Hi,

I’m glad that the problem has been solved.
If you have other questions, let us know!

Have a nice day!

Hello @Robinmr9,

For a change the website width, you need to make sure that you don’t have set a background color/image in Theme Panel because this makes your website boxed. Make sure this option is disabled => https://www.screencast.com/t/ejiNPCBF
After that, you can try to get 1800px width => https://www.screencast.com/t/UPvkVo4HFXQD.

Hope this helps you!

Thank you!

Hello,

Yes, the settings will change and on other pages, if it is set Global => https://www.screencast.com/t/nTvSwAzcEyS1.
If you want to have a different footer on the homepage and another for the posts, you can import where you want, for example, I have one footer on the homepage and another for posts => https://www.screencast.com/t/u9RdatuQHmEh.

This isn’t a bug. If the footer is set Global the change will apply for all the pages and posts. You can set the footer Global in Manager (Website Manager) => https://www.screencast.com/t/nTvSwAzcEyS1, or in Theme Panel -> Footer => https://www.screencast.com/t/ouw1xsJg.

Thank you!

Hi,

You can disable the mobile theme plugin without any problems. After that, it will be displayed responsive version.
The required plugins are: tagDiv Composer, tagDiv Cloud Library (if using Cloud Templates), tagDiv Standard Pack (if using Standard Templates, is not needed for Pro Demo), tagDiv Newsletter (for subscribe), tagDiv Social Counter (only if you use Social Counter), tagDiv Mobile Theme (is a light design version for post and is needed for new page content, this plugin is used to improve the mobile page speed, removing the fancy layout from desktop).

Thank you!

Hello,

I checked the website and the calculator is displayed on the mobile => https://www.screencast.com/t/D9Dw40MrkUG

If this isn’t what you mean, please provide some more details.

Thank you!

Hello,

For a change the website width, you need to make sure that you don’t have set a background color/image in Theme Panel, because this makes your website boxed. Make sure this option is disabled => https://www.screencast.com/t/ejiNPCBF
To set a page to full width, you’ll need to edit it with tagDiv Composer like this -> https://i.imgur.com/i5IUJ9E.jpg add or select a row and stretch it after your needs -> https://i.imgur.com/WKYebPX.jpg -> https://i.imgur.com/TO1BZ3M.png -> https://i.imgur.com/Yq8UCv3.jpg

If this isn’t what you mean, please provide more information.

Hope this helps you!

Thank you!

Hello,

If you are referring to this line, it can be add on the standard header only with custom css => https://i.imgur.com/QxpOnXd.png, you need to add the custom code in Theme Panel -> Custom Code -> Advanced CSS -> Phones => https://www.screencast.com/t/1Wcj3wHXyR,

.td-header-style-10{
border-bottom: 2px solid red;
}

Also, it can be achieved, using a cloud header from tagDiv Cloud library, you can edit it with tagDiv Composer and add that line.

Hope this helps you!

Thank you!

Hello,

You can add the ads on the sidebar in Theme Panel -> ADS > Sidebar ad, where you can insert the ad code => https://www.screencast.com/t/2NNMPc61DG, please follow our guide here: https://forum.tagdiv.com/sidebar-ads/.
If you use a Prebuilt Websites Pro, you can set ads in the Ad Box from tagDiv Composer, where you can add the custom ad code => https://www.screencast.com/t/YqesjjrQ6v ->https://www.screencast.com/t/1orLF1rp9I, save it and will appear on the post. You can follow our guide for customizing sidebar here: https://www.youtube.com/watch?v=fa7GenCHcBU.

Hope this helps you!

Thank you!

Hi,

I verified your website and seems like some pages/posts are indexed on Google as AMP version, but not all of them => https://www.screencast.com/t/Avw7uUuR7QI.

You need to ask Google to reindex your website.
To make sure that all AMP versions of the pages/posts will be available on Google.
You can check your AMP versions of the pages/posts using this validator => https://search.google.com/test/amp.

Hope that helps you!

Thank you!

Hello,

We do not have private support. If a case needs more attention then we can call the user on e-mail  contact@tagdiv.com with the credentials this will be private. Find out more about it in our support policy: https://forum.tagdiv.com/newspaper-theme-support/

Thank you!

Hello,

For the function to save elements, you need to set a name, after saving, this will display at the bottom list in tagDiv Composer => https://www.screencast.com/t/Z8C2QLSVEj, if you know the shortcode name, you can search for it => https://www.screencast.com/t/4N7wmszd62.

Hope that helps you!

Thank you!

Hello,

Our theme can set only 3 inline ads after the set paragraphs, please follow our guide here: https://forum.tagdiv.com/article-ads/ or here https://www.youtube.com/watch?v=biTpVVlr8j8.

