Search Results for 'update'

Hi,

This message appears when your theme has not been correctly done. Please update it via FTP way according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/ Please do it in that way and if the problem persists, please let us know.

Thank you!

Hi,

We do not negate that there can be some problems, but we can not recreate it on our installs to see what caused this problem, we’ll need to investigate this problem on some websites that have this problem; please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. Include a link to this topic in the email.

Also in new update v9.7.1 we tried to fix as many problems we could.

@Onofriomarcomancini If you need a refund, you can make a request here and we will provide it: https://themeforest.net/refund_requests/new

Thank you!

Hello,

We are not getting this on any of our testing platforms so we cannot recreate it. If it was a theme issues, we would also have been able to detect it, but since this is not the case, I suspect there is an external cause for this.
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Alternatively, if you did not replace all of the theme files we recommend you do so now. Delete all of your theme file structure as it was changed in the latest version.
Make the update the proper way by deleting your theme and installing the latest version as shown here: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hi,

You can use the header manager and set a header without ads on homepage, in this way you’ll not need to change the code in theme files after each update.

Thank you!

Hello,

Sorry for the inconvenience but if you update the theme and do not update the tagdiv composer plugin immediately (the first thing you do) then the widgets will be gone.
Keep this in mind for any future update After you update the theme, make sure you press update for the tagdiv composer as the absolute first thing you do in the dashboard.

Sorry for the inconvenience caused.

Please activate your tagdiv composer plugin. Access the theme plugins section and press the update button for all the thee plugins and make sure you activate the required tagdiv composer page builder.

Thank you!

Hello,

Please update the theme again using this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
There was a new update to version 9.7.1 that fixed the issue mentioned as well as other issues

Thank you!

Hello,

There is a new update (Newspaper 9.7.1) which fixes the issues found in 9.7: https://www.screencast.com/t/yvsa8WiW

Thank you!

Hello,

The change log for the new update is always posted on the envato page: https://themeforest.net/item/newspaper/5489609
The new update is a dot revision fixing a few issues detected in 9.7:
https://www.screencast.com/t/yvsa8WiW

@both, if you need help with issues regarding the latest updates please make sure you read this first: https://forum.tagdiv.com/topic/important-new-update-newspaper-9-7/

Thank you!

Hi,

Please make update to Newspaper v9.7.1 if the message is still there, go in Plugins and delete the tagDiv Mobile Theme https://www.screencast.com/t/scIuvsPNbV after that go in Newspaper>Plugins and update the tagDiv Mobile theme and activate it https://www.screencast.com/t/54HcBdG8p ( if you need it ).

Hope this will help you!
Thanks.

Hi,

Please ensure that your theme update was correctly made via FTP way and all of the theme’s requirements has been respected according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/

Hope this helps and let us know how it goes!

Thank you!

Hello,

The new theme update made a few changes to the folder structure.
Most of the theme files were moved into the tagdiv composer plugin as per the requirements of envato: https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements.

We wrote an article on the subject here: https://tagdiv.com/updating-the-core-of-tagdiv-themes/

Moving forward with such requirements, a child theme will only work with functions.php, style.css and the few files left in the main theme folder as envato requires all functionality to be added through plugins.

You can find the files needed inside the tagDiv Composer plugin folder.

Sorry for the inconvenience and thank you for understanding.

Hello,

We released a new update (9.7.1) to fix a few problems that got through in version 9.7
It was a so called “dot revision”.

Thank you!

Hello,

Please try to access the plugins section of the theme and press the update button from there. If this also does not work, you will have to install the plugins manually via the wordpress plugins area or as there could be a server issue blocking access to the theme automatic plugin install. If nothing else works, simply delete all theme plugins and use the wordpress plugins area. press the add new plugin and install the plugin versions that come with the latest theme package you downloaded from envato.

Thank you!

Hi,

I made some test and indeed the text for alt logo is not working, will try to fix this for the coming update.

Thank you for your understanding!

Hello,

The files were moved into the tagdiv composer page builder. Please read this topic where we announced the modification: https://forum.tagdiv.com/topic/important-new-update-newspaper-9-7/

Thank you!

Hello,

Please read this topic to learn about the new functionality and what you must do in the new implementation: https://forum.tagdiv.com/topic/important-new-update-newspaper-9-7/#new-post
Make sure you update your theme plugins after you update the theme.

Thank you!

Hello,

The Newspaper theme update brings a change for the theme implementation.
When you’ll be updating to the Newspaper 9.7 version, you’ll need to activate the tagDiv Composer to keep the Newspaper theme functionality you’ve previously used.
Otherwise, you will have basic WordPress functionality, complying with Envato WordPress Requirements – https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements
Please read this article we wrote on the new update https://tagdiv.com/updating-the-core-of-tagdiv-themes/ to learn what it changes and what you must do in order to keep the functionality intact.
Thank you for understanding!

Hello,

When you’ll be updating to the Newspaper 9.7 version, you’ll need to activate the tagDiv Composer to keep the Newspaper theme functionality you’ve previously used.
Otherwise, you will have basic WordPress functionality, complying with Envato WordPress Requirements – https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements

Please note that activating the tagDiv Composer doesn’t mean that you are required to use our custom page builder on your website.
You can use the WP Bakery page builder as you did before the update
We recommended you to do not use the tagDiv Composer and WP Bakery page builders on the same page though, because you cannot edit with WP Baker blocks and shortcodes created with tagDiv Composer or vice-versa.

Please make a backup for your website before updating. If you need help, please don’t hesitate to open a new thread on forum.tagdiv.com or send us an email with all the details at contact@tagdiv.com.

Thank you for understanding!

Hi,

You can make update to Newspaper v9.7.1 these problems was fixed.

Thank you!

Hi @TheWrestlePost,

You can make update to Newspaper v9.7.1 these problems was fixed.
If there are still some problems, please provide some screenshots with tagDiv Composer activate and with tagDiv Composer Deactivate.

Hi @roobanyadav,

Please check this topic -> https://forum.tagdiv.com/topic/error-at-zones-5models-0dom-the-model-does-not-match-the-content/

Thank you!