Hello,

If you add logo image make sure that is set to show and delete the logo text->

View post on imgur.com

Thank you!

Hi,

Please block /wp-json/tdw/save_css
If an attacker wants to target this URL /wp-json/tdw/save_css they can do so. Even if the website uses a different theme, the attacker can still try that URL. We could add an option to be able to enable/disable the Live CSS, it will be considered. But for now in order to remove it this can only be done with a modification to the composer plugin. I think that all that removing it requires is to comment this line of code – https://prnt.sc/RtwvL5Nc4ikR -> https://prnt.sc/ymZmhdUfp57U But as I mentioned, the attacker can still try to access the URL.

Thank you!

Hello,

Please use the main theme.
Also, please delete the tagdiv cloud library, and install it from Newspaper -> plugins.

Thank you!

Hi,

The theme panel option for the inline image refers for standard templates, and you have a single post template from cloud that needs to be edited using the tagDiv Composer, there you can select the post content and add you ads in inline ads section – https://forum.tagdiv.com/post-template-ads/ – https://i.imgur.com/7Vnpbg2.png

Thank you!

Hi,

Did you have tried to use a revision of the template https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/?

Thank you!

Hello,

Please check this topic: https://support.google.com/chrome/thread/227608807/aw-snap-error-error-code-status-breakpoint?hl=en. Please try to use another browser.

Thank you!

Hello,

Please use cloud templates -> https://tagdiv.com/why-tagdiv-cloud-library-is-a-better-alternative-to-the-standard-pack/ because the standard templates are limited, so you can create the anchor links.
For standard templates will not be added improvements.

Thank you!

Hello,

I would like to take a look. Can you please email us at contact@tagdiv.com with the wp-admin access and include the link to the topic in the email?

Thank you!

Hello,

The issue differs from one user to another, so if it is local, unfortunately, we can’t help because we can not investigate the issue.
Please delete the cookies, cache browser, and check after.

Thank you!

Hello,

If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!

Have a great weekend!

Hello,

We can take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.

Thank you!

Hello,

You can try to set the padding-botton of the row to zero https://i.imgur.com/SSJ9Tsp.png in the tab CSS.

Thank you!

Hello,

You can disable the back to the top from Theme Panel -> Template Settings -> ToTop button => https://www.screencast.com/t/JVYklvqk (if you have the mobile page or mobile resposive)
Also, for the mobile theme plugin, you can only hide using a Custom Code CSS
.td-scroll-up
{
display: none;
}

Set the code in Newspaper -> Theme panel -> Mobile Theme -> Custom code.

Thank you!

Hello,

Please check the wp-memory to 256M, and is still not working, please double it and check the rest of the settings from our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ also make sure that you are using SSL and you have a good bandwidth, the one from our server is 1GB/s and the one that I use at home is 500MB/s, if you have low bandwidth, then you can access parts of the cloud, this can be done from the frontend, for example, if you are on a post -> https://i.imgur.com/4G74M7F.jpg or from tagDiv Composer -> https://i.imgur.com/2F6MhfI.png or from backend -> https://www.screencast.com/t/wekHmc7kJ8J

Thank you!

Hello,

You have malware on the website because I can not access it. Please update to the latest version 12.6.7
If you want to update the theme, you should download the latest version of it from the Theme Forest account and download it.
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
You could consider reinstalling the WordPress version, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Change admin passwords and delete admin accounts you are not familiar with;
– Delete any weird/unknown plugins;
– Delete the weird/unknown themes;
– Clean unfamiliar Theme Panel injected code (example – https://i.imgur.com/4q70kCv.png);
– Clean WordPress files (example – https://i.imgur.com/stJCqiK.png)
Please block /wp-json/tdw/save_css
If an attacker wants to target this URL /wp-json/tdw/save_css they can do so. Even if the website uses a different theme, the attacker can still try that URL. We could add an option to be able to enable/disable the Live CSS, it will be considered. But for now in order to remove it this can only be done with a modification to the composer plugin. I think that all that removing it requires is to comment this line of code – https://prnt.sc/RtwvL5Nc4ikR -> https://prnt.sc/ymZmhdUfp57U But as I mentioned, the attacker can still try to access the URL.

Thank you!

Hello,

I’m glad.

Have a great day!

Hello,

Please disable the Litespeed cache, delete the object cache file and check after -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/

Thank you!

Please write a new post and do not change anything to check the issue

Hello,

There you have h3 and paragraphs https://i.imgur.com/bvseEJV.jpeg
Or have you modified it?

Thank you!

Hello,

I would like to take a look. Can you please email us at contact@tagdiv.com with the wp-admin access and include the link to the topic in the email? Also, the license certificate.

Thank you!

Hello,

Unfortunately, we can’t help you with that, only the custom work team can. The custom work team can assist you with the theme update https://tagdiv.com/submit-a-request/

Thank you!

Hello,

Have you tried reimporting the settings before updating from the theme panel -> import/export?
Did you disabled the extra plugins during the update process?

Thank you!

Hello,

Please use the Gutenberg editor and check if the issue persists.

Thank you!

Hi,

Please let me know how you added that list.

Thank you!

Hello,

Did you have tried the steps from here ” A much simpler and faster alternative is to duplicate the cloud template you want to use in another language, edit it and select the desired language – https://i.imgur.com/z1CqgBo.png (edit the name) – https://i.imgur.com/dPX8ROs.png – https://i.imgur.com/Lc81IgP.png This method needs to be used to translate all cloud templates.”?
The cloud templates are in the cloud templates section https://i.imgur.com/EYUGxIR.png
Global” means setting a global template, for example, a header for all pages and a template for the respective language.
It is not necessary to set them in the child theme.

Thank you!