Hello,

This is strange. Did you set the width of the logo in the CSS tab? Please try to add the logo element again and check if the issue persists.

Thank you!

Hi,

I checked the website, and it seems that the code not in the page source, which is way is not working. Please make sure that you have saved the code and cleared the cache.

Thank you!

Hi,

We can take a look at this and investigate the issue. Please do a full backup to all files and databases and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.
Also, please let us know what resource server you use and how many visitors you have on the site

Thank you!

Hello,

Please check this option: https://i.imgur.com/F53e53h.png . Then you will have a horizontal scroll bar.

Thank you!

Hi,

Yes, you can use the theme for multisite.
Do you have installed the theme on the main site?

Thank you!

Hello,

Please contact us via email at contact@tagdiv.com and provide the wp-admin and cPanel access. Also, ensure you have a backup of all files and databases.

Thank you!

Hello,

Please provide more details about your issue with a screenshot of the Yoast SEO setting where you have added the description and the link to your website.

Thank you!

Hello,

You can set here the image radius https://i.imgur.com/d0OzbTf.png

Thank you!

Hello,

I’m glad that you managed to fix it.

Have a great day!

Hello,

Please provide more details about your issue with screenshots and video.
Also, please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status.

Thank you!

Hi,

We can take a look at this and investigate the issue. Please do a full backup to all files and databases and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.

Thank you!

Hi,

Please check this one https://pastebin.com/Y15XAcYt

Thank you!

Hello,

I recommend using flex blocks instead of block 1-25 because the flex block has more options and creates the sidebar with the composer.

Thank you!

Hello,

This is how it looks on the desktop and mobile for me -> https://i.imgur.com/xUuN0me.png -> https://i.imgur.com/wOsAhHl.png how should it be displayed?

Thank you!

Hi,

Please then add it in the live CSS.

Thank you!

Hello,

Please make sure that the thumbs that load on the blocks have the extension webp and provide the link to your website.

Thank you!

Hi,

Unfortunately, the place of date can not be changed.

Thank you!

Hello,

No, the subscriber doesn’t have access to your media library. Please provide a video with your steps. Also, make sure that you have the latest version of the theme.

Thank you!

Hello,

We will investigate; until then, please use the column text to set the code.

Thank you!

Hello,

This is how it will be displayed, not the size of the image you download.

Thank you!

Hello,

Please set this code https://pastebin.com/BaLhwWgn in the code in Theme panel>Custom code>Custom css

Thank you!

Hello,

You need to change the logo for each viewport. Please check this video -> https://www.youtube.com/watch?v=HXQQygkCCJo and guide -> https://forum.tagdiv.com/add-logo-newspaper/

Thank you!

Hello,

You can find more details here -> https://forum.tagdiv.com/create-frontend-submission-form/
Form Input: Add, customize, and enter the value of your ACF fields into your input.

Thank you!

Hello Eduardo,

Please remove the code from the header file or any other files where you added it. If the code needs to be added to the header, then you should add it to the Theme Panel -> Analytics/JS code in the head -> https://i.imgur.com/UypAKbc.png.

Thank you!

Hello,

Have you tried to access the cloud templates, as I said? Also, you can try to disable the extra plugin and check after.
What plugins have you activated on the website?

Thank you!