Hello @themesupport,

Please provide some screenshots and the link to your website.

Thank you!

Hello,

The problem arises because the resolution on the new phone is higher than the default set for landscape mode

Thank you!

Hello,

I would like to take a look. Please get in touch with us via email at contact@tagdiv.com and provide the wp-admin access.

Thank you!

Hi,

I’m glad.

Have a great day!

Hi,

Please provide some screenshots.

Thank you!

Hello,

If you want to have a post sticky, then you can set it on a block and set the limit value to 1, and to have other posts from other categories, you need to add another block.
You need to set the post id in the filter tab to have a post sticky all the time on that block -> https://i.imgur.com/3uVxMOD.png

Thank you!

Hi,

I think that you have malware on the website.
If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
You could consider reinstalling the WordPress version, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Change admin passwords and delete admin accounts you are not familiar with;
– Delete any weird/unknown plugins;
– Delete the weird/unknown themes;
– Clean unfamiliar Theme Panel injected code (example – https://i.imgur.com/4q70kCv.png);
– Clean WordPress files (example – https://i.imgur.com/stJCqiK.png)
Please block /wp-json/tdw/save_css
If an attacker wants to target this URL /wp-json/tdw/save_css they can do so. Even if the website uses a different theme, the attacker can still try that URL. We could add an option to be able to enable/disable the Live CSS, it will be considered. But for now in order to remove it this can only be done with a modification to the composer plugin. I think that all that removing it requires is to comment this line of code – https://prnt.sc/RtwvL5Nc4ikR -> https://prnt.sc/ymZmhdUfp57U But as I mentioned, the attacker can still try to access the URL.
If you want, you can contact our custom work team here, and they can help you update the theme safely: https://tagdiv.com/premium-customization-services/

Thank you!

Hello,

Please check these topics https://forum.tagdiv.com/topic/hyperlinks-appearance-in-text-with-title-and-posts/ -> https://forum.tagdiv.com/topic/hover-underline-url/

Thank you!

Hello,

Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones; also, if you use a child theme or cache plugin, deactivate them, clear all cache, and try again.
Please check this guide, delete the object cache file, and check again https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Also, please provide the link to your website.

Thank you!

Hello,

Using the import/export option from the theme will allow you to import only the theme panel settings, the cloud templates go in tool > export – https://i.imgur.com/3Wxk885.png then to import you need to go in tool > import, then install the wordpress importer and click on run import – https://i.imgur.com/tyxoVvg.png

Thank you!

Hi,

We can take a look at this and investigate the issue. Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.

Thank you!

Hello,

Please make sure that you have the image full size not a custom size https://i.imgur.com/RnKu0eL.png

Thank you!

Hello,

Please provide some screenshots with your issue and the link to your website.

Thank you!

Hi,

Please let me know if you have sent an email to contact@tagdiv.com. If so, my colleagues will try to assist you.

Thank you!

Hello,

When you edit the post, is there a set author?

Thank you!

Hi,

Please get in touch with us via email at contact@tagdiv.com and provide the wp-admin access.

Thank you!

Hi,

We will check this issue.

Thank you!

Hi,

The translation will stay after the theme update. But also, it is recommended to do a full backup to all files before the update.

Thank you!

Hello,

No, it is not full-width.
You can stretch the rows and you can change the width for each column to do as you want or set the inner row https://i.imgur.com/zZnu0nr.png
You can find more details here https://imgur.com/QXIt4Gy -> https://tagdiv.com/flexibility-rows-columns-newspaper-theme/
-> https://tagdiv.com/how-to-add-delete-and-duplicate-row-newspaper-theme/

Thank you!

Hello,

You can not delete the empty column, only the row that contains empty columns.
If you want to delete a row, you can delete a row with the empty column using the right click on the row icon -> https://i.imgur.com/JodWvlW.png -> https://i.imgur.com/e6bb8U5.png or using the drag and drop or you can simply click on the row and press the delete button from your keyboard -> https://www.screencast.com/t/Mai7iyEG The same steps are to delete the elements.

Thank you!

Hello,

Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones; also, if you use a child theme or cache plugin, deactivate them, clear all cache, and try again.
Please check this guide, delete the object cache file, and check again https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/

Thank you!

Hi,

Please check the console when you hit the save button and see if there is an error. With right-click -> inspect -> console -> select the error in the tab network -> preview, you can see the cause and check the suggestion from here https://forum.tagdiv.com/topic/newspaper-theme-panel-settings-are-not-being-saved/ -> https://community.godaddy.com/s/question/0D58W00007ggvUDSAY/403-forbidden-error-not-sure-why

Thank you!

Hello,

Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones; also, if you use a child theme or cache plugin, deactivate them, clear all cache, and try again.
Please check this guide, delete the object cache file, and check again https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/

Thank you!

Hello,

Please try to use another browser, like Edge, and check after.

Thank you!

Hi,

Are you sure that all the words are translated? The translation does not apply to all, and you need to set your translation for them.
The translation will remain after the update.

Thank you!