Search Results for 'use visual'

Hi,
please disable all plugins excepot visual composer, clear cache and reset cdn files if you use it. Then check the images again. If they are not back to their proper resolution, you may have to regenerate the thumbs: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
Image optimization tools usually create this issue but other plugins can cause it as well.
Let us know how it goes.
Thank you!

Hi,
In this case, it;s exactly as I described above. The mobile theme does not use visual composer so the shortcodes will not work on the mobile theme. You can either remove them from the desktop as well or not use the mobile theme and disable the plugin. This way you will have the old responsive version for mobile. (the new menu will still be present)
If you want to place an ad above the next prev section, you can edit the post template files and use a do_shortcode function (this will also not work in the mobile theme) like so: http://screencast.com/t/7hnVgai7s
You have to do this for every post template that you use.
Thank you!

Hi,
The element is created custom for the dark demo version. In order to re-create it you need to create a tab element in visual composer and only use grids with style 1. Then you ned to add an extra class to the tab element: td-tab-color
Once you did this, you need to copy over the css from the black version into the main style.css file: http://screencast.com/t/2A3bCsQF
Thanks.

Hi,
This could be a caching issue or a plugin conflict. Please try to disable all plugins except visual composer clear cache and reset cdn files if you use it.
Let us know how it goes.
Thank you!

Hi,
This could happen if you have any custom modifications in place or a plugin conflict. You can try to disable all plugins except visual composer, clear cache and reset cdn files. ALso if you have any custom modifications, try to revert them to the original form. If you use a child theme please also test this in the main theme to see if files in the child theme are not responsible.
Let us know how it goes.
Thanks.

Hi,
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. his is most likely a plugin that interferes with the css. The gradient you see is the mobile background. It should not be visible on desktop.
Thank you!

Hello jgreenwood,

I have checked your website and I saw that you are not using the Visual Composer for your custom page template. Also, please notice that the Smart Sidebar can be used only through Visual Composer. So, please try to adjust your page template to Visual Composer in order to achieve as you wish. As a hint, please notice that you will need to have these classes -> http://screencast.com/t/hlbmWtrPs in order to achieve best results. For more information about our smart sidebar, please check our documentation here -> https://forum.tagdiv.com/smart-sidebar-2/
Please notice that you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thanks for your understanding!

Hi,
Maybe the theme install did not go as planned and something might have gone wrong. Please reinstall your theme via ftp: https://forum.tagdiv.com/install-via-ftp/ and disable all plugins except visual composer, clear cache and reset cdn files if you use it.
Thank you!

Hi,
We usually do not recommend using the split columns in a 1/2 and 1/2 layout. We recommend using these 3 types: https://forum.tagdiv.com/how-to-use-visual-composer/
I have tested this though on my end but the result is this one: http://screencast.com/t/olwJF76vkPIj
Please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it. Maybe you have a conflicting plugin that causes this. Or maybe you have some custom css that changes the layout. Please also check any css code you might have added.
Let us know how it goes.
Thank you!

Hello nherious,

Please provide your website URL so I can further inspect it closer. I need to know your website so I will be able to provide a more accurate response. Also, please ensure that others untested plugins do not cause this type of issue. To be sure, please try to disable all of them, leave just Visual Composer to active and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps!

Thanks for your understanding!

Hi,
Do you have the mobile theme installed? If yes, then scroll down a bit to see the second editor. The mobile theme uses a second editor that does not use visual composer.
Let us know if this is the case. If not, please send us an email at contact@tagdiv.com and provide wp-admin so we can login and inspect your back-end
Thanks.

Hi,

1) Visual composer is there but you have to scroll down a bot as there are 2 editors now in the back-end if you chose to activate the mobile theme. The top one is without visual composer.
You can read more about the mobile theme here: https://forum.tagdiv.com/the-mobile-theme/

2) This could be a plugin conflict so please deactivate all plugins except visual composer, clear cache and reset cdn files. Also clear any caches you might have on the server.

3) I have checked your mobile menu but it seems to display fine but I see you deactivated the mobile theme. myabe it is tide with the plugins as mentioned above.

AMP and Glue are not tested so we cannot say for sure if they work with our theme. For AMP, one of our top users created a thread about it: https://forum.tagdiv.com/topic/tutorial-getting-started-with-accelerated-mobile-pages-amp/

Thank you!

Hi,
The sortcodes stopped working on the mobile theme not the desktop version. The mobile theme does not use visual composer in order to privde better page speed so that is why the shortcodes do not get rendered. You can read more about the mobile theme here: https://forum.tagdiv.com/the-mobile-theme/
Please let us know if the shortcodes do not get rendered on desktop.
Thanks.

Hi,
This issue usually occurs on a js error. You most likely have a js error on your site. Please disable all your plugins except visual composer, clear cache and reset cdn files. Then identify the plugin that causes this and remove/replace it
Thank you!

Hi,
I have inspected your site but could not find any issues. This usually happens after a major update as the style.css gets cached wither from a plugin, a cdn server or hosting. You have to clear all caches or wait for them to clear themselves as all caches have a reset timer. Plugins can also cause this so please disable all plugins except visual composer, clear cache and reset cdn files.
Thank you!

Hello fathummus,

Please notice that our theme has not been designed to be used in RTL mode, sorry! Most likely, this type of issue appears because our theme does not support RTL mode. Please try to revert the theme to the default state, clear all your caches and test it again and check if this type of problem reappears. Also, if you have a lot of customizations, please notice that we cannot provide support for this type of settings. Also, the RTL customizations are not covered by support, sorry! If you want to display more levels in our theme and you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!
Also, please ensure that this issue does not come from your untested plugins. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. If your problem is still there after this advice, please provide your website URL so I can inspect it closer.

Thanks for your understanding!

Hi,

The search button does not work because you have a js error on your site. This is caused by plugin conflicts so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then identify the plugin that causes it and remove/replace it
As for the spacing under the ad, that comes from the element below it. In your first image, there is a simple text below, and a simple paragraph does not have margins or padding added to it. Title do however. This is the case on your second image where you have a title below the ad:
http://screencast.com/t/N22zsgMFOlv2 This is the default positioning for titles.

Thank you!

Hello,
Sorry for the late reply, but we do not work on weekends. if you take a look at the work hours in the upper right corner of this page you will see that we only work Monday to Friday : http://screencast.com/t/agUEGrL3yD
i have inspected your site and the smartlist issue is caused by an open html tag. Please inspect your site in text mode and make sure you have all html tags closed and elements not inside one another. Creating a smartlist in visual mode can sometimes cause this issue as html is not edited properly by the mce editor. Please check for html open tags and create a new dummy smartlist to see if the problem is still there on every smartlist you create.
Let us know how it goes.
Thank you!