Hi,

Unfortunately, you can’t turn off a custom shortcode when you edit the post.

Thank you!

Hi,

If you have a Single Post Template from Cloud Library, then you need to edit the post with tagDiv Composer => https://www.screencast.com/t/jHatJGC1qRf, select the Single Post Views => https://www.screencast.com/t/NhUGCRfI and with right-click, you can delete it.

If you have a standard template, then you can disable the post views from Theme Panel -> Post Settings -> Post and Custom Post Types => https://www.screencast.com/t/LAv90B5eZ (please make sure you have tagDiv Standard Pack activate for standard template)

Thank you!

Hi,

Please provide the link to your website.

Thank you!

Hi,

Please activate the tagdiv standard pack plugin and clear the cache.

Thank you!

Hi,
The settings in the theme panel may be lost (there have been isolated cases); in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

Hi,

If you want, you can contact our custom work team here, and they can help you update the theme safely: https://tagdiv.com/premium-customization-services/
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases); in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

Hi,

If you want to create the sidebar in Appearance -> Widgets and set the sidebar on posts, using the element from tagDiv Composer, Widget sidebar https://i.imgur.com/e1FPdYU.png -> https://i.imgur.com/q20UCZf.png -> https://forum.tagdiv.com/sidebars-tutorial/

Thank you!

Hi,

Please provide a video with your settings.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hi,

Those options are for no longer loading the HTML code for them on specific zones.

Thank you!

Hi,

The issue is caused by the inline css option, not the delayed load. I will add this issue to our list. Please go to the theme panel -> block settings -> inline css and disable the option to minify the css and clear the cache.

Thank you!

Hi,

Please let me know what version you have now, and please provide the link to your website.

Thank you!

Hi,

Usually, is used a plugin for seo for this: https://www.wpbeginner.com/beginners-guide/how-to-add-keywords-and-meta-descriptions-in-wordpress/

Thank you!

Hi,

Please disable the option to optimize the images https://www.andraware.com/wp-rocket-for-newspaper-theme/

Thank you!

Hi,

Unfortunately, we don’t know exactly a plugin for font size.
In the single post template, you can’t add the excerpt. You can use the subtitle or add a custom field.

Thank you!

Hi,

Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.

Thank you!

Hello,

Please check this option https://i.imgur.com/FYLFEfa.png

Thank you!

Hi,

Please provide more details and screenshots.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hi,

Now the featured image is displayed well https://i.imgur.com/a0hs0M9.png
We have tested the share option, and it works well, but I think that when you switch to the default template, do you have the same sidebar?

Thank you!

Hello,

I’m glad

Have a great day!

Hi,

It will hide only the grid.

Thank you!

Hi,

Please enable mobile cache https://docs.litespeedtech.com/lscache/lscwp/cache/

Thank you!

Hi,

Did you set the icon here https://www.screencast.com/t/lY9WEOZEj ?
Also, check those topics https://wordpress.org/support/topic/favicon-not-showing-on-bing/ -> https://answers.microsoft.com/en-us/bing/forum/all/what-are-the-requirements-to-display-favicon-on/236d6598-41e2-483c-9950-aae8714d943c

Thank you!

Hello,

Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please let me know what plugin for the cache you use now.
I hope this helps.

Thank you!

Hi,

Unfortunately, I can’t access the website https://i.imgur.com/TUcMwk0.png
Please let me know what cache plugin you use, and if you have mobile template.

Thank you!

Hi,

You can style if from here https://i.imgur.com/M65jMiB.png

Thank you!