Hi,

I’m glad.

Have a great day!

Hi,

You are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
– https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
How to update the theme https://forum.tagdiv.com/how-to-update-the-theme-2/
Requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Hello,

Please provide the link to your website.

Thank you!

Hello,

Please enable this option for cache https://i.imgur.com/HBGFGLd.png and check after.

Thank you!

Hi,

You can create a new page, design it as you want, and don’t assign it as a homepage in the settings.

Thank you!

Hello,

I just checked, and the posts are loaded -> https://i.imgur.com/rMQE5Gp.jpeg. Please try to use another browser.

Thank you!

Hello,

I’m glad that you find the section with plugins.

Have a great day!

Hi,

You can download it from here https://we.tl/t-MfEcanEdvq

Thank you!

Hi,

We can take a look, so please email us at contact@tagdiv.com and provide the wp-admin, license certificate, and purchase code.

Thank you!

Hello,

Did you install a plugin, or did some changes? In the backend, the button works?

Thank you!

Hello,

Please delete the code that you added. You just need to resave the settings from the theme panel without any changes.

Thank you!

Hi Rachael,

Please check the console when you open edit content; if there is an error like this, please go to the Network tab, select the error, and select Preview -> https://i.imgur.com/iiBOHwP.png
Maybe the problem is caused by the server host
I think you will have a 403 or 404 error, so please check this topic -> https://forum.tagdiv.com/topic/wp-editor-for-text-with-title-and-column-text-not-updating-content/ and try the suggestions. Also, please check the cache, clear/purge all cache.
Please check this topic with the same error https://forum.tagdiv.com/topic/err_http2_protocol_error-on-go-daddy-hosting/

Thank you!

Hello,

Please let me know what version of the theme you have on the websites.
Please update the theme to the latest version 12.6.5.
This malware infects not only theme files but also WordPress files or other plugin files. This malware was not detected only in our theme but also in many other themes and plugins https://www.bleepingcomputer.com/news/security/massive-balada-injector-campaign-attacking-wordpress-sites-since-2017 / -> https://cybernews.com/security/wordpress-malware-epidemic-balada-injector/ -> https://www.geoedge.com/balda-injectors-2-0-evading-detection-gaining-persistence /
You could consider reinstalling the WordPress version, reinstalling the theme, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Change admin passwords and delete admin accounts you are not familiar with;
– Delete any weird/unknown plugins;
– Delete the weird/unknown themes;
– Clean unfamiliar Theme Panel injected code (example – https://i.imgur.com/4q70kCv.png);
– Clean WordPress files (example – https://i.imgur.com/stJCqiK.png)
Please block /wp-json/tdw/save_css
If an attacker wants to target this URL /wp-json/tdw/save_css they can do so. Even if the website uses a different theme, the attacker can still try that URL. We could add an option to be able to enable/disable the Live CSS, it will be considered. But for now in order to remove it this can only be done with a modification to the composer plugin. I think that all that removing it requires is to comment this line of code – https://prnt.sc/RtwvL5Nc4ikR -> https://prnt.sc/ymZmhdUfp57U But as I mentioned, the attacker can still try to access the URL.

Thank you!

Hello,

If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
If you want, you can contact our custom work team here, and they can help you update the theme safely: https://tagdiv.com/premium-customization-services/

Thank you!

Hello,

I’m glad that you managed to solve the issue.

Have a great day!

Hello,

Please edit with tagDiv Composer, select the header date and you can customize the data format https://i.imgur.com/RunHa0M.png

Thank you!

Hello,

Please let me know what version of the theme, WordPress and PHP, and what error you have.

Thank you!

Hi,

Please check the console and see if there is an error. With right-click -> inspect -> console -> select the error in the tab network -> preview, you can see the cause.
Please make sure that you don’t have mixed content errors; you can check the console. You have to use an SSL plugin to fix it and then try to activate it again -> https://www.hostinger.com/tutorials/fix-mixed-content-wordpress/ -> https://wordpress.org/plugins/really-simple-ssl/

Thank you!

Hello,

You can import from cloud library a section like that -> https://cloud.tagdiv.com/#/single/page/Blocks/2023 -> https://cloud.tagdiv.com/#/single/page/Blocks/1924 -> https://cloud.tagdiv.com/#/single/page/Blocks/1581 or you can create one.

Thank you!

Hi,

Please follow the steps from this topic https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/ if you have a child theme; please use the main theme.
You can try to revert an old revision on a page/template -> https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/

Thank you!

Hello,

Please provide some screenshots about what you want to remove and from where.

Thank you!

Hello,

If you added the logo in the Theme Panel -> header, please delete it and add it with tagdiv Composer, delete the text, and make sure that you have also changed the sticky header. Please check this video -> https://www.youtube.com/watch?v=HXQQygkCCJo -> https://forum.tagdiv.com/add-logo-newspaper/
Please provide some screenshots and the link to your website.

Thank you!

Hello,

If you disable the option, it will apply to the entire website, so yes, you can disable it globally, not only for some categories.

Thank you!

Hello,

Please disable AMP plugin and check after. Also, please check this topic https://forum.tagdiv.com/topic/kiss-amp-goodbye/

Thank you!

Hello,

I’m glad that you managed to solve it.

Have a great day!