Hello,
Please try to disable all your plugins, clear your cache and purge CDN if you use it. If the problem is still there another thing you can try is check the system status parameters and try to get the in the ‘green’ zone: http://screencast.com/t/bpnfaltKJ You can use this tutorial to do it: https://forum.tagdiv.com/system-status-parameters-guide/
If everything else fails you can do an update to the latest version (6.6) and make sure you make a back-up first:
https://forum.tagdiv.com/how-to-update-the-theme-2/ – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Thank you!
Hi,
You can use the Visual Composer button element(it is the same like the one for posts), please check this topic for more information – https://forum.tagdiv.com/topic/buttons-and-colours/
Thanks!
Hi,
Please disable all your plugins except of Visual Composer, clear cache and see if the problem persist.
If you still have this issue please create a test page and send us an email at contact@tagdiv.com and provide admin access so we can take a closer look at this as I’m not really sure what settings you use. Also paste a link to this topic so we can know who you are.
Thanks!
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This reply was modified 10 years by
Alin [tagDiv].
Hi Potpotsie,
Please try to disable all the active plugins except Visual Composer, clear all your caches, purge your CDN files if you use and try it again. Notice, please install only the plugins which comes bundle with our theme. Also, if you are using a natural small images, you can use a plugin to upscale, like Upscale Thumbnails plugin. Please try these suggestions and if after this the problem is still there, let us know.
Hope this helps!
Thank you for your understanding!
Hello,
In order to change the mobile menu color you will need to update your theme to the latest version if you do not have this option in the theme panel: http://screencast.com/t/LhLGuzA8U
https://forum.tagdiv.com/how-to-update-the-theme-2/
In order to disable the sidebar in the mobile menu you can use custom css:
@media(max-width:767px){
.td-ss-main-sidebar{
display:none!important;
}
}
Note that this code will only work for a sidebar (standard sidebar from widgets area) it will not work for pages that use 2 column visual composer rows.
Thanks.
Hi,
Sorry for delay, yesterday we have celebrated the National Day and we had a day off!
Please check the documentation regarding the child theme usage – https://forum.tagdiv.com/the-child-theme-support-tutorial/
Also I have checked your site and you have a blog as homepage. Please check this guide about how to create a homepage(static page) – https://forum.tagdiv.com/homepage-how-to-build-and-set-it/ and just use Visual Composer pagebuilder to add Newsticker element – http://screencast.com/t/UIoKRg76B
Thanks!
Hi,
You can create a full width row using visual composer like so: http://screencast.com/t/oicIENFhr3
Then your row and content will be stretched: i used an single image element as an example: http://screencast.com/t/dS45zwQImC
Thank you!
Oh, and there’s something else I’ve noticed: the visual editor isn’t working – I have to use the text one. I suspect it’s all connected.
Hello,
This overlay should only display the first time you use visual composer. Please check the visual composer settings and disable the tips.
If this does not solve your problem please send an email at contact@tagdiv.com with your login information so we can take a look. Please include a link to this topic so we know how you are and what the problem is.
Thank you!
Hi – Wondering if there is a standard method to have some of our sidebars appear on pages that are not originally part of the Newspaper theme? For example, we are using plugins like GeoDirectory, WooCommerce, etc., which all create a few pages (or more) dynamically. Trying to keep the style of the site consistent so hoping to include sidebars where necessary but we can’t “edit” those pages in the admin panel with Visual Composer (or anything)
Also, would like to know how to control which sidebar appears on other 3rd party plugin pages since I’m not sure which “template” is being used from one to the next. For example, the Calendar plugin displays one type on the main calendar “page” (which is dynamically created) vs. an individual calendar listing. The Contest plug in let’s us create a main page ourselves so we can add a sidebar, but individual entries appear on dynamic pages with a different sidebar.
Would appreciate any feedback on this.
Thanks!
Hi,
@hallanaija Sorry for delay we don’t work on weekends, please check the support hours
Monday – Friday:
8:00 AM – 17:00 PM
The theme doesn’t control the og: meta data and you have to use a plugin for this. We recommend Yoast Seo please check this guide – https://forum.tagdiv.com/facebook-share/ Also disable all the plugins except of Visual Composer and Yoast and use fb debugger to see if you get the same errors(fetch new scrape).
@Shady Raymond Also for Newspaper theme the procedure is the same, please make sure you install the Yoast plugin and check the page source if you og meta data are added. Also you can use fb debugger tool.
Thanks!
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This reply was modified 10 years by
Alin [tagDiv].
Hi Radu
Thanks for following the topic.
I’ve been talking with Lucian from your team. He’s been trying to find a solution for a while now but no luck. In the end, he suggested me to contact google which I did last week. They checked the website and the codes we use, they said everything ok. We have 3 other websites and google made comparison between them and all the settings are the same. So there’s only one thing left is that the theme. I’m beginning to think that it’s the VISUAL COMPOSER blocking the hits going to analytics.
I’m not a webmaster nor coder but I’ve been doing simple things on wordpress for more than 4 years which’s worked fine until now 🙂
The plugins that I use are mostly came with the theme. I don’t think there’s a plugin interfere with the event tracking.
I believe your team mate has the creditentals to access to my website.
Can you check it please?
Hello,
Please add your first part of the code in the Header.php file like so: http://screencast.com/t/dVMXjsRh
Just copy and paste it inside the body tag.