Thank you!

Hi alohawithlove,

For use the tagDiv Composer you need to change the post page (set as blog) in Select from WordPress -> Settings -> Reading => https://www.screencast.com/t/MAynTW4Bam0.
After that, you need to create a new page(you can name it a blog) =>https://www.screencast.com/t/jB10hPU5Jk8c, where you add with tagDiv Composer a Posts Loops, which have the same structure as blog => https://www.screencast.com/t/xXbzitxm7XYR,
where you can change the settings.

Hope this helps you!

Thank you!

Hello,

You will have to first start looking for a plugin conflict.
Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If this doesn’t have an effect, you need to insert the custom code in Theme Panel -> Custom Code -> Custom CSS => https://www.screencast.com/t/rAWk31jQO.
The code is:

.mob-menu-header-holder {
display: none;
}
body.mob-menu-slideout-over{
padding-top: 0;
}


Hope that helps you!

Thank you!

Hello,

I checked your social icons and seems to work well => https://www.screencast.com/t/5O3NLAX8 -> https://www.screencast.com/t/ehAUWxklzY -> https://www.screencast.com/t/jNPJGETqD.
To edit which social icons to display, you need to put the URL for your social profile, as you did for the other social networks => https://www.screencast.com/t/7POfOeMmb.
What do you want to edit in the header menu?
For the colors like I said you need to go in Theme Panel -> Theme Colors -> Mobile Menu/Mobile Search => https://www.screencast.com/t/kEkAkE5bO.

Thank you!

Hello,

tagDiv Composer is a page and cloud builder, it can be used only for pages and cloud templates, therefore you can use it on a single post template from tagDiv cloud library to adjust the layout, but not to write the post content, for this you need to use the WordPress editor.
You can edit the page with TD Composer in WordPress->Pages => https://www.screencast.com/t/AMOjYCA7Q7p, or in front side.

Thank you!

Hi,

You need to add this code

.td-scroll-up {
display: block;
}

like this => https://www.screencast.com/t/fbzSqYgX4.
The code need to insert in Theme Panel -> Custom Code -> Advanced CSS -> Phones => https://www.screencast.com/t/1yqpPmOSmn9.

Hope this helps you!

Thank you!

Hi,

I’m glad that the problem has been solved.
If you have other questions, let us know!

Have a nice day!

Hello,

I edited the code, this is what it displays => https://i.imgur.com/L5QA4JN.png.
For changing the color on the menu, you need to go to Theme Panel -> Theme Colors -> Mobile Menu => https://www.screencast.com/t/hjiyKq7TLfm.
This is the new code to insert :

#td-mobile-nav{
width: 22%;
}
.td-menu-background, .td-search-background {
background-image: none;
}
#td-mobile-nav {
background-color: #fff;
}
.td-menu-mob-open-menu #td-outer-wrap {
box-shadow: 0 0 46px #000000;
position: unset;
transform: unset;
}


To change the fonts, please go in Theme Panel -> Theme Fonts -> Mobile Menu => https://www.screencast.com/t/CuCBFKWP. Now this need to work.

I try to help you, but please notice that the support team can provide only support for existent options and no implementation of the code(for new options).

Hope this helps you!

Thank you!

Hello,

I don’t have access to screenshot => https://www.screencast.com/t/kL3Sg9I2, please provide another screenshot and more details about the issue.

Thank you!

Hello,

Unfortunately, for the element “title over image” the theme doesn’t have the option to do pagination.
For customization and other services, you can contact our custom work team here: https://tagdiv.com/premium-customization-services/.

Thank you!

Hi,

You can set the main menu to be a sticky menu from Theme Panel-> Header -> Main Menu => https://www.screencast.com/t/ShRFfKhm81,
or if you have a Pro Prebuilt Website you can set with tagDiv Composer in Manager, you can enable the sticky menu on desktop or only on mobile = > https://www.screencast.com/t/YTp5YZqel.

Hope this helps you!

Thank you!

Hello,

I think that the problem is that you are sharing a post that does not has set a featured image.
Also, you can add featured images =>https://www.screencast.com/t/I7hIfgCy.
Make sure that the og is enabled as in our documentation form here -> https://forum.tagdiv.com/facebook-share/, and you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!

Thank you!!

Hello,

I checked your website and it seems to be fine now.
Did you manage to solve the issue? Maybe it was only a cache problem.
Usually, the problem is from Yoast SEO -> Appearances -> Author archives settings which need to be enabled.

Thank you!

Hello,

There is no problem, we will approve it as soon as possible and Envato will refund your money.
For a refund, please make a request here: https://themeforest.net/refund_requests/new

Thank you for understanding!