Hello,

You can copy the button and, after, select the viewport for the phone and paste it there. Also, please check those settings on the row/column -> https://i.imgur.com/e4V2VPk.png

Thank you!

Hi,

Reset the license key from that website: https://www.screencast.com/t/Zt12bpyX
We can help with this request, but you will need to contact us via email at contact@tagdiv.com, and you’ll need to provide the license key, then we’ll set the key in our system to be checked and if this no longer appears on that domain, then the mentioned domain will be removed.

Thank you!

Hello,

Please let me know what extra fields you want to add.
Now you can create your own module using this feature: https://forum.tagdiv.com/modules-builder-newspaper-theme/ and assign the module to flex loop builder https://forum.tagdiv.com/flex-block-builder-flex-loop-builder/

Thank you!

Hi,

If this issue is resolved like that, then please use a revision of the header template and check afterward-> https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/

Thank you!

Hi,

If you want, you can contact our custom work team here, and they can help you update the theme safely: https://tagdiv.com/premium-customization-services/
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases); in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

Hello,

Have you recently updated your plugins, theme, WordPress, php? Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones; also, if you are using a child theme or cache plugin, deactivate them, clear all cache, and try again

Thank you!

Hello,

You can use the featured video or featured audio for posts and set them in a category. Afterward, filter the block to display them from that category.
If this is not what you mean, please provide more details with examples if you have to be able to help you.

Thank you!

Hi,

Please provide the link to your website.
Using our theme, you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ The option that you need to use.
Suppose you created the mobile pages with tagDiv Composer. In that case, when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc, so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY.
So, the mobile responsive is what you see when that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
The Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin cannot.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page, you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.
Also, please check this topic https://forum.tagdiv.com/topic/amp-pages-not-working-well-with-this-theme/

Thank you!

Hello,

Please let me know what browser you use. If you use Safari, please try using another browser because there is an issue with the latest Safari update.

Thank you!

Hello,

The Big Grid flex blocks don’t have this option for pagination to load more posts, only the flex blocks.

Thank you!

Hello,

Please let me know what browser you use. If you use Safari, please try using another browser because there is an issue with the latest Safari update.

Thank you!

Hello,

You need to have this structure here in category -> https://i.imgur.com/FHOBKrZ.png to have also displayed the subcategories in the mega menu.

Thank you!

Hello,

Unfortunately, we don’t know a plugin for this; you can try one from here https://betterstudio.com/wordpress-plugins/best-amazon-s3-plugin-for-wordpress/

A shortcode can be inserted by using the element called “Column text” or “Text with title”. “Column text” and “text with title” elements have a button called “edit content” and if you click on that button, the WP Editor will open, and you can add some text/code/shortcode there. Close the WP Editor from X, save the changes from Composer and view the page to see the changes.

Thank you!

Hello,

Please check those guides https://secure.wphackedhelp.com/blog/wordpress-disable-xmlrpc/ -> https://managewp.com/blog/pingback-vulnerability-protect-wordpress

Thank you!

Hello,

I noticed that you had the mobile theme plugin activated, so it probably looked something like this -> https://i.imgur.com/xEXlis9.png . It’s a simple version. If you want to use mobile pages and templates, then you shouldn’t have the mobile theme plugin activated as it is now. Also, if the mobile version of the page was responsive, it means that the cache plugin doesn’t have an option for mobile. I searched for it but couldn’t find it. It would help if you could provide screenshots related to this issue.

Regarding the problem you mentioned about the homepage and categories page, could you please elaborate on the issue “When I created the homepage, the categories page didn’t appear on the mobile phone. So, I created the categories page, and then the homepage no longer appeared correctly.” Could you clarify the problem?

As for the mobile menu, it’s recommended to use the Mobile horizontal menu instead of the Header main menu, which is intended for desktops and tablets.

Thank you!

Hello,

1. You can stretch the row like this -> https://i.imgur.com/QXIt4Gy.jpg or set the content width here -> https://i.imgur.com/oByDL6f.jpg
2. The theme has those blocks that have the scroll option: Slide element -> https://demo.tagdiv.com/newspaper/ios-slider/
or Big Grid Flex blocks https://i.imgur.com/E3hqRAb.jpg or Flex block with next and prev pagination and enabled this option for swipe -> https://i.imgur.com/GI7g5ko.png

Thank you!

Hello,

Unfortunately, the unique article is only for the pages. You can try to use other options for filtering subcategories based on the tags or custom fields.

Thank you!

Hello,

Please check this video https://we.tl/t-SukRyF9QCF

Thank you!

Hello Ben,

It depends on what you have added to the sidebar. Did you add some shortcodes?

Thank you!

Hi,

Now, you can import it from the cloud template.

Thank you!

Hello,

Yes, you can add the reading time, if you use module builder and flex block builder. Please check the documentation here https://forum.tagdiv.com/modules-builder-newspaper-theme/ -> https://forum.tagdiv.com/flex-block-builder-flex-loop-builder/

Thank you!

Hi,

You have to use a parent category if you want to have sub-categories. Also, please make sure that the Menu Item used as Mega Menu is in the root of the Menu and doesn’t have sub-menus inside. Documentation here: https://forum.tagdiv.com/mega-menu/

Thank you!

Hello,

Can you please let me know what cache plugin you use?
Also, please provide some screenshots with your version when you are logged.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hi,

It seems you have those errors in the console: https://i.imgur.com/tPGtZ7m.png. Please let me know the type of ads that you use on the website and where you have set them.

Thank you!

Hello,

I recommend updating the theme to the latest version, 12.6.4 to be updated and to don’t have malware.
If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Thank you!