Then you can use your facebook plugin code in a raw html element in visual composer to display your widget:
http://screencast.com/t/ULY0Hg5jv7K – http://screencast.com/t/r1ekHOSeAZbB
I hope this helps.
Thank you!
Hi,
You need to check in the theme zip file, downloaded from Themeforest to see if you have the old version 4.
Is not recommended to go back to an older version. You need to have the latest version because the latest version is compatible with latest Visual Composer plugin and also with the latest WordPress version.
Hi,
I saw the screenshot. Unfortunately based on that i am just assuming it is a visual composer gallery element. Unfortunately i cannot say for sure. That is why i required a link to your website or more details to how you added the images.
Just assuming it is a visual composer gallery, please make sure you have it set to thumbnail so it always users the same size for your images: http://screencast.com/t/xrxes5HJs6n
If this is not the way you added the images please provide more details.
Thank you!
Hi,
Do you mean to have a homepage like in the demo?
Here are some tutorials how to create a homepage: https://forum.tagdiv.com/how-to-use-visual-composer/
or here is a video tutorial: https://www.youtube.com/watch?v=ss-BEobegAw
About the error, can you try with all plugins disabled, to avoid javascript conflicts.
Thanks for the message!
Hi
You can address us you questions regarding Visual Composer’s built in elements because being included in theme’s path we offer support for this plugin. If you have any issues with plugin’s usage please let us know and we will try to solve them. We also can open a ticket at Visual Composer support team if the plugins have any functionality issues. However we can’t offer any customizations for the plugins or the theme. We do our best to provide best quality support but unfortunately we cannot offer custom work as we are a small team and we are working very hard on the development, updates, fixes and support.
Hope this help.
Thanks!
Hello,
Please provide more details to what textfield you are referring to and provide a screenshot and description on how you implemented it in your post.
The link you provided does not work and i could not recreate the issue on my end.
P.S. Try it without any plugins except visual composer and deactivate the photon feature of jetpack if you use it.
Thank you!
Hello,
Unfortunately the plugin is not tested so we cannot say for sure if it will work 100% with our theme but we do know that some of our users have this plugin working. If you wish to use the football extension you need to install that one as well: http://screencast.com/t/KT1ch488iY
I installed it on my end and found no errors: http://screencast.com/t/sYpNFWc5s
Please try the plugin just with visual composer (disable all other plugins) to rule out a plugin conflict.
Unfortunately as this plugin is not tested with our theme i cannot provide an answer or a solution for integration with our theme. You will need to hire a developer if it needs further integration than the installation can offer.
Thank you for your understanding.
Hi
I am not sure what you mean, please provide more details about your issue and your site url if possible.
Meanwhile you can check our documentation, maybe will help: https://forum.tagdiv.com/newsmag-newsmag-documentation/ – https://forum.tagdiv.com/newsmag-homepage-how-to-build-and-set-it/ – https://forum.tagdiv.com/newsmag-how-to-use-visual-composer/ Also we have a youtube channel with videos meant to help peoples to understand as easy as possible our theme: https://www.youtube.com/watch?v=TUdVeZ1pbuc&list=PL6CsDkMaejhpWFcFNOIDfdp5nIT0NbUbj
Thanks!
-
This reply was modified 10 years by
Andrei L..
Hi
This usually happens because of lazy load animation which’s script conflicts with some of the installed plugins. Try to deactivate all plugins except Visual Composer, clear all caches and test again. Also try by deactivating the lazy load animation.
I’ve noticed that you’re using an old version of Visual Composer plugin: http://screencast.com/t/j5gdTOiNR7R6 I am not sure if this affect the site but we always recommend to update the plugins included in theme’s path, /plugins folder, when you update the theme. Try to update the Visual Composer at V 4.8.1: https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ then test again.
Make sure you also do a backup of your current theme/wp install and database also: https://codex.wordpress.org/WordPress_Backups just in case something goes wrong in the update process you can always go back to the previous working version and try again.
Thanks!
So as I understood correctly you get Visual Composer license with Newsmag. But as you don’t get the secret API to confirm the Visual Composer install you can’t use their support. I’ve got a few problems with anchor elements in Visual Composer, I’d like to use their support but I can’t, can I ask them here?
Hi, can you check why i have double lightbox navigation inside post if i use visual composer text field?
http://notranjskoprimorske.si/mraz-jih-ni-oviral-da-ne-bi-na-prenovljenih-igriscih-metali-zoge/
Thanks
Hello,
It can be done using the font awesome plugin. You can create a pge in visual composer and set it to 3 column view. Then use a text box in each column and add your text. Then use font awesome to insert icons. something like: http://screencast.com/t/Pzb0ADGz – http://screencast.com/t/ekQBwwF9WKD
As a tip, when you insert font awesome, it displays behind the visual composer text box so you need to move it with your mouse to see the font awesome settings: http://screencast.com/t/kSj3SwvlStOy
Thank you!
Hello,
We have our own type of gallery included in the theme called the TagDiv slider gallery https://forum.tagdiv.com/gallery-2/ – https://www.youtube.com/watch?v=JpBJNUzErdE
You can also use visual composer elements if you wish: http://screencast.com/t/pwN2aPz6i
I hope this helps.
Thank you!