Search Results for 'update'

Hello Monica,

Unfortunately we have different time zones. For us it’s 11 AM now (GTM +2). Sorry you had to remake some of the settings on your site. This happens when you update from 4 to 6. It’s like switching to another theme.

We are sorry for the inconvenience.

Hello Zakkery,
There was a glitch in the 6.4 version where the smooth scroll did not work anymore but it got fixed in the current version. Please update your theme and smooth scroll will work again. We are sorry for the inconvenience.
Version 6.5 changelog: http://screencast.com/t/XaLGOCpLC
Thank you!

Hi,

I recommend to upgrade to the latest version of the theme 6.5.1 so it will be no issues, please check this guide – https://forum.tagdiv.com/how-to-update-the-theme-2/
We will test latest version of Visual Composer also with Newspaper 4 but we need some time to do this.

Thanks!

Hi,

I have checked your page on desktop and did not found any issues, the background image is loading fine – http://screencast.com/t/o3zfabXVFa Do you have this issue on specific browser?
I also checked on an Ipod and you are right the image is not loading.
Please disable all your plugins except of Visual Composer, clear cache and check again. Also make sure you use the latest theme version 6.5.1 and update the Visual Composer to the latest version 4.7.4.
If the issue persist please provide about your settings for that row(some screenshots may help) so I can recreate it on my side as I could not recreate this(I have used a parallax image and work on mobile device).

Thanks!

Hi,

Also you could try to update the theme and try the shim version of VC – https://forum.tagdiv.com/topic/disable-visual-composer/

Thanks!

Hello Carel,

At the moment our theme does not support that feature. Maybe in a future update we will be able to implement such an option. It is hard to say what the future will bring and what features the next update will have.

Thank you for your suggestion!

Hi,
These types of situations can occur if you do not use a top menu.
This type of problem was reported to our developer and hopefully it will get fixed in a future update.
Thank you!

Hi,

Newspaper 6 is practically a new theme, the whole code was rewritten so you have do a clean update and make sure that no old files remain, check this guide(try FTP method or wordpress) – https://forum.tagdiv.com/how-to-update-the-theme-2/ also please disable all your plugins and always make a full backup of your site.
After you update the theme, please run the script, like it is specified in the documentation(it will import old settings, rename the shortcodes..) and update also the theme’s plugins.
Please note that the old custom modifications to the files or custom css will not work, you will have to adjust and re-add them. Unfortunately you have to re-add the widgets to your sidebars(the custom sidebars will be imported – you don’t have to create them again) as they will become inactive or doesn’t exist in version 6.
Let me know how it goes!

Thanks!

Hi,

You have this issue because you use Visual Composer on posts page, unfortunately the tagdiv gallery was not designed for to be used in a text block. We will take a look at this and we will try to fix it in a future update. Please try thsi custom css until we fix this: http://screencast.com/t/nObvBKsvR

.single .wpb_text_column .td-gallery-slide-copywrite {
background-color: rgba(0, 0, 0, 0.8);
display: inline-block;
float: left;
font-size: 11px;
font-style: italic;
line-height: 1;
padding: 4px 6px;
text-align: left;
}
.single .wpb_text_column .td-doubleSlider-1 .td-slide-item .td-slide-galery-figure img {
bottom: -50%;
left: -85%;
margin: auto;
overflow: auto;
position: absolute;
right: -50%;
top: -50%;
}

Thanks!

Hello Monica,

I did a little digging and found that the error comes from the old social sharing widget from newspaper 4. You updated the theme from that version and that is what causes it. The sharing widget in the sidebar is no longer available in the newer versions so you have to remove it from your sidebar in appearance->widgets.
Now you can activate social sharing from the theme panel and the social counter plugin.
Newspaper 6 was built from scratch and there are a number of big changes made. Some old features will not work anymore because they have been replaced by the new ones.

I hope this helps.
Thank you!

Hello,

There are multiple ways to update the theme. Please follow our tutorial in the documentation: https://forum.tagdiv.com/how-to-update-the-theme-2/
As a note, only visual composer was updated in the new version for security reasons. Nothing else was changed. So you can just update the visual composer (Install only the one that comes with the theme).

Thank you!

Hello,

Please only use the visual composer version that comes with the theme. Our latest update 6.5.1 contains the latest version of visual composer, but you have to install it from the theme panel not the plugins section http://screencast.com/t/eOzctAU763lY
Please remove other versions ov visual composer you might have installed and install the one from the panel.

Thank you!

Hi,

We already added an additional css file for Woocommerce and it will be loaded only when Woocommerce plugin is active – http://screencast.com/t/mssrs9kJt We will try to find a solution also for bbpress in a future update. You can search andremove all the bbpress related css from stylesheet file if you want this – http://screencast.com/t/f44S8MHRF7Mv

Thanks!

Hi,

1. I cannot see you image to understand the VC issue it redirects to – http://screencast.com/t/TxjonXpF
Please make sure you update also the Visual Composer properly, deactivate and delete it from Plugins, then install it from here – http://screencast.com/t/NeIrAMKdm3
2. Unfortunately the block title style 1 that you used in previous version doesn’t exist anymore in version 6 and you have to edit each homepage blocks(or your widgets) and change the background color – http://screencast.com/t/7qRvDzjc

Newspaper 6 is a whole new theme that is released for free for all of our existing customers so an update from 4 to 6 may cause the same issues as switching to another theme (but we did try to maintain compatibility where ever possible). We tried to find the best way for the transition(the script), but some issues may appear. We are very sorry for all the problems that the update caused.

Thanks!

Hi,

This is on our list, we will do some tests using latest version of the plugin with Newspaper 4 and we will fix potential issues for future update.

Thanks!

Hi,

@Gregory We will try to do some tests using Shim version of the Visual Composer in the next weeks. You can also test it on your side if you want – https://forum.tagdiv.com/topic/newsmag-1-7-1-killed-our-server-again/page/3/#post-52148

@paulberrow This is on our list, we will do some tests using latest version of the plugin with Newspaper 4 and we will fix potential issues for future update.

Thanks!

• This reply was modified 10 years by Alin [tagDiv].