16/the-simple-guide-to-moving-your-wordpress-site-to-a-new-domain/
– https://wedevs.com/92444/change-wordpress-site-address/
– http://www.wpbeginner.com/wp-tutorials/how-to-properly-move-wordpress-to-a-new-domain-without-losing-seo/
– https://www.quicksprout.com/2015/09/16/the-simple-guide-to-moving-your-wordpress-site-to-a-new-domain/
– https://beginnersbook.com/2013/11/change-domain-name-without-losing-traffic-and-seo/
– https://codex.wordpress.org/Moving_WordPress
Thank you!
I just saw that the themes registration is gone. Now that I’ve entered the Envato code, it says “thank you very much for registering”, but then the system status again says that the theme is not registered.
how can I reactivate the theme?
Hi,
I’m new here and not sure if this is the correct place to ask a question or whether I need to call support – who are currently closed anyway.
I’ve set up Newspaper 9 on the basic AWS Lightsail package so I can familiarise myself with the theme and get the design I want.
On checking the Newspaper 9 System Status page there are two yellow flags –
1). max_input_vars. This is currently set to 1,000 thought the text next to it says it should be a minimum of 2,000.
2). wp_memory limit. This is set to 64Mb but the recommended minimum is 128.
I’m not a network or OS expert and was wondering if someone could tell me how to do this or if there is a manual somewhere relevant to AWS Lightsail.
Thanks
Best
Gary
Hi,
Before installing the theme, make sure if you are using the latest version of it and also, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/
Hope this helps and let us know how it goes!
Thank you!
Hi,
Check the system status parameters to be increased according to ur documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!
Hi,
Please check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, remove all of the untested plugins, clear all the caches, purge CDN files and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.
Thank you!
Hi,
Please make sure that you have an working logo for footer
-> https://www.screencast.com/t/rCO67ET6
-> https://www.screencast.com/t/rCO67ET6
Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
Please check if the WP-debug is set to false in the WP-config file, then check if the warnings are removed.
Thank you!
Hi There,
I’m having a similar issue as the OP. I’m getting this error:
Warning: getimagesize(https://staging1.nonstopdestination.com/wp-content/uploads/2019/03/nsd_white.png): failed to open stream: HTTP request failed! HTTP/1.1 404 Not Found in /home/nonstopd/staging/1/wp-content/plugins/td-cloud-library/shortcodes/header/tdb_header_logo.php on line 639
I disabled all plugins except for Tagdiv composer and library, and I’m still getting this error.
I contacted my host to make sure all settings are correct as per Tagdiv’s requirements, and they are.
I always get the error when I add my logo to the header. When I remove the logo, the error is gone.
One issue I wasn’t able to solve is the max_input_vars. Three different support people from my host have changed the number from 1000 to 30000, and they all confirmed it has changed, but the system status is still showing 1000. My host has no idea why it’s showing the wrong number.
Any help would be greatly appreciated.
Hi,
It seems to be a problem caused by the server. You can check the following useful topic from here -> https://www.stechies.com/editor-encountered-unexpected-error/
Also, make sure that this is not a plugin conflict, please deactivate all non-theme plugins, clear all cache and try again!
Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
Hope this helps!
Thank you!
