Hi,

Thanks Edward for your help!

@orcn Please check this guide and update the theme like @Edward suggested via ftp – https://forum.tagdiv.com/how-to-update-the-theme-2/
Let us know how it goes! The theme was tested an it should work fine, like you can see for other users works without any issues.

Thanks!

Hi,

The theme still use php 5 so it is not 100% compatible with php 7. At the moment the recommended version of PHP to use with our theme is version 5.6. Some functions get deprecated from one version to another and at this time we don’t recommend php 7. We plan to support it and from what I know our programmers are already working on it.

Thanks!

Hi,

The theme doesn’t have an option for two menus. It has a top bar menu and the main menu implemented. If you need another menu you will need custom modifications in the code, but we don’t provide any type of custom services. If you don’t have the knowledge to do this I suggest to hire a freelancer to do it for you. We can provide only technical support for the theme related issues and not custom work, sorry! – https://themeforest.net/page/item_support_policy
As reference check – https://premium.wpmudev.org/blog/add-menus-to-wordpress/

Thanks!

Hi,

Please disable all your plugins except Visual Composer and see if the issue is still there. If the issue persist please check this using a wordpress default theme. If it doesn’t work even if using a wp default theme, you will need to re-install wordpress.
Let us know how it goes and send an email at contact@tagdiv.com and provide wp-admin access so we can take a closer look. Also paste a link to this topic.

Thanks!

Hi,

Just a note for your update steps, please clear all the caches and purge your files if you use CDN after you update the theme and the plugins. If not you will have caching issues.
Regarding the theme’s plugins update, the procedure is the same like for Visual Composer – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ Of course you can do this also via ftp, there is not problem.
The Mobile Theme is an optional plugin. It is not a required plugin, so you don’t need to use it if you don’t want too, the theme still have a responsive layout and a mobile version like in version 6. You can read more about Mobile Theme plugin here – https://forum.tagdiv.com/the-mobile-theme/ The Mobile Theme files cannot be overwritten via child theme.

1. No, the Social Counter settings will not be removed, you only need to check if it is properly configured – https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
2. The latest Speed Booster version is 4.5 so please make sure you use it with the latest theme version.
3. The Mobile Theme comes with it’s own template and Mobile Editor so you can add content for your pages there and they will not be empty – http://screencast.com/t/4XYf2A8pXM The Mobile Theme will not work with Visual Composer elements and it doesn’t render tagdiv blocks. Like I said above if you want the same content like on desktop also for mobile devices, just do not activate Mobile Theme plugin and it will be the same. If you want to use the plugin you will need to add content to your pages, create other menus and check the Mobile Theme settings from Theme Panel.

Thanks!

• This reply was modified 9 years by Alin [tagDiv].

Hi,

Do you use the Mobile Theme plugin?
In this case just paste this custom css to Theme Panel > Mobile Theme > Custom Css – http://screencast.com/t/LMDfjIqR3l

.td-post-featured-image {
display: none;
}

If you are not using the Mobile Theme plugin, you can use media queries and paste the code in Theme Panel > Custom Css: http://screencast.com/t/GzgDh78I

@media(max-width: 767px) {
.td-post-featured-image {
display: none;
}
}

Thanks!

Hi,

I you refer to this background added to the row, there is a custom css for it and you can overwrite it – http://screencast.com/t/FTONXzrgVGE4

.td-travel .td-travel-header {
height: 400px !important;
}

If this is not whats you mean please provide more details and your site url so we can inspect this.

Thanks!

@Mauro Abbatescianna Replied via email!

Replied via email!

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin access so we can take a closer look. Also paste a link to this topic.

Thanks!

Hi,

You can try this custom css for logo text and tagline text – http://screencast.com/t/bUsoWA4K

.td-logo-text {
font-size: 60px !important;
}
.td-tagline-text {
font-size: 20px !important;
}

Let us know how it goes and if it doesn’t work please provide your site url so we can inspect this.

Thanks!

Hi,

You can comment or delete this code from td_smart_list.php file – http://screencast.com/t/s5Xw8ravX6
If you want the list infinitely repeat you could use a template based on iOS Slider like smartlist 1 or 3 – http://demo.tagdiv.com/newsmag/td-post-10-of-the-most-visited-countries/ – http://demo.tagdiv.com/newsmag/td-post-10-luxury-watches-for-men/

Thanks!

Hi,

I have checked your site and the images appearing properly – http://screencast.com/t/Oj3ISEGPNZc – http://screencast.com/t/csv26v0sOVX
Let us know if the issue persist.

Thanks!

Hi,

Do you refer to the links from your post content? You can try this custom css in Theme Panel > Custom Css – http://screencast.com/t/lp6fkD16W

.td-post-content a {
color: #b1283a;
}

Thanks!

Hi,

The theme doesn’t have a specific spot/field to add custom code for category template. If you want to place a specific code there you will need to do this in the code. Here you can find the category template – http://screencast.com/t/fpFlRyI3WZs

Thanks!

Hi,

Each theme is different and our theme has a lot of custom functions and I’m not aware about the code you have there. I suppose it was created for your old theme. Unfortunately we cannot provide support for custom codes and I cannot provide you a solution in this case, sorry. You will need to debug this issue and like you say all api calls working on desktop so somehow it detects the iOS device and it breaks.

Thanks!

Hi,

I cannot access your site/post to take a look – http://screencast.com/t/1XAN7H5w
Let us know!

Thanks!

Hi,

Please try to use your channel – http://screencast.com/t/SjdHSErtTd it should work.
If you still have issues please send an email at contact@tagdiv.com and provide wp-admin access so we can take a closer look and also paste a link to this topic.

Thanks!

Replied to the other topic!
Please do not duplicate your issues/questions.

Thanks!

Hi,

Please check this without any plugins active except Visual Composer, clear all the caches and check again if the issue persist. Also provide your site url so we can take a look and make sure you check this with a supported browser, you can see them on our envato page – https://themeforest.net/item/newsmag-news-magazine-newspaper/9512331

Thanks!

Hi,

The W3TC is not one of the tested plugins so I cannot make any suggestions, we recommend Wp Super Cache with this configuration – https://forum.tagdiv.com/cache-plugin-install-and-configure/
For CDN we have tested cloudflare service with this configuration – https://forum.tagdiv.com/cloudflare-cdn/

Thanks!

Hi,

Please provide more details about you block settings and your site url so we can take a closer look.

Thanks!

Hi,

The default css for post content is – http://screencast.com/t/RXkPo1CoZ4VF and you can change it from Theme Panel > Theme Fonts – http://screencast.com/t/Pcc7pxNR
The text from page content, when you don’t use Visual Composer, inherits the body font which is by default – http://screencast.com/t/G2q1RXF2Kj which is different and you can change it from here – http://screencast.com/t/fNKlpVt0

Thanks!

Hi,

The Envato license specifies that each item can be used on a single end product – https://themeforest.net/licenses/standard – https://themeforest.net/licenses/faq
If you use it on subdomains which are apart of your product or wp multisite, you could use the same item, but for different domains/sites I’m afraid that you will need to buy another license from themeforest.

Thanks!

Hi,

Do you want to exclude the authors on Authors Box using the authors ids?
Please provide more details and if you still have issues please send an email at contact@tagdiv.com and provide wp-admin access so we can take a closer look. Also paste a link to this topic.

Thanks!