Hello claus,
I have checked your website http://www.acquaplast.it/ and I have noticed that everything seems to work as expected (the homepage pagination and your banner ad). Please ensure that your problem does not come from some untested plugins. For to be sure, please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
In future, if you need more assistance in this regard, please let us know and also, provide some useful screenshots so I can see where is the problem.
Thank you for the message!
hello,l use visual composer would like to create my home page.
Then I select the grid 2 element,but the photo not at center.
how can I modify it?
and I use the block 2 element,but it will show all the content of article.
how can I let it only show the top two lines?
I try to fine the solution on visual composer website.
in this article ,it say “Select grid element you want to modify under Grid param window tab “Item design”.”
https://wpbakery.atlassian.net/wiki/pages/viewpage.action?pageId=3604489
where can I find the “Grid param window”?
Hello Mylo,
My advice is to try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. If you are using such plugins, it is possible that to interfere with the theme and could cause a lot of unknown issues. If you need more assistance in this regard after these changes, please provide your website URL so I can further inspect it closer and also, so I will be able to provide a more accurate response.
Thank you for the message!
The ‘Add Image’ element is not displaying properly in the front end of my website. It does not align correctly and seems to fall short of the right dimensions. All the other elements work. I got in contact with Visual Composer support and they have said that it is a theme issue. This is their response:
Your theme is adding a margin to the “figure” html tag which is used to render the single image element. You can remove it using following CSS code:
figure.wpb_wrapper.vc_figure {
margin: 0px !important;
}
If you want it to affect entire site, then you need to add this via the child theme stylesheet or you can confirm with the theme author whether there is any setting in the theme where you can add it to make the global change. The normal custom CSS at your end is disabled by the theme author.
Can you please help as I don’t know what to do.
Hi,
The image has an opacity of 0 set from the css because the javascript is still broken as seen here: http://screencast.com/t/VaN8yPaFbw Are you sure you deactivated ALL plugins ecept visual composer and cleared cahce? Or maybe you have a JS code running that interferes with the theme js. Please try to restore the theme to it;s defaults and test again.
Thank you!
Hi,
Maybe the version of visual composer you are using is not fully compatible with the theme. Please try to remove your version of VC (deactivate and delete files) and install it from here: http://screencast.com/t/wk0ibQNTw
Make sure you have the latest version of the theme though. If you want to see the code used for block 1, there are multiple places to look. there is this file: http://screencast.com/t/87T5NqA3IuG but this is an extended class of http://screencast.com/t/ghZxSrI3jWp
If you want to target the modules themselves (a block uses one or more modules to display posts), you will have to search for these files for block 1: http://screencast.com/t/gpsSd8vt
Thank you!
Hello Gopal,
If you are using the Wordfence plugin, please try to disable because we have some bad reports about this type of plugin and try to search another one with this functionality, sorry! This plugin creates a conflict in the theme which generate this type of issue with saving. Also, please check your console and see if you have some js errors through it. Also, if you have some errors about admin_ajax.php please contact your hosting provider because the problem is related from the server. Also, you have to check your system status if it has the right values for the parameters, otherwise, you have to increase the systems status, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
Please notice that you have to try this advice without any untested plugin. You have to use only the Visual Composer to active and also, all your cache memory would be cleared for good results.
Hope this helps and let us know how it goes!
Thank you for the message!
Hi,
This is the reason why you have to unchecked automatic updates. This issue usually is caused by some updates being made automatically like WP updates or plugin updates. Sometimes these can conflict with one another and mess thing up. Please update your theme to the latest version by following this guide:
https://forum.tagdiv.com/how-to-update-the-theme-2/ and also update the visual composer plugin: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Then you need to check if the issuer is still there and if it is, please disable all plugins except visual composer, clear cache and reset cdn files.
Let us know how it goes.
Thank you!
Hi,
If you use a text block immediately after the video you will get those results. Every text blo0ck has padding and margins to it and if you use a h2 title inside the text block , then you increase these spaces as a heading adds spacing as well. You also get spaces from a widget that is in place there adding bottom spacing to the text block. Please remove all your plugins except visual composer, clear cache and reset cdn files. Then check the spacing again. I suspect there is a plugin that alters the css.
Thank you!
Hello oneavenuetv,
I have checked your website and I saw that you are using an older version of Visual Composer (v.4.9.2). The latest version of WordPress (v.4.5) ‘broke’ the Visual Composer and you need to update the Visual Composer to the latest version (4.11.2) and everything will work fine. You have to update the theme because in the latest theme’s pack we have the latest version of Composer. For more information about theme updating, please check here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Thank you for the message!
Hello masc,
Please check the size for your ad from Custom Ad 1 area, like this -> http://screencast.com/t/hB3HMTU6aR If you leave the auto size, the theme will add the adequate size for your ad depending on where the ad is placed. If you want to have the same size for your ad you have to set it from Ad size from Custom Ad field. For more information about ads, please check our documentation here -> https://forum.tagdiv.com/custom-ad-spots/
We do not recommend using the Text Block for your Ads because this type of Visual Composer element will not render the ad code. You have to use the Ad Box from Widgets Area for footer section -> http://screencast.com/t/RrmSfDR9rzBF.
