Hello Philip,

Our theme is a frontend theme for most of the elements and changes, you’ll need to use the tagDiv Composer to edit the pages and templates for posts/categories, etc => https://i.imgur.com/I3OUYxr.jpg -> https://i.imgur.com/mMrEufY.jpg from the frontend, no in the code -> https://www.screencast.com/t/LDdokrHPl
Also, this is a video on how to change the logo -> https://www.youtube.com/watch?v=HXQQygkCCJo -> https://forum.tagdiv.com/add-logo-newspaper

The options from the Theme Panel are for the standard template, but I think you have a Pro Prebuilt website and this uses cloud templates, which can be edited with tagDiv Composer -> https://www.screencast.com/t/UeBGkaYuundl, and select the element you want to edit => https://www.screencast.com/t/3vhZ5v4k and change the description.

You can make a refund request using this link – https://themeforest.net/refund_requests/new

Thank you!

Hello,

You can use this option https://i.imgur.com/A7OU3Cr.png -> https://forum.tagdiv.com/flex-block-settings-guide/ -> https://forum.tagdiv.com/what-is-ajax-preloading/

Thank you!

Hello,

Yes, there is a code that interferes, but unfortunately, we don’t know exactly. We can take a look, but we don’t promise to find a solution, maybe it’s because of the child theme. I recommend that you do the import and use a plugin for CPT and ACF. Please contact us via email at contact@tagdiv.com and provide the wp-admin access.

Thank you!

Hello,

Please check our guide -> https://forum.tagdiv.com/use-tabbed-content-shortcode/ You need to create a separate pages and add their ids there.
You need to set the page ids -> https://i.imgur.com/cpCasY4.png

Thank you!

Hello,

This is strange. Did you change the align option for the columns/rows? Please do a test using only tagdiv plugins and check after.

Thank you!

Hi,

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hi,

If you want to have them like that, then you need to set the layout to 1, and use this option on the row/column to align them https://tagdiv.com/flexibility-rows-columns-newspaper-theme/ -> https://tagdiv.com/how-to-add-delete-and-duplicate-row-newspaper-theme/

Thank you!

Hi,

I checked now and the posts are not displayed -> https://i.imgur.com/YpKQCBc.png -> https://i.imgur.com/hceWwSP.png
Please try to use another browser.

Thank you!

Hello,

Please provide the link to your website. Also, if you use a cloud header, please delete the menu from theme panel.

Thank you!

Hi,

To add the social icons, you need to edit with tagDiv Composer, search after social icons and set the link for social platforms https://www.screencast.com/t/kATmr6b3yg
You can manage the social icons for the mobile menu from the Theme Panel -> Social/APIS -> Social Networks => https://prnt.sc/10112uu
Please make sure the links contain the https://www.

Thank you!

Hello,

The excerpt length option will apply only if you do not have a summary in the excerpt field, in that case, it will take the first n words/letters from post content.
-> https://www.wpbeginner.com/glossary/excerpt/
Please set the excerpt to words or letters -> https://forum.tagdiv.com/excerpts-introduction/ from Theme Panel -> Excerpt and set the limit here https://i.imgur.com/Bg4RjKB.png

Thank you!

Hello,

I don’t recommend using the Visual Composer on the cloud template or posts. It is not longer recommended because the theme has its own page builder tagDiv Composer. If you have more blocks in the category template I recommend using the offset option https://forum.tagdiv.com/offset-feature/

Thank you!

Hi,

The latest version of the theme 12.6.1 is safe -> https://patchstack.com/database/vulnerability/td-composer/wordpress-tagdiv-composer-plugin-4-1-csrf-to-xss-vulnerability.
This malware infects not only theme files but also WordPress files or other plugin files. This malware was not detected only in our theme but also in many other themes and plugins https://www.bleepingcomputer.com/news/security/massive-balada-injector-campaign-attacking-wordpress-sites-since-2017 / -> https://cybernews.com/security/wordpress-malware-epidemic-balada-injector/ -> https://www.geoedge.com/balda-injectors-2-0-evading-detection-gaining-persistence /
I can offer an alternative recommendation if you prefer that we don’t inspect your theme files. You could consider downgrading the WordPress version using the WP Downgrade plugin, reinstalling the theme, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.

Thank you!

Hi,

The latest version of the theme 12.6.1 is safe -> https://patchstack.com/database/vulnerability/td-composer/wordpress-tagdiv-composer-plugin-4-1-csrf-to-xss-vulnerability.
This malware infects not only theme files but also WordPress files or other plugin files. This malware was not detected only in our theme but also in many other themes and plugins https://www.bleepingcomputer.com/news/security/massive-balada-injector-campaign-attacking-wordpress-sites-since-2017 / -> https://cybernews.com/security/wordpress-malware-epidemic-balada-injector/ -> https://www.geoedge.com/balda-injectors-2-0-evading-detection-gaining-persistence /
I can offer an alternative recommendation if you prefer that we don’t inspect your theme files. You could consider downgrading the WordPress version using the WP Downgrade plugin, reinstalling the theme, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.

Thank you!

Hello,

The mobile theme and amp plugins have different implementations compared to the theme.
Please try to use the GTranslate plugin.
Also, check this topic https://forum.tagdiv.com/topic/translating-the-mobile-theme-with-wpml/

Thank you!

Hi,

This is strange. I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access?

Thank you!

Hello,

Please let me know what plugin for the cache you use. Maybe you have the object-cache file. Please check this guide to delete it -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/

Thank you!

Hi,

If the menu works when you are logged in, then the problem is caused by the cache. Please purge the cache a few times.

Thank you!

Hi,

You can adjust them with tagdiv Composer -> https://i.imgur.com/XmYxHSx.png

Thank you!

Hi,

Indeed, there seems to be some issue, I will add it to our list

Thank you!

Hi,

I’m glad.

Have a great day!

Hello,

I recommend updating the theme to the latest version 12.6.1
Please make a full backup to all files and database => https://www.youtube.com/watch?v=LAJXrSI-dDA
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Also, if you want, you can contact our custom work team here and they can help you to update the theme safely: https://tagdiv.com/premium-customization-services/

Thank you!

Hi,

You must install and activate the tagdiv standard pack plugin.

Thank you!

Hello,

Please continue the discussion via email.

Thank you!

Hi,

I added also, this request.

Thank you!