- NewsmagHow to update a plugin
- NewsmagHow to update the theme
- NewsmagHow to update the WPBakery plugin
- NewsmagCategory templates
- NewsmagWhat’s included in Newsmag theme package
- NewsmagAjax view count
- NewsmagSmart Lists
- NewsmagFeatured images
- NewsmagFeatured image or video
- NewsmagModal window
- NewsmagtagDiv slider gallery
- NewsmagVideo playlist
Hello natscentral,
Please ensure that you are updated all your plugins. For better results, you have to use the Social Counter 4.0, Visual Composer 4.11.2. Please remove/delete the older ones and install only the newer ones.
Hope this helps!
Thanks.
Hi,
I just updated to the 7,0 version.
On the buttom of the homepage i added Exchange block. Insstead of exchange rates it gives me error:
Exchange API error: Api call failed
Website: http://ceo.com.pl/
Can you help me to find the problem?
Hello,
I’m seeing some errors on archives template page after updating everything to the latest version:
I have the following running:
WP: 4.5.2
theme: 2.3.6
VC: 4.11.2
I did an update after a “global” jQuery issue with WP and VC and now I see these errors.
Please advise.
Thank you
Hello Edu Gomes,
Please ensure that you have correctly done your update. Usually, we recommend doing an update only via FTP because this is the most safety method in this regard. The exchange Widget is just tested with the new theme and works as properly. Also, please check our documentation here -> https://forum.tagdiv.com/exchange-widget/ Please try to disable all your active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. If your problem is still there, please try to make a new fresh install via FTP and check the results.
Hope this helps and let us know how it goes!
Thank you for your understanding!
Last night I update my theme (Newspaper 7) then shadow isn’t working. how to solve this.
Hello!
I updated my theme to Newspaper 7, but I’ve had no update to my tagdiv social counter (am on 3.1). As a result the social counter looks really weird on my sidebar: http://citysavvyluxembourg.com/
Can you help?
Thank you
Hello,
The updated version of the plugin no longer has the visual representation of the templates. they can be found here now: http://screencast.com/t/H09uFEr8 and you can select the template you want from a drop-down list, but without the visual icons.
The new version also included this message for activation but you can ignore this message as the free version we bundle with our theme cannot be activated. They ‘omitted’ to remove the message from these versions of the plugin and we cannot hack the plugin as it will break our license agreement with wpbakery.
Thank you!
Hello all,
Please ensure that you are using the latest version of Visual Composer 4.11.2 that come bundled with the latest update from Theme Forest. Please clear all your caches and check again the results. The Social Counter should work fine because was tested with the latest version and works as properly. Also, please notice that the Social Counter is not live and it may take a while until this process works fine.
Hope this helps and let us know how it goes!
Thank you for your understanding!
I need help with 2 things.
1. All my featured images disappeared.
2. How to update the theme?
My website: http://www.lifehealthandfood.com/
Thanks.
Hi Catalin,
everything is updated to the latest version and caches are cleared to.
The counter shows 0 like instead of 1600, i think it’s doesn’t recognize the Facebook page at all (https://www.facebook.com/osservatoreseriale/).
Thanks
Import script started:
> Newspaper 4 settings not found in database! td_008 – not found
> Quiting!
As newpaper rolled out a new update yesterday, I tried to update the theme. I get the above message when I start the update script.
What should I do ?
Hi
We work at next theme update which will be a major one for Newsmag too. I can say for sure how much time will pass until will be ready but we do our best to release it in shortest time possible.
Thanks!
Hi
V 2.3.6 is tested and mobile menu and search button works fine. You said that is a new install but after I looked on your test website where you have V 2.3.6 instilled I’ve seen a custom page structure which is not generated by the theme. This container breaks theme’s layout: http://screencast.com/t/svERL3plO so you have to adjust it’s style or remove it from page source.
Try to install the theme again and make sure you do a clean update. By this I mean that you have to delete previous install and upload new themes files via WordPress or vis ftp. Also deactivate all others plugins except Visual Composer and test the theme again, without making any changes in its code, or whiteout any additional plugins.
Thanks!
Unfortunately the caption Id issue is still present in newspaper 7. This issue was not fixed in the new update as this option to add images is added by plugins not the theme itself so there were other issues that had a bigger priority.
Thank you!
Hi @all
Make sure you have last theme’s version installed, V 2.3.6 and last version of Visual Composer at 4.11.2. For more detail about the update check our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ – https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/
If you still can’t manage to solve this open a new topic and provide your site url and more details about your issue and we will inspect it as soon as possible.
Thanks!
Hi
You have to enable ajax post view count to have the post views update if you’re using a cache plugin: https://forum.tagdiv.com/newsmag-ajax-view-count/ Also make sure you have set up WP Super Cache according with our documentation: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thanks!
Hi,
Please update your theme to the latest ‘newspaper 7’, and try this without any plugins. plugin conflicts can cause issues with video playlists. Please deactivate all of theme except visual composer, clear cache and reset cdn files.
Let us know how it goes.
Thank you!
Hello,
Thank you for your kind words and appreciation. The mobile theme is just the 1.0 version at this time. We will add improvements to it with coming updates, but at the moment, there is no setting for fonts customization for it. Fonts in the mobile theme are added with CSS inside the mobile folder and the style css file: http://screencast.com/t/emhA2RJ55Ry
Thank you!
Is there some important update in “style.css” file for 2.3.6? I didn’t upgrade the CSS file as we have some our modifications for theme.
Hi
After WordPress updated at V 4.5 there appeared a jQuery conflict in our theme. We fixed this conflict and the current theme version available on themeforest works fine, also we included last version of Visual Composer plugin.
Try to update the theme at V 2.3.6, and Visual Composer at V 4.11.2 following our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ – https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ deactivate all other plugins, clear all caches and test again.
Thanks!
Hi
I’ve checked your site and noticed that you’re using V 2.3.5 of the theme. After WordPress updated at V 4.5 there appeared a jQuery conflict in our theme. We fixed this conflict and the current theme version available on themeforest works fine, also we included last version of Visual Composer plugin.
Try to update the theme at V 2.3.6, and Visual Composer at V 4.11.2 following our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ – https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ deactivate all other plugins, clear all caches and test again.
Thanks!
Hi,
Please make sure you follow this guide to set it up properly and allow it a bit of time to update as it will only make a few requests per day and is also affected by cache: https://forum.tagdiv.com/tagdiv-social-counter-tutorial/
Thank you
Hello nycinsider,
I suspect this behaviour happens due that you have custom code for your font and this will apply after the default code that is loaded from style.css and this font maybe is too large for your menu items and because of this will wraps on the two line. Also, if you are using the child theme and you have the latest update of our theme (Newspaper v.7.0), please ensure that you have updated and the child theme which comes bundled with our theme.
Hope this helps and let us know how it goes!
Thanks.
Hello henrib,
Usually, we recommend making your update only through FTP because it is the most safety way that you can do an update. The Envato Toolkit plugin sometimes creates some errors and might appear this issues in the updating process and if you try to update your theme within WP you get this error because the entire folder wich contains the source code is not removed totally and because of this you will get this warning with ‘Folder already exist’. Please try to remove your old version and try to update it only via FTP according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/
Thank you for your understanding!
Hi,
Please try to disable all your plugins except visual composer and clear cache again to rule out a plugin conflict. We have no such reports yet of the theme update causing these issues. Please provide a link to your site so we can inspect it.
Thank you!
