Hi,

Please send the link to your website to inspect the problem.
Also, please make a test only with tagDiv plugins and see if is still a problem.

Thank you!

Hello,

Our theme does not have the option to grant access rights.
Only the administrator and editor can do changes with tagDiv Composer and can save it.
The other users can open it, but the changes made are not saved.

Thank you!

Hi,

I’m glad that you manage to find the source of the problem and fix it for you.

Have a nice weekend!

Hello,

You need to add a row and in that row, you can add what you want with tagDiv Composer=> https://www.screencast.com/t/pPQDjn0JH
You can find more information about the settings of the row in these guides => https://tagdiv.com/how-to-add-delete-and-duplicate-row-newspaper-theme/ -> https://tagdiv.com/flexibility-rows-columns-newspaper-theme/

Hope this helps you!

Thank you!

Hello,

For me look like this, and I think this is the right display, no?
https://www.screencast.com/t/Ynxhjm6cRM -> https://www.screencast.com/t/xYEjOHLO7h -> https://www.screencast.com/t/cykPKAneMjp

Thank you!

Hi,

The footer templates from Cloud Library do not have the button to be edited with tagDiv Composer in the backend. Please check this guide:https://forum.tagdiv.com/footer-templates/
The footer template can be edited only from the frontend if it is assigned, edit a page/post template with tagDiv Composer and go down to the footer. => https://www.screencast.com/t/rpfNhfyrF

Hope this helps you!

Thank you!

Hi,

Not necessarily, only if you want.

Thank you!

Hi,

If you use the auto ad code then needs to be set only once on the page/post template, set it multiple times may block the code.=> https://www.screencast.com/t/VEyHrvaTjuC

Thank you!

Hello,

You can change the URL, in WordPress -> Settings -> Permalinks -> https://www.screencast.com/t/hHkk185xxCt.
Or if you want more control over permalinks you can use the plugin, SEO Yoast.

Hope that helps you!

Thank you!

Hello,

Looks like you really activated the thumbs from Theme Panel these appear to be disabled => https://www.screencast.com/t/gmmVDg5oYm9 for this, please make a test only with tagDiv plugins, clear all cache, and see if the problem persists.
Also, for the ad please make sure the code are correct and try to add directly in the tab called “Custom ad” from the Ad box => https://www.screencast.com/t/6xKVLTNOhK4

Let me know the results.

Thank you!

Hello,

The problem persists when you add new elements in the template, if so please tell us the steps taken and screenshots in order to recreate the situation and see if it really is a problem.

Thank you!

Hello,

Please note that unfortunately GeoDirectory plugin has not been tested with Newspaper Theme, therefore, we don’t know what settings need to be made for resolving the issue.
The only solution is to disable that plugin, and see if is still a problem, the plugins tested with our theme are those => https://www.screencast.com/t/BbJm5SMj
Untested plugins are not covered by the support team.

Thank you for your understanding!

Hello,

In order to solve the problem with the fonts, you need to check the above articles, some of them provide the steps that need to be done to solve the problem. Most information about that you can find in this article
https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/ => https://www.screencast.com/t/XMgFADMfyBi

Thank you for your understanding!

Hello,

From what you said, I understand that you managed to solve your problems, right?
If you have other questions, let me know!

Have a nice weekend!

Hello,

If the settings from the Themes Panel have not been applied it means that you have a header template from Cloud Library, you can edit with tagDiv Composer, select the Header login => https://www.screencast.com/t/0ylIqUY3G and with right-click =>https://www.screencast.com/t/ZyHxvJDH3bJhor selecting the element and with drag & drop place into the deleting red zone from the bottom right of the page.

Thank you!

Hello,

You can change the color on the arrow from Theme Panel -> Theme Colors -> General theme colors, change the theme accent color => https://www.screencast.com/t/4d9yfQAqc

Thank you!

Hello,

This error is the probability you have an older version of the theme and the multi-purpose plugin was included in the tagDiv Composer and is no longer required. Please check if you use the last version of WordPress with the last theme version Newspaper 10.3.9.1, also make sure that the theme update was done correctly =>https://forum.tagdiv.com/how-to-update-the-theme-2/ (before the update, make a full backup of all files, delete the files of the theme, not override).
The required plugins are: tagDiv Composer, tagDiv Cloud Library (if using Cloud Templates), tagDiv Standard Pack (if using Standard Templates, is not needed for Pro Demo), tagDiv Newsletter (for subscribe), tagDiv Social Counter (only if you use Social Counter), tagDiv Mobile Theme (is a light design version for post and is needed for new page content, this plugin is used to improve the mobile page speed, removing the fancy layout from desktop).
Also, when accessing the link to the website this is what I see => https://www.screencast.com/t/L1yVPH2Yl7G8

Thank you!

Hello,

You need to enable the thumbnails for those blocks from Theme Panel -> Block Settings -> Thumbs on modules/blocks => https://www.screencast.com/t/bOpWqaggST
If you want to delete an empty column you need to know that empty columns are part of the row, and you can’t delete the column only the row that holds the column, this can be done with: using the right click on the row icon -> http://prntscr.com/owlyuw -> http://prntscr.com/owlynq or using the drag and drop -> http://prntscr.com/owlz2r or you can simply click on the row and press the delete button from your keyboard.

Hope this helps you!

Thank you!

Hello,

Please make a test only with tagDiv plugins, clear all cache, and see if the problem persists.
Also, if the problem persists please remove the logo on the retina, if the problem is solved after that, try to add the same image for both the logo and the retina logo.

Let me know the results!

Thank you!

Hello,

Usually, this error appears when the requirements aren’t set like in our guide, please make sure you have added the limit also in your wp-config.php file, in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) – https://forum.tagdiv.com/requirements-for-newspaper/
please increase all lower requirements and follow all steps; make sure that the theme is activated and use an SSL plugin for HTTPS.

Hope this helps you!

Thank you!

Hello,

One of my colleagues answered you.

Thank you for understanding!

Hello,

Unfortunately, our theme doesn’t have an option like you want, too lazy loading comments.

Thank you for your understanding!

Hi,

I just checked your website and the thumbs aren’t enabled => https://www.screencast.com/t/wRXu3DkhVzfw, please enable them from Theme Panel -> Block Settings -> Thumbs on modules/blocks => https://www.screencast.com/t/NXHvlZkM

Thank you!

Hi,

That code is set in the theme files and can be rewritten using this code, select the port view on the phone, select the content zone and set the margin left and right to -20 and set this code in width calc(100% + 40px) => https://www.screencast.com/t/KBbpmbc8wSEP

Hope this helps you!

Thank you!

Hello,

I just inspected again and the plugin is still activated => https://www.screencast.com/t/pr6vb6gb
Please provide some screenshots with the blocks where you want to make changes.

Thank you!