Search Results for 'update'

Hello Eurorus,

This type of problem appears when you are using a more powerful caching plugin and I suspect your problem begin from this case. In general, the main page should be updated automatically without you need to follow the steps which you have presented above. Please try to disable all the active plugins, leave just Visual Composer to active and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, please notice that we recommend using the WP Super Cache plugin for your caches. If you problem is still there, please try to switch the theme to the default one and try to set your home page to be from your latest posts from WP panel ->Reading, like this -> http://screencast.com/t/2w6WacyC and check how it goes.

Hope this helps!

Thanks for your understanding!

Hello buczek,

First of all, please notice before each update we recommend doing a full backup for all your data to be sure in this regard. For more information about how you can do a backup, please check here -> https://codex.wordpress.org/WordPress_Backups After doing this, you will have to make your update only via FTP because this is the surest method for updating. So, please notice that all your data is kept on MySql database and after you will come back on your theme using the latest version, all of them will be found there. Please notice that if you have some additional customizations through the code and the core file which these have been added was been changed, the new update will overwrite these files and you will lose these customizations and that’s why it is ok to make a backup.

Hope this helps!

Thanks for your understanding!

Hi,
I can’t say for sure as there is no official plan for it at the moment. However we are always looking to update and improve our themes so maybe in a future version we will be able to implement it, jut not at the moment.
Thank you!

Hi,
the currency widget as well as the social counter will update a few times a day only and is affected by cache. if you use caching on your site then only when the cache gets cleared will the widget update it;s results. Give it a bit of time and try it out by clearing the cache.
let us know how it goes.
Thanks.

Hello PGN,

I have checked your website and I saw that your Social Counter works as properly. Also, please notice that the Social Counter uses Visual Composer and if this plugin is not updated correctly, the counter will not working.

Thanks for your message!

Hi,
Thank you for your suggestion. If we plan on working on AMP we will consider this for future updates.

Hi,
I tested this again and there seems to be an issue with this field. Please edit this file like so: http://screencast.com/t/yfFnaVby
That should do it. I will add this issue on our list for future updates and we will fix this in a future version.
Thank you!

Hello,

There are 2 issues we know of that cause the theme panel to not save it’s settings. one of the issues was a theme bug that got fixed in the latest version of newspaper so please update your theme to the latest version.
Another issue we know of is the wordfence plugin. You need to set wordfence to learning mode in order for it to work with the theme. You can read this topic: https://forum.tagdiv.com/topic/cant-save-theme-settings/

Thank you!

Hi,
You may have an incompatible plugin that causes this or maybe the theme update did not go as planned. The best thing to do is delete your theme and install it again fresh via ftp: https://forum.tagdiv.com/install-via-ftp/ and rename the plugins directory of wordpress. This way only the theme will be active with no plugins. Test it out and see if the dashboard displays the same. If the problem is not there anymore, you can redo the plugin folder name and see if there is a plugin that causes this issue.(also clear any cache you might have on browser, host or cdn)
Let us know how it goes.
Thank you!

Hello sfeaton,

First of all, please notice that you are using the latest version of the theme (Newspaper 7.1.1) because with it will come bundled the latest version of required plugins (Social Counter 4.0 and Visual Composer ->4.11.2). So, please try to delete your old of them from Plugins Area, like this -> http://screencast.com/t/iBEN025fJP and then you will install these plugins from Theme panel->Plugins Area which comes bundled with our theme, like this -> http://screencast.com/t/cBh15u5sF Try to clear all your caches and now you have updated all these plugins. Please try to do all of these tips only via FTP because this is the surest method for updating. For more information about updating, please check our documentation here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Hope this helps!

Thanks for your understanding!

Hello,

There are 2 issues we know of that cause the theme panel to not save it’s settings. one of the issues was a theme bug that got fixed in the latest version of newspaper so please update your theme to the latest version.
Another issue we know of is the wordfence plugin. You need to set wordfence to learning mode in order for it to work with the theme. You can read this topic: https://forum.tagdiv.com/topic/cant-save-theme-settings/

Thank you!

Hi,
We are not sure why this happens as we have not developed this tool. You can easily see the update information on the newspaper page on themeforest: http://themeforest.net/item/newspaper/5489609
Thank you!

Hello Donmartini,

Please try to do a fresh install via FTP because this is the surest method, in this case, according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ Also, please ensure that you are using the latest version of the theme (Newspaper 7.1.1) and also, the latest version of the plugins, like ->Visula Composer 4.11.2 and Social Counter 4.0. Try to clear all your caches and test it again. Also, if you problem is still there after this advice, please try to make a new install from scratch and check the results there.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello queencity315,

If you want to know what type of version you are having at the moment, please check like this -> http://screencast.com/t/vhvcc6rqHGv Also, please notice that you can update your Theme via WordPress but we do not recommend this way because it might appear some errors during the updating process and the theme will be broken. Always, please try to make your update only via FTP because this is the surest method for updating. Try to do this according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/

Hope this helps!

Thanks for your understanding!