Hello,

I’m glad that you managed to solve the problem.
If you have questions regarding our theme, just let us know!

Have a nice day!

Hi,

Usually, this problem can appear when you are using the WPBakery if you have this plugin enables then please disable it and try again. There may be a conflict between WPBakery and tagDiv cloud library.
Unfortunately, there is no solution (maybe sometimes can be used custom CSS) for the conflict between WpBakery and tagDiv Cloud library for the moment. You can only have one of them active, but not both at the same time.

Thank you!

Hello,

You can change the color on widgets in Theme Panel -> Theme colors -> General color => https://www.screencast.com/t/NQ3qTIW3xan -> https://www.screencast.com/t/LYgjyDKB

If this is not what you mean, please let me know!

Thank you!

Hello,

Unfortunately, the blocks cannot be sorted or filter by title.
The options for the block can be found here: https://www.screencast.com/t/jCEMZn6m5 
1. Post ID filter => add posts by IDs
2. Category filter => choose a category from which to display posts
3. Multiple taxonomies filter => choose multiple categories from which to display posts
4. Filter by tag slug => add posts by category name
5. Multiple authors filter => specify ID authors from which to display posts
6. Post Type => specify post type, for example, if you have custom posts
7. Sort order => you can choose in which order you want to display posts

Hope that helps you!

Thank you!

Hi,

I understand what you’re referring, but it’s not an option to display these tabs how was before and to change the look of the widget. The quick solution is to use a class written above by me. Enter that class in the extra class field => https://www.screencast.com/t/fenNxIY87

Thank you for your understanding!

Hello,

Indeed the Disqus plugin can be used and is working with standard posts style.
Unfortunately, the single post cloud templates have a different structure and this plugin cannot work with them without custom implementation.

Thank you for your understanding!

Hello,

For a change the website width, you need to make sure that you don’t have set a background color/image in Theme Panel, because this makes your website boxed. Make sure this option is disabled => https://www.screencast.com/t/ejiNPCBF
To set a page to full width, you’ll need to edit it with tagDiv Composer like this -> https://i.imgur.com/i5IUJ9E.jpg add or select a row and stretch it after your needs -> https://i.imgur.com/WKYebPX.jpg -> https://i.imgur.com/TO1BZ3M.png -> https://i.imgur.com/Yq8UCv3.jpg

If this isn’t what you mean, please provide more information.

Hope this helps you!

Thank you!

Hi,

In most cases when you get a similar message “ Error at zones: 6(models) : 0(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.
We have a guide for how to investigate this problem and fix it -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Thank you!

Hi,

Unfortunately, there is no setting to put a link for the entire icon box.

Thank you for your understanding!

Hi,

I think you set the wrong filter on the block set on a category page template if you want to display posts from a selected category you need to use the specifical filter => https://www.screencast.com/t/Tn5eTUmhR
If you use other filters on category page the blocks will display posts on each category.

Thank you!

Hello!

This issue has been discussed here: https://forum.tagdiv.com/topic/error-at-zones-6models-7dom-the-model-does-not-match-the-content-current-2/

Let me know about your results!

Thank you!

Hello,

I saw that an error occurred while trying to install the plugins, please try to update manually => https://www.screencast.com/t/6uyEB9IuM -> https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/
Also, try to deactivate ALL plugins except tagDiv ones, too if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If the problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you for your understanding!

Hello,

I’m not sure I fully understand what are you saying, please provide more information about the problem are you facing and some screenshots.

Thank you!

Hello,

Unfortunately, in our theme, we don’t have this option for paragraphs.
You can use a plugin like RichText Extension, but this plugin is untested with our theme. In this article, you can find the necessary information => https://www.ryrob.com/how-to-highlight-text-wordpress/

Thank you for your understanding!

Hi,

I’m sorry that you could not achieve what you need with our theme.
You can request a refund here – https://themeforest.net/refund_requests/new and we will approve it as soon as possible and Envato will refund your money.

Thank you for your understanding!

Hello,

Usually, can be from firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, sometimes is possible to be only jquery problems. Those can be resolved using a plugin for jQuery, like Enable jQuery Migrate Helper plugin and try this option => https://www.screencast.com/t/WYlKJVLi. Clear all the caches (also the browser cache).

Hope this will help you!

Let me know the results!

Hello,

I checked your website and seems featured images are displayed. => https://www.screencast.com/t/wTS5OsopR3z -> https://www.screencast.com/t/Jhowmum0fR

Thank you!

Hi,

I’m glad that the problem has been solved.
If you have other questions, let us know!

Have a nice day!

Hello,

Indeed the Disqus plugin can be used and is working with standard posts style.
Unfortunately, the single post cloud templates have a different structure and this plugin cannot work with them without custom implementation.

Thank you for your understanding!

Hi,

To disable the option the Auto Loading edit with tagDiv Composer -> Show site wide settings => https://www.screencast.com/t/A9nO0Vy1

You can use the infinite load on the page if you set this on the last block on the homepage. For example, I have the Posts Loop 2 and I set on this the Infinite load => https://www.screencast.com/t/Udv7BsKb8J, if you have another like Flex Block you can set like this => https://www.screencast.com/t/nmJQKZmz

Hope this helps you!

Thank you!

Hello,

You can delete the author on the post edit with tagDiv Composer and with right-click remove the author box => https://www.screencast.com/t/P4UvjtlWnd.

Thank you!

Hi,

Before the theme update, please make sure that you have a full backup to the website and database, after that make the update using FTP/cPanel as in our guide from here https://forum.tagdiv.com/how-to-update-the-theme-2/ (B. Update the theme Manually) in this way there should be no problems to update the theme.
Also, during the theme installation, please disable all plugins and make sure that the theme requirements are set at least as in our guide from here https://forum.tagdiv.com/requirements-for-newspaper/

Let me know the results!

Thank you!

Hello,

Unfortunately, there is no option to put “nofollow” on the button, nor in Gutenberg editor, it can only be added manually. => https://i.imgur.com/kfa8Hn0.png

Thank you for your understanding!

Hi,

If you are sure that all the theme requirements are set as in our guide https://forum.tagdiv.com/requirements-for-newspaper/ ;
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using cache plugin, deactivate them, clear all cache and try again.
If you tried all these steps and still the problem is not solved, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you

Our team will take a look!

Hope that helps you!

Thank you!

Hi,

For AMP version, you can try this code, to remove the link in the author name

.tdb-author-name-wrap a,
.td-post-author-name a{
pointer-events: none;
}


If this is not what you mean, please let me know!

Thank you!