Hope this helps!
Thank you for your understanding!
Hi
This issue was caused by the new version of WP. Please update your theme using this guide:
https://forum.tagdiv.com/how-to-update-the-theme-2/ and then update visual composer to the latest version using this one: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Thank you!
Hello expatpost,
You have to use the Author Box element from Visual Composer, like this -> http://screencast.com/t/nmjtv8kmUB Please notice that our theme does not have any additional options for author’s page but only this option from Visual Composer. If you want to have more options in this regard, you need to find some plugins with this functionality and see how it work for you. Also, if you ant to display more levels in our theme and you are not aware of the steps you need to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!
Thank you for the message!
Hi
This issue was caused by the new version of WP. Please update your theme using this guide:
https://forum.tagdiv.com/how-to-update-the-theme-2/ and then update visual composer to the latest version using this one: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Thank you!
Hi,
I see you are using version 6.6.5 so do not use the update script meant for newspaper 4. That option is for people who still use the old version of our theme (1 year+ old). Please follow this guide to update your theme and the plugins:
https://forum.tagdiv.com/how-to-update-the-theme-2/
https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Thank you!
Hi,
Please try to revert any changes that were made in the past 2 days if the option worked before. Maybe you installed a plugin or modified something that can cause this. Please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it. Plugin conflicts are the number one reason for this type of errors.
Thank you!
Hello efaq,
5) a) Here is talking about category template. If you want to change the color for each category/subcategory tag you have to use this type of category template -> http://screencast.com/t/hnXb9dRJkt -> http://screencast.com/t/bgwIAQqrnW
9)Please provide more details about that exactly you want to achieve in this case.
If you want to create a page menu, please try to implement it according to our documentation here -> https://forum.tagdiv.com/page-menu/ Also, please check this topic here -> https://forum.tagdiv.com/topic/mega-menu-with-grid-columns/ because maybe will be useful for you.
If you want to have more than one different widgets for your side, you have to use Widgetised Sidebar from Visual Composer, like this -> http://screencast.com/t/IiE977SX
As you can see here -> http://screencast.com/t/790Nmrmx64 the footer section for Travel demo is a custom one. This is a transparent image applied to the background with background-image for a light background.
That social counter does not come from our theme. If you want to have the same effect you will need to use some plugins with this functionality and see how it works for you.
Thank you for the message!
Hi,
Unfortunately there is no way to use visual composer on category pages. You can customize the categories from the theme panel settings or you can create a simple 301 redirect from your category to your custom page
Thank you!
Hi,
We are not aware of any categories to go missing from the homepage after the update. Please make sure you have not changed anything else or installed a plugin between the time this worked and the time it stopped working. Please make sure you use the latest version of visual composer (4.11.2) and then deactivate all plugins except visual composer, clear cache and reset cdn files to rule out a plugin conflict. Maybe your events plugin is not compatible with the new version of visual composer.
I’m not sure where you got the code you showed but if it’s the plugin implementation instructions, then you need to follow their advice and add it where the plugin specifies it. We cannot help in this matter as we cannot offer support for plugin implementation.
Thank you!
Hi
You can use a post slider block from Visual Composer like here: http://screencast.com/t/6wMUjNLkPM and the rezult will be like here: http://screencast.com/t/y65cmups
Hope this helps.
Thanks!
Hello davidtiquet,
The smart list is designed to use the light box to default settings. Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Hope this helps and let us know how it goes!
Thank you for the message!
Please provide a link to your site if you still need help with this after you check the theme panel option as Sid suggested. You can also try to deactivate all plugins except visual composer, clear cache and reset cdn if you use it in order to rule out any plugin conflicts.
Thank you!
Hi,
Well since you cannot move your localhost to a live server so we cannot inspect it, and since we have no such reports of visual composer causing such issues, you will have to trouble-shoot the issue yourself. Try to use the browser inspector and figure out where the extra space is coming from. We have no idea of why this is happening and we cannot recreate the issue. And since you cannot provide access to your site so we can see inspect it ourselves, I am unable to help any further based on the current circumstances.
Thank you!
Hello elpaulli,
If you want to sort your posts and order by Tags, you have to use the filter by tag slug from Block Settings, like this -> http://screencast.com/t/NQqp6lMGXnN and in this example, the block 9 will show you the posts which have abc tag and it part of Travel category. Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Hope this helps!
If is not what you mean, please provide more details about what you want to achieve, so I will be able to provide a more accurate response.
Thank you for the message!
To clarify, it lets me save posts if I do them in the “Text” section but it then requires me to use all of the typical shortcodes to denote what is text and what isn’t. Really frustrating and not anything I can work with.
When I try to use Visual Composer’s Backend Editor on Posts, the same thing happens. I can’t edit a text block in the “Visual” WYSIWYG